Home Instead (Andover & East Wiltshire)

SSI House, Fordbrook Business Centre, Pewsey SN9 5NU
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8.9 5 Reviews
  • Home Instead (Andover & East Wiltshire), Pewsey
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Care Provided by Home Instead (Andover & East Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nell Light (Owner/Director)

Funding & Fees Guide for Home Instead (Andover & East Wiltshire)

  • Prices

  • Hourly Care £36 per hour

  • Provide excellent quality care and the best Care Professionals. Our focus is to work with the client to ensure the most suitable support for them. Our minimum visit length is one hour. Finding the right Care Professional for each client along with achieving the continuity required to build a relationship is an important part of our ethos.


    Overnight care is delivered for a minimum of a 10 hour shift. A Sleeping night requires the Care Professional to gain adequate rest for a period of 8 hours that is broken no more than twice.


    Specialised care includes services such as catheter care; care involving lifting equipment such as hoists or other more complex care.


    Weekdays, evenings, weekends and bank holidays are all paid at the same rate with the exception of services provided on Christmas Eve, Christmas Day and Boxing Day which are all charged at double rates.


    We charge a fixed contribution to travel costs of £7 per visit. We also charge for any mileage incurred whilst providing services with or for the client (such as shopping, trips etc) at 45p per mile.
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Home Instead (Andover & East Wiltshire) Reviews (5)

8.9

Home Instead (Andover & East Wiltshire) has a Review Score of 8.9 (8.946) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Andover & East Wiltshire) has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
2
4
4
1

Review from Natalie F (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We approached Home Instead initially on a companionship basis to enable my elderly father to get out and about. This did not require personal care and it improved my dad's life.
Very quickly we saw a decline in his mobility and ability to function as he did. Home Instead Care Pros and service leads
were amazing in adapting to his needs whilst still giving him choices and maintaining as much independence as he was able to manage.
Right up to the day he was given the safety of a care home, they worked out the notice period by each day spending the routine 2-3hrs taking him out, settling him into the home and letting the home care staff know his likes and needs.
This was a massive help to me, the peace of mind that Dad still had a continuity of faces he knew and got on with.
Communication between the Care Pros, the office staff and myself was good.
I would not hesitate to recommend Home Instead to anyone needing assistance for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy M (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead and all the Care Professionals working there enough, for supporting my father to stay in his own home, for as long as possible. The care and support they gave him and us as a family was immense. We could not have coped in such difficult situations without them. My heartfelt
thanks.

Reply from Nell Light, Owner/Director at Home Instead (Andover & East Wiltshire)

I'm delighted we were able to help and wish you all the best.


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Management

Treated with Dignity

Value for Money

Review from Ruth R (Daughter-in-law of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead after the death of my mother-in-law in January 2024 and my father-in-law was left on his own. The care pros were fantastic in their support and adapting to the rapid increase in my father-in-law's care needs. All the carepros were kind, caring and supportive.

Reply from Nell Light, Owner/Director at Home Instead (Andover & East Wiltshire)

I'm delighted that we were able to help your father, the team were very fond of him.


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Management

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Review from J I (Daughter of Client) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home instead were 100% reliable with compassionate, personable carers. They responded to ad hoc requests speedily and kept me informed of any concerns regarding my mother. They provided a schedule of carers and informed us of any changes.

Reply from Nell Light, Owner/Director at Home Instead (Andover & East Wiltshire)

Thank you very much for your review. It was an honour and a pleasure to care for your mother over the past few years.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol P (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided excellent care to my mother. She has built up an excellent bond with her Caregiver.
We have gone from my mother never wanting care to looking forward to her visits.
The Caregiver is wonderful.
Would highly recommend.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.946)

Overview of Review Score

The Review Score of 8.9 (8.946) out of 10 for Home Instead (Andover & East Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Home Instead (Andover & East Wiltshire) is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Andover & East Wiltshire) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Home Instead (Andover & East Wiltshire)

What Type of Services does Home Instead (Andover & East Wiltshire) offer?

Home Instead (Andover & East Wiltshire) offers Home Care.

How many Carers does Home Instead (Andover & East Wiltshire) employ?

Home Instead (Andover & East Wiltshire) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Andover & East Wiltshire) to verify any information. View our terms and conditions. Home Instead (Andover & East Wiltshire) has a Basic Service – more info.