30 minutes calls - £23.62 to 25.22 per hour
45 minute calls - £24.72 to 27.42 per hour
1 hour +calls - £34.00 per hour
Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.
Review from R S (Husband of Client) published on 1 November 2024
Submitted via Postal Card •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you very much for your wonderful review, we have just passed this onto the Care teams and Office teams.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M C (Partner of Client) published on 25 September 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for sharing your feedback. We are deeply concerned about your recent experience and regret that our services did not meet your expectations. At Kare Plus, we take all feedback very seriously, and your comments highlight areas for improvement. Rest assured, we are taking immediate steps to address the concerns raised. We are reviewing the care provided during the respite period and will be meeting with the team involved to discuss this further and ensure it does not happen again. As part of our commitment to continuous improvement, we have sent you a more detailed survey to gather additional insights. Your feedback is vital to helping us make lasting improvements. We sincerely apologise for any distress caused and thank you for bringing this to our attention. We are dedicated to resolving this issue and upholding the high standards we strive for. Kind regards, Kare Plus Ashford Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul H (Son of Client) published on 21 August 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you so much for your review, this has been passed on to our care teams and office team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nicola B (Daughter of Client) published on 20 August 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your wonderful review, we will be sure to pass this onto our care and office team!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kerri K (Client) published on 14 August 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind review, we love taking your dog out for walks, I quite often see the care team walking with her behind our offices, I will be sure to pass your kind words on to the teams!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B (Daughter of Client) published on 12 August 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your wonderful comments, we will be sure to pass this onto our care teams and management teams.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen N (Son of Client) published on 18 July 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind review, we will pass this on to our care team & office team immediately, we will also have a think in the office about your point about how we can introduce any new care staff more proactively.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon B (Son of Client) published on 4 July 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for these fantastic comments; I will be sure to pass this on to our care team and office team!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J M (Daughter of Client) published on 21 May 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words, as ever this will be passed straight over to our care and support teams.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D H (Mother of Client) published on 25 April 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words and taking the time to review our service, we will be sure to pass this straight on to the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R Q (Client) published on 8 March 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your wonderful kind words, we will send this to the team right now!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen C (Husband of Client) published on 5 January 2024
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words, what wonderful comments for our team to start the new year!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark L (Son of Client) published on 22 December 2023
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words, this means the world to us, and we will pass this onto the care team as well.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan T (Wife of Client) published on 26 September 2023
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your wonderful words for our carer, we will pass this on to her immediately.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Daughter of Client) published on 30 August 2023
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S G (Client) published on 30 August 2023
Submitted via Postal Card •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John H (Client) published on 30 August 2023
Submitted via Postal Card •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J A (Sister of Client) published on 30 August 2023
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W S (Wife of Client) published on 1 August 2023
Submitted via Postal Card •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for your kind words for our carers, we will be sure to pass this onto them immediately!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T T (Client) published on 30 May 2023
Submitted via Website •
Report
Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe
Thank you for the kind review; we will be sure to pass this on to our care staff immediately.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: CEO
Joined: 2015
Founded in 2016
From Humble Beginnings to Proud Team Leader
I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.
Local Roots, Global Impact
Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.
A Personal Touch to Professional Care
As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.
Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.
Job Title: Registered Manager
Joined: 2019
I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.
When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.
Job Title: CAO
Joined: 2017
I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.
I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.
Job Title: Patient Services Lead
Joined: 2016
Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.
Job Title: Recruitment Manager
Joined: 2019
I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!
Job Title: Deputy Manager
Joined: 2019
I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.
In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.
When not at work I enjoy spending time with my daughter.
Job Title: Community carer- Ashford
Joined: 2018
I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.
Job Title: Workforce Services Controller
Joined: 2019
I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kare Plus Ashford, Folkestone & Hythe to verify any information. View our terms and conditions. Kare Plus Ashford, Folkestone & Hythe has a Platinum Service – more info.