Kare Plus Ashford, Folkestone & Hythe

Suites A to E, 1 Elwick Road, Ashford TN23 1PD
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9.8 116 Reviews
  • Kare Plus Ashford, Folkestone & Hythe, Ashford
Kare Plus Kent services are individually designed to assist customers in continuing to indulge in their passions and interests, knowing that they have the level of control to live their lives to the full.

Kare Plus believes that everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support, that staff can provide, can bring.

Kare Plus Ashford covers a wide range of services and will spend time with the customers to ensure that the right care package is perfect for all needs. The aim is to keep all customers as independent as possible.

Kare Plus Ashford spends a lot of time matching the right carers with the right customers, ultimately creating a comfortable relationship that enables a carer to meet the needs of the customer in a comfortable and friendly environment.

Each person who requires care is different and will be assessed as such. Staff work closely with each individual to determine what kind of care is required, meeting the needs of all customers through person-centred care planning, maintaining privacy, dignity and respect.

Kare Plus believes that by providing the right team to match the customer’s needs staff can provide safe and effective delivery of care.

Carers are available 24/7, 365 days a year which includes any night cover that may be required.

Kare Plus provide care packages for any of the following:

-   Complex care
-        Personal care
-        Help with domestic chores
-        Shopping
-        Help with meal preparations
-        Companionship
-        Accompany customers on days out or trips
-        Assist with the washing and ironing
-        Elderly care
-        End of life care
-        Alzheimer’s & dementia
-        Brain injury/spinal injury
-        Physical disabilities
-        Sensory impairment
-        Learning difficulties
-        24-hour care
-        Lifestyle support (social care)
-        Supported holidays

Care Provided by Kare Plus Ashford, Folkestone & Hythe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PT Southern Services Ltd
  • Person in charge
  • Matthew Evans (Registered Manager)

Funding & Fees Guide for Kare Plus Ashford, Folkestone & Hythe

  • Prices
  • 30 minutes calls - £23.62 to 25.22 per hour
    45 minute calls - £24.72 to 27.42 per hour
    1 hour +calls - £34.00 per hour


Kare Plus Ashford, Folkestone & Hythe Reviews (116)

Total of 116, showing 1-20
9.8

Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.

Overall Experience

  • 92
  • 19
  • 3
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Date Published

116
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Overall Experience  Overall Experience 5.0 out of 5

All your people are kind and responsive and we have no adverse situations at all.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you very much for your wonderful review, we have just passed this onto the Care teams and Office teams.


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Overall Experience  Overall Experience 2.0 out of 5

A detailed survey was conducted before the respite care began, during which it was stressed that my wife, who has Alzheimer's and who is a retired teacher who used to love reading, is no longer able to read. Therefore it would be very useful if any carer provided by you would be able to read to my wife.
In the 10 or so weeks that carers have visited not one, (of the four), was prepared to read. I asked each what they might do, and each suggested cleaning/ironing. I showed them what cleaning might be done, the most frequent carer performed perfunctory cleaning and on her last visit refused to do dusting because she said that I had not mentioned dusting, and it was not for my wife to task her. She also did no cleaning in the bathroom, although I had specified this.
All in all, the service has proved most unsatisfactory, and to send four different carers to stay with a person with Alzheimer's appears to me to be extremely unprofessional.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for sharing your feedback. We are deeply concerned about your recent experience and regret that our services did not meet your expectations. At Kare Plus, we take all feedback very seriously, and your comments highlight areas for improvement. Rest assured, we are taking immediate steps to address the concerns raised. We are reviewing the care provided during the respite period and will be meeting with the team involved to discuss this further and ensure it does not happen again. As part of our commitment to continuous improvement, we have sent you a more detailed survey to gather additional insights. Your feedback is vital to helping us make lasting improvements. We sincerely apologise for any distress caused and thank you for bringing this to our attention. We are dedicated to resolving this issue and upholding the high standards we strive for. Kind regards, Kare Plus Ashford Team


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Overall Experience  Overall Experience 5.0 out of 5

KarePlus Ashford, Folkestone and Hythe - This is our first time with needing care for my mum, so we are in unchartered territory, however, the team at KarePlus Ashford, Folkestone and Hythe have been great, right from the outset. The initial assessment happened within a day and the support package followed
promptly after that. The Carers are genuinely caring, which was a great relief, as I know this isn't always the case in this industry. During a very rare GP visit, one of the Carers kindly chipped in with additional comments, and requests (as she clearly had a lot of experience), for which we are extremely grateful. This meant we got more support from the GP than we would have otherwise. Thank you!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your review, this has been passed on to our care teams and office team.


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Overall Experience  Overall Experience 5.0 out of 5

Kare Plus consists of a very approachable, helpful and supportive team of people.
I feel everybody fully listens and understands with compassion, which I have found invaluable. They do go above and beyond.
We haven't experienced any issues with the carers or the care provided.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful review, we will be sure to pass this onto our care and office team!


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Overall Experience  Overall Experience 5.0 out of 5

I am 73 and able to do most things. I am lucky enough to have a housekeeper thanks to my caring daughter, but I am very grateful when they do anything that is needed to be done in the house. But mainly the girls take my dog for a walk, If she will go. She is in the last of her 'staffy' life span, unfortunately.
Often one of the girls gets her down the end of the road. and 'Angel' makes it pretty obvious that she wants to come back.
She won't go out of the door If it even smells like it might rain!
I prefer to have one particular lady, when she can come.
At my age, I find it difficult to have a meaningful conversation with the younger girls. But they all do a wonderful job!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind review, we love taking your dog out for walks, I quite often see the care team walking with her behind our offices, I will be sure to pass your kind words on to the teams!


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Overall Experience  Overall Experience 5.0 out of 5

The team are wonderful and really do show care and compassion on many levels. They are professional and reliable and very trustworthy. I would highly recommend Kare Plus to anyone who was needing to put trust in people to look after their loved ones always. Thank you very much to each and every one
of you who constantly go above and beyond to help their clients.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful comments, we will be sure to pass this onto our care teams and management teams.


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Overall Experience  Overall Experience 4.0 out of 5

Overall, I would say that Mum's ongoing experience of Kare Plus has been very good. The carers turn up when they should, and are always helpful and polite, cooking Mum her lunch and sometimes helping to prepare a meal for later in the day. They also do a bit of ironing and hoovering as necessary. Dealing
with the Field Care Administrator in the office is always a pleasure, especially given we sometimes have to make changes/cancellations. The rotas are always sent out in time for me to advise Mum which carer she is having in advance (important to her given she is blind). The only minor negative I would point out is that Mum sometimes has to get acquainted with new carers that she is not familiar with as staff change at Kare Plus.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind review, we will pass this on to our care team & office team immediately, we will also have a think in the office about your point about how we can introduce any new care staff more proactively.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has had excellent care from all of the team at Kareplus, my mum loves chatting with the carers and nothing is too much trouble for them. A big thank you to everyone at Kareplus for everything that they are doing for my mum!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for these fantastic comments; I will be sure to pass this on to our care team and office team!


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Overall Experience  Overall Experience 5.0 out of 5

Kare Plus could not have looked after my dad any better. They were kind, helpful, compassionate and met all of his care needs while maintaining his dignity and respect at all times. In addition to this, they were there for me. Nothing was too much trouble and always were respectful and showed kindness.
Even the out-of-hours checked in with me during my dad’s final days. I would not recommend Kare Plus highly enough.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, as ever this will be passed straight over to our care and support teams.


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Overall Experience  Overall Experience 5.0 out of 5

We have had a very good service from the Kare Plus team from all contacts and carers. My daughter responds well to the carers and enjoys her time with them. Carers are usually on time, unless delayed by a previous client. They listen to instructions and waste no time getting to work on arrival. They
will do that little bit extra without asking which helps me a lot.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words and taking the time to review our service, we will be sure to pass this straight on to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

All were excellent kind caring considerate and thorough always on time and found the service was appropriate to my needs would thoroughly recommend them they were not intrusive and treated us with dignity and respect.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful kind words, we will send this to the team right now!


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Overall Experience  Overall Experience 5.0 out of 5

A first-class setup. Very obliging when it came to us changing times etc. I can’t speak highly enough of this team. My wife was treated as if she was the only client they had so for that I thank you all very much.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, what wonderful comments for our team to start the new year!


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided.
Would recommend this company to others.
Carers arrive on time and are very good at their job.
Office is easy to contact and will always do their best to help you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, this means the world to us, and we will pass this onto the care team as well.


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Overall Experience  Overall Experience 5.0 out of 5

I am new to care provision for my husband so was in the dark about what exactly to expect! My assigned carer arrived early and cheerfully introduced herself. She was relaxed and smiley and respectfully asked to be shown around the ground floor rooms she would be using so that she had an understanding
of the layout. Her manner was totally professional. She offered to give him his lunch to relieve me of the task and assured me she would find plenty to do while sitting with him and was even happy to watch TV with him. I couldn't have asked for a nicer, kinder person to be in the house... and she had even washed up the lunch things for me when I got home! What a treat! Receiving that level of professional care meant that I could go out for the afternoon knowing that my husband was being cared for completely.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful words for our carer, we will pass this on to her immediately.


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Overall Experience  Overall Experience 5.0 out of 5

The support for my mother has been invaluable. Having a friendly face visiting once a day enables us to be reassured that all is well and also enables Mum to maintain as much independence as she wants.
Any requests for additional support have been dealt with in a kind, caring and efficient way and
we feel no question is a silly question. Mum has been supported to attend medical appointments and enjoys having the company.
Thank you to the manager and all the team for your help and kindness.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!


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Overall Experience  Overall Experience 5.0 out of 5

Since joining Kare Plus we have been very pleased with the carers and the responses of office staff when there has been a problem. I feel well supported.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!


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Overall Experience  Overall Experience 4.0 out of 5

Nothing has been too much trouble for any of the carers that have visited me.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!


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Overall Experience  Overall Experience 5.0 out of 5

My sister has dementia but is still (currently) able to live in her own home with support from the carers. As I live 180 miles away, this is a great help to me. I know she is well supported and that Kare Plus will contact me if they have any concerns - which is priceless!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!


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Overall Experience  Overall Experience 5.0 out of 5

My husband is paralysed down his left side and needs a hoist to help him in and out of bed. All the carers have been kind and careful of his dignity. I am most impressed with the staff.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are polite and treat me with dignity. If they have been before, they know my routine, but if new, they let me explain what I require, all with no rush.
We usually have coffee/tea and a chat afterwards.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the kind review; we will be sure to pass this on to our care staff immediately.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (8)

Paul

Paul Tiltman

Job Title: CEO

Joined: 2015

Founded in 2016


From Humble Beginnings to Proud Team Leader


I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.


Local Roots, Global Impact


Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.


A Personal Touch to Professional Care


As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.


Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.


Matthew

Matthew Evans

Job Title: Registered Manager

Joined: 2019

I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.


When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.


Mala

Mala Pitrora

Job Title: CAO

Joined: 2017

I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.


I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.


Daphne

Daphne Burns

Job Title: Patient Services Lead

Joined: 2016

Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.


Jessica

Jessica Northey

Job Title: Recruitment Manager

Joined: 2019

I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!


Robyn

Robyn Clements

Job Title: Deputy Manager

Joined: 2019

I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.


In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.


When not at work I enjoy spending time with my daughter.


Rose

Rose Hasleham

Job Title: Community carer- Ashford

Joined: 2018

I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.


Charlotte

Charlotte Crumbie

Job Title: Workforce Services Controller

Joined: 2019

I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.


Frequently Asked Questions about Kare Plus Ashford, Folkestone & Hythe

What Type of Services does Kare Plus Ashford, Folkestone & Hythe offer?

Kare Plus Ashford, Folkestone & Hythe offers Home Care.

How many Carers does Kare Plus Ashford, Folkestone & Hythe employ?

Kare Plus Ashford, Folkestone & Hythe employs 37 carers.