Bright Care (Stirling) Reviews (3)
Bright Care (Stirling) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Bright Care (Stirling) has 3 reviews.
Review from John C (Client) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Bright Care Marketing at Bright Care (Stirling)
Thank you so much for your kind words! I will be sure to share this with your team. You are a valued client; thank you for choosing Bright Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cheryl M (Daughter of Client) published on 17 October 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Carolyn Costley, Bright Care at Bright Care (Stirling)
Thank you for taking the time to write this lovely review Cheryl, it's a pleasure and a privilege to care for your dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clare C (Daughter of Client) published on 2 October 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Connie, Bright Care Team Member at Bright Care (Stirling)
Thank you ever so much for your review and your kind words. We are honoured that you have put your trust in us to deliver care and support for your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Bright Care (Stirling) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bright Care (Stirling) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bright Care (Stirling) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.