Personal Assist South Yorkshire

Suite 7b, Bennett House, Pleasley Road, Whiston, Rotherham S60 4HQ
Submit a Review
7.7 25 Reviews
  • Personal Assist South Yorkshire, Rotherham
Personal Assist South Yorkshire provides quality care and support to adults and children living with physical and learning disabilities, neurodiversity and mental health challenges.

Established in 2017, they provide care and support services throughout Rotherham, Barnsley, Sheffield and Doncaster.

They work with individuals who wish to be remain independent in the comfort of their own home and who want control to live their life, the way they want. They are able to provide flexible person centred support, from few hours support to complex 24/7 around the clock care to support you to stay independent at home.

Personal Assist also provide specialist 24/7 care and support within their residential care homes located in South Yorkshire, to young adults who have complex physical care needs and mental health and behaviour difficulties.

The support they provide:

Personal Assist provide complex care support and their staff are trained to provide support in personal care, medication, PEG, epilepsy care and the administration of buccal midazolam. Their staff are also trained to delivery positive behaviour support.

They provide respite care which can include days, sleeping or waking nights within your own home and offers an alternative to residential care.

Personal Assist provide specialist care to young adults within their residential care homes and provide solo or shared accommodation. They are able to offer 1-1 or 2-1 support where required.

They are able to work with a number of different funding options such as direct payments, self funded and NHS funded.

Registered and regulated by the Care Quality Commision and rated 'Good' (March 2023).

Show Personal Assist South Yorkshire on the Map

Care Provided by Personal Assist South Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Personal Assist South Yorkshire
  • Person in charge
  • Jackie Crosby (Care Manager)

Funding & Fees Guide for Personal Assist South Yorkshire

  • Prices

  • From £22 per hour

Personal Assist South Yorkshire Reviews (25)

Total of 25, showing 1-20
7.7

Personal Assist South Yorkshire has a Review Score of 7.7 (7.674) out of 10, based on 4 reviews in the last 2 years. Over all time Personal Assist South Yorkshire has 25 reviews.

Overall Experience

  • 20
  • 2
  • 2
  • 0
  • 1

Date Published

25
4
4
4
21

Review from D L (Mother of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

She seems to be happier with current management team rather than old one.doesn't get her rota much in advance this makes it hard for us to make plans together.doesn't get choice about days or times of calls which also makes meeting up hard and she doesn't get given options of regular carers availability.She
getting certain level of consistency by having regular carers she's happy with on her longer calls but not on her short ones.Has a key worker but needs regular key worker appointments.carers I've met have been friendly and supportive.She hasn't always been made aware of changes or lateness.Me ora friend have had to support her to tell her that a carer is late and that she should ring the office to find out what's happening.Carers should stay full time even if they're late but they don't always.Due to client being on a time schedule she can't afford for carers to arrive early and then expect to leave early.This sometimes happens and causes a meltdown for the client and mess plans up

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that the office is friendly when I call them, I feel like people take the time to listen to me rather than rush me off the phone, I'm happy with the majority of carers. I feel like the recent changes in the management team have been beneficial to the company. Carers don't always get enough travel
time so it means sometimes they have to leave my call early, it seems to take forever to get a meeting with managers and forever to solve problems. I don't feel like all carers read care plans or know enough about clients or take the time to learn. It can be difficult to get hold of people to speak on the phone. I don't get consistent responses when discussing things with management team and they are always very vague. I feel like training isn't tailored especially for my needs or others with complex needs. The office is not accessible. I have been let down by office staff when they have promised things such as contacting me or appointments. I don't have much choice when my calls are.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my parents receive, the carers are always polite and always go above and beyond. They will always give us a call if they have any concerns to pass on and they all dedicated and hardworking.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Grandson of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the service personal assistance given to my Grandparents. It has given them a new lease of life they have weekly trips to Crystal Peaks and Meadowhall and on other days get their tea cooked and help around the house with cleaning ironing, changing bedding etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan W (Wife of Client) published on 20 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy with the carers he has and they are all extremely kind and caring. They often stay over the time they should and stayed with us for serveral hours to wait for an ambulance. We are very happy with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Client) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal Assist has supported me throughout the pandemic and during lockdown. The carers are helpful and always brighten my day. I would have been isolated without them. I am very happy with the service and my carers have never let me down.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill G (Daughter of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has been caring for my Mum for some time now and the service and care they give is exceptional. My Mum loves all the carers and they really look after her. Both my sister and I live away and it is such a comfort to know she is being looked after so well. Mum recently came out of the hospital
and on arrival, her house phone was not working. The carer stayed beyond her allotted time until she had the phone working and kept me updated. I couldn’t wish for a better service and I would highly recommend this company. They have been lifesavers for my Mum and me, especially through the pandemic. Great Company and great service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola T (Mother of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company is appalling. They make things up as they go along, do not follow their own policies and procedures. Do not follow care plans. Do not have enough staff, cancel 45 minutes before arrival and the office staff do not care about what they do to their service users. Change your appointment times
whenever they feel like it and don't let you know. Leaving you with a very distressed little girl. They should be shut down, I am now owed 48 hours of cancelled visits which you can't ever use.

Reply from Jackie Crosby, Managing Director at Personal Assist South Yorkshire

Dear Nicola,
We are very sorry you were not happy with the service you received. We can only apologise for any inconvenience caused, however we would never want to send staff experiencing Covid symptoms to anyone who uses our service. In regards to changing the times of appointments, we worked extremely hard to work to your requirements and changed the times based on your preferences, in some cases with as little as 24 hours notice, as we always aim to be flexible. I am unaware of any changes to times that were not requested by yourself. We tried several times to call and email you to try and resolve the above issue, however you refused to speak with us and hung up the phone. Our care team and management team have worked relentlessly throughout the pandemic and have supported yourself and many other families during this time. It’s a shame you are unsatisfied and we would have loved to have offered a solution had you given us the opportunity. We wish you all the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nigel P (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly service which my mother and myself greatly appreciated. She has now gone into a care home but I would have no hesitation in recommending you. The ease of use was first class, flexible visiting and easy to contact. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John L (Son of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the service for about 10 weeks now and are very happy with the staff and the service they are providing. Several changes have been made to the service since the start and all have been implemented easily. The service is flexible so that given a little notice visits are easily arranged and
the level of service temporarily changed accordingly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Mother of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Personal Assist since November 2019. I am extremely pleased with their service. I am more than confident to trust all their staff with my daughter. They also go above and beyond their needs. My daughter is very happy with them too. They are highly trained staff and are always accommodating
to the time/hours we need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne B (Daughter of Client) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems very pleased with the service she is receiving and speaks very highly of her carer. I personally am very pleased with the service my mum is receiving and feel it will be a great asset for the future as she finds household chores and getting about more difficult. As well as getting help
with things she now finds difficult to do she enjoys the contact with her carer.
I am also confident that any concerns I have, as I live quite a distance away, will be dealt with professionally.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne W (Daughter of Client) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum has now had to go into a nursing home, we've only had your services for 6 weeks. But it has been a very rewarding 6 weeks. Mum has been happy with her outings and enjoyed the company. We have already passed your name onto two other people and will continue to do so.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill P (Sister of Client) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided by Personal Assist for night sits was 1st class. The ladies were absolutely brilliant, arriving early before their due time, very friendly, but also very professional, they continually monitored and logged how my brother was throughout the night, talked to him, let us know
immediately if there were any problems (which I had asked them to do). Also excellent Office/Management team. I would have no hesitation in asking for their help if needed again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adrian W (Son-in-law of Client) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way. Provided first class support checking our needs and exactly what we wanted doing. Attended for the full time and really got on with my mum in law and put her at ease, whilst ensuring the tasks got done. Really friendly, putting my mum in law and our family first, always willing
to go the extra mile and be flexible when needed. All this at short notice. They had a minimum booking of 45 minutes, but this can include travelling time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha A (Mother of Client) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal Assist have given both my children independence and choice. They both look forward to the time they spend with their PA’s. The team at Personal Assist are professional and approachable and we all feel that they genuinely care for their clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim W (Daughter of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Personal Assist are brilliant. They are all very friendly, helpful and the care they provide is second to none. I would recommend them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather M (Daughter-in-law of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service.
The care provided has been exactly as we asked for - will probably need more in the future and more than happy to stay with and recommend this care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane B (Daughter of Client) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service that my father has received from this care company. The owner did a good first introductory interview of my father with myself present. They have tried to match him with a suitable carer and the owner has often attended to check that the arrangements are suitable.
They are kind and considerate as well as being empathetic to his needs. Also, they have been willing to accept additional responsibilities such as checking my father's catheter, alerting me to any problems and, recently, staying with and attending to him until an ambulance arrived. They have excellent communication skills and respond well to any concerns. We are quite satisfied with the charges and billing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew B (Friend of Client) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend uses this service to get to and from appointments safely. The girls are all lovely and everyone always goes above and beyond. He has the same lady every week and he would be lost without her. Before he was very isolated and depressed. This service has really improved his quality of life.
First class.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.674)

Overview of Review Score

The Review Score of 7.7 (7.674) out of 10 for Personal Assist South Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.174 for Personal Assist South Yorkshire is calculated as follows: ( (11 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 23 Ratings = 4.174

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personal Assist South Yorkshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jackie

Jackie Crosby

Job Title: CQC Registered Care Manager

Joined: 2017

Level 5 Diploma in Leadership for Health and Social Care and Children’s and Young Peoples Services, First Aid (children & babies), DOLS, Fire Safety, Safeguarding, Autism, Mental Health, Nutrition, Data Protection, Learning Disabilities, Care Act, PVAC, Medication Management, Health and Safety, Moving and Lifting, Mental Capacity Act, Deaf Awareness, Drugs and Alcohol, Brain Injury Awareness, Personalisation


Frequently Asked Questions about Personal Assist South Yorkshire

What Type of Services does Personal Assist South Yorkshire offer?

Personal Assist South Yorkshire offers Home Care.

How many Carers does Personal Assist South Yorkshire employ?

Personal Assist South Yorkshire employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personal Assist South Yorkshire to verify any information. View our terms and conditions. Personal Assist South Yorkshire has a Platinum Service – more info.