Proactive Medicare Ltd

118 High Street, Rayleigh SS6 7BY
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9.5 11 Reviews
  • Proactive Medicare Ltd, Rayleigh
Proactive Medicare provides care and support to older people in the community living at home, they cover Rochford, Hockley, Hullbridge, Rayleigh and the surrounding areas.

The care team are award winning for their above and beyond mindset, working with service users to ensure that they receive their care in a way that they like.

Specialising in complex care and palliative care the team are highly trained and able to support many care needs.

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Care Provided by Proactive Medicare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Proactive Medicare Limited
  • Person in charge
  • Abigail Keenan (Registered Manager)

Funding & Fees Guide for Proactive Medicare Ltd

  • Prices

  • Our fees Current as of May 2022 are as follows


    Weekdays
    30 Minute - £16.00

  • 45 Minute - £19.00
    60 Minute - £23.00


    Weekends
    30 Minute - £18.00
    45 Minute - £21.00
    60 Minute - £25.00


    We also offer overnight and respite services

Proactive Medicare Ltd Reviews (11)

9.5

Proactive Medicare Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time Proactive Medicare Ltd has 11 reviews.

Overall Experience

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Date Published

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Review from Wendy D (Sister-in-law of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers within this service are amazing. They always treat my brother-in-law with respect and dignity. He has dementia and they always ensure they explain what they are doing for him and are very patient if he gets agitated or distressed. The carers speak highly of their manager in terms of support
and training and she also has been excellent in ensuring he receives the right care at the right time. The manager keeps family members updated and informed about care. It is obvious this is a well-run and caring organisation. Thank you all, you are amazing.

Reply from Abi Bond, Manager at Proactive Medicare Ltd

Thank you so much for your kind words. It has been a pleasure to care for your brother-in-law.


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Review from Caroline B (Daughter of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no hesitation in recommending Proactive Medicare. They worked for Mum, caring for her alongside her family for the last weeks of her life. They worked with compassion, humour and professionalism, enabling her to stay at home where she wanted to be until her last day. As a very private lady, who
had her wits about her, we were concerned about how she would feel about accepting personal care. Each and every carer, and all office staff, put her at ease, had a 'can do' attitude, and ultimately made her feel loved and cared for. I could not be more grateful. Thank you.

Reply from Abi Bond, Manager at Proactive Medicare Ltd

Thank you so much for your kind words. Mum was such a lovely lady to care for.


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Review from Kim K (Daughter of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Proactive Medicare provided excellent end of life care for my dad in 2019. After his death, we asked them to continue calling on Mum as her Alzheimer's was progressing. They were so kind to Mum, calling in on her like friends and never making her feel like her failing memory and abilities were the reason
they were there. They kept the memory of Dad alive for her as they all knew him. I would receive immediate contact if they were worried about her. As Mum's illness progressed, they supported and encouraged our decision that it was in Mum's best interest to move to a care home near me.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you so much for the lovely words, we still talk of your mum and dad often and how much we all enjoyed visiting and caring for them, so glad the move has gone well for Mum


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Review from Patricia D (Wife of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer and person connected to this company treated my husband with the utmost respect. I could not have received better care for him.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you for your lovely words, we hope you are all doing well. The Proactive Team.


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Review from S M (Daughter of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Proactive carers treated my mother with kindness, patience and a sense of humour. Mum was a very private person and it took a while for her to trust anyone, but the way in which the carers respected her wishes reassured her, so after a while she looked forward to their visits.
Proactive were also very
supportive to the family throughout a very difficult time.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you so much for your lovely words, wishing you all the best.


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Review from Johane W (Granddaughter of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the manager at Proactive Medicare enough for her professional quick approach to helping me get the care organised for my nan for overnight stays when we needed someone at short notice.
The carer who came to stay with my nan over the week was lovely and straight away put us at ease. She
was on hand to help us last minute when I called for an extra night.
Nothing was too much trouble.
Thank you all again for what you have done to help.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you so much for your lovely review. Always very happy to help.


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Review from Elayne A (Wife of Client) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise ProActive Medicare enough. So caring, compassionate and gentle when dealing with my husband and myself. Excellent first-class work and I couldn’t have travelled this long dark road without them. My husband really felt comfortable with them all. I used to hear him laughing and joking with
them when they came in. It was no intrusion to have the girls in and we would look forward to it as we were both housebound so to speak. There are truly no words to thank them all, they really are angels in disguise. Not only dealing with my husband but me too. I feel quite humbled to have had them all (one in particular) looking after my precious husband. Very honest from the start. Their patience and kindness go far beyond anything I have witnessed before. Hand on heart they are truly remarkable and will sing their praises to anyone who will listen. Thank you to each and every one of you.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you for your lovely kind words. It was a real pleasure to care for your husband, he will be missed by us all.


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Review from Janet W (Daughter of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Proactive Medicare showed such professionalism, genuine care and love towards my mum. You treated her like a fragile piece of glass. My mum came home to end of life and your company restored her dignity and gave her peace in the last two days of her life, something that was denied to her in the nursing
home previously. My regret is that I did not know of your company beforehand, because you really are such a wonderful caring company and experts in your field. Thank you for all of your support and care towards my mum. To anyone who is reading this, if you are offered this company to care for a loved one then grab that opportunity, because your relative would be safe in their care. I would absolutely without any hesitation recommend this company.

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Review from S P (Wife of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very friendly, compassionate and caring. They know their jobs inside out. Vert professional. The best carers I've ever come across.

Reply from Abi Keenan, Manager at Proactive Medicare Ltd

Thank you, Sheila; I will pass your lovely comments on to the team.


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Review from Robert H (Brother of Client) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank all the staff at Proactive Medicare for the very special care and detailed attention they gave to my brother during the last months of his life. His case was a complicated one and his behaviour could be challenging at times, but the carers were truly supportive and sympathetic and did
everything possible to offer him comfort until the very end. It was thanks to their commitment that my brother was able to remain in his home, as was his final wish, until the end of his life.

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Review from Sue (Daughter-in-law of Client) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Proactive Medicare team who helped us care for my father in law. We had "awake" care most nights and Proactive Medicare were able to provide the same Carer every time which was excellent. We always felt confident that my father in law was in safe hands.
They were also always very
friendly, helpful and efficient on the phone and I would not hesitate to recommend them for excellent care services.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Proactive Medicare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Proactive Medicare Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Proactive Medicare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

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Abi Bond

Job Title: Registered Manager

Joined: 2017

Abi has been with the company since its infancy and has a passion for what she does.


Starting as a carer she has worked tirelessly through the years to improve her knowledge and understanding to be able to become a manager which she did in 2018.


As described in our CQC report, she is warm, friendly and approachable.


Abi has completed extensive training and qualifications to support her knowledge in her role and is currently completing an MBA in Leadership and Management for Health and Social Care.


'Choose a job you love, and you will never have to work a day in your life' - Confucius.


Ben

Ben Mawela

Job Title: Director

Joined: 2017

Ben is the brains behind Proactive Medicare. He saw what care should be, and wanted to ensure it was delivered.
Working closely with CQC and trusted advisors, he brought Proactive Medicare to life.


Frequently Asked Questions about Proactive Medicare Ltd

What Type of Services does Proactive Medicare Ltd offer?

Proactive Medicare Ltd offers Home Care.

How many Carers does Proactive Medicare Ltd employ?

Proactive Medicare Ltd employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Proactive Medicare Ltd to verify any information. View our terms and conditions. Proactive Medicare Ltd has an Enhanced Service – more info.