Kare Plus Ashford, Folkestone & Hythe

Suites A to E, 1 Elwick Road, Ashford TN23 1PD
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9.8 116 Reviews
  • Kare Plus Ashford, Folkestone & Hythe, Ashford
Kare Plus Kent services are individually designed to assist customers in continuing to indulge in their passions and interests, knowing that they have the level of control to live their lives to the full.

Kare Plus believes that everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support, that staff can provide, can bring.

Kare Plus Ashford covers a wide range of services and will spend time with the customers to ensure that the right care package is perfect for all needs. The aim is to keep all customers as independent as possible.

Kare Plus Ashford spends a lot of time matching the right carers with the right customers, ultimately creating a comfortable relationship that enables a carer to meet the needs of the customer in a comfortable and friendly environment.

Each person who requires care is different and will be assessed as such. Staff work closely with each individual to determine what kind of care is required, meeting the needs of all customers through person-centred care planning, maintaining privacy, dignity and respect.

Kare Plus believes that by providing the right team to match the customer’s needs staff can provide safe and effective delivery of care.

Carers are available 24/7, 365 days a year which includes any night cover that may be required.

Kare Plus provide care packages for any of the following:

-   Complex care
-        Personal care
-        Help with domestic chores
-        Shopping
-        Help with meal preparations
-        Companionship
-        Accompany customers on days out or trips
-        Assist with the washing and ironing
-        Elderly care
-        End of life care
-        Alzheimer’s & dementia
-        Brain injury/spinal injury
-        Physical disabilities
-        Sensory impairment
-        Learning difficulties
-        24-hour care
-        Lifestyle support (social care)
-        Supported holidays

Care Provided by Kare Plus Ashford, Folkestone & Hythe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PT Southern Services Ltd
  • Person in charge
  • Matthew Evans (Registered Manager)

Funding & Fees Guide for Kare Plus Ashford, Folkestone & Hythe

  • Prices
  • 30 minutes calls - £23.62 to 25.22 per hour
    45 minute calls - £24.72 to 27.42 per hour
    1 hour +calls - £34.00 per hour


Kare Plus Ashford, Folkestone & Hythe Reviews (116)

Total of 116, showing 21-40
9.8

Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.

Overall Experience

  • 92
  • 19
  • 3
  • 1
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Date Published

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94
Overall Experience  Overall Experience 5.0 out of 5

My disabled dad stayed with us whilst my mum was having an operation. The carers came in daily to help Dad with his intimate care and get dressed/undressed etc. They were so caring with him. He looked forward to seeing them every day and they were very professional, thoughtful and kind. Having carers
allows my dad to preserve his dignity and gave us the confidence his needs were met whilst he was staying with us. We are so grateful to the team and the Field Care Coordinator was amazing at overseeing it all. We will definitely use Kare Plus again and would highly recommend to anyone needing carers for loved ones.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your great review, we will pass this on immediately to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the wonderful care from Kare Plus. Everyone is so helpful, considerate and kind. My mother of 97 loves her daily visits and there is always plenty of time for a friendly chat.
On a more practical note, the administration is impeccable and there is never a problem with a
last minute change of schedule.
I will be very happy to highly recommend Kare Plus to anyone who is looking for quality carers.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful review, we will pass this on right now to the care team.


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Overall Experience  Overall Experience 5.0 out of 5

The service provided is professional and provided by caring, lovely people who put the client and those supporting the client first. They are considerate and helpful and whilst caring for my dad 94, also provide great support to my mum 92. The carers have become part of the family. Great support from
the office staff. All round great service from dedicated professionals. Well done team!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

We very much appreciate such a fantastic response for the work our care teams do, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother receives all the support she needs from the carers who look after her. She looks forward to their visits.
If we ever need to change or cancel a visit this is done easily.
I am happy with the care she receives.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your valued review, we will pass this straight onto our Care Teams in the field.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing service with very professional, caring attitude and a very personal touch to our daughter's care needs. This company is by far the best we have used. The staff are friendly and helpful and I know they have my and her interests at heart.
They also offer good value for money compared
to other companies.
We greatly appreciate the same team of carers as this provides reassurance for my daughter and continuity. She has established lovely relationships with the carers and is well looked after. The carers are always willing to go the extra mile and we cannot fault the care she is receiving. The Head Office team and the out-of-hours team are always very prompt in notifying us of any concerns or changes.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for such a wonderful review, we will be sure to pass this straight onto the care team.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful, wonderful people.
I could not manage without them, they are so cheerful and helpful.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your great comments, we have just passed this onto the Care team this minute.


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Overall Experience  Overall Experience 5.0 out of 5

My parents, aged 84 and 92, want to remain in their own home, even though they both have dementia. This has been a challenging situation. However, they are achieving a great level of independence with daily support from family, and early evening visits from the carers from the Kare Plus team. The carers
are warm and friendly. They check that my parents are safe and well, and that their dog has food and water. They help with the evening meal and medication. Evenings can be an even more difficult time for people suffering with memory loss. To see a happy friendly face and have some light conversation is great.
For my part, I know that Kare Plus will contact me if they are concerned about anything at all during a visit.
I'm sent a weekly timesheet, and I'm warned in advance of any changes that may need to happen to the visit times.
Kare Plus are helping me, to help my parents, to remain as independent as possible. Thank you!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for such a fantastic review, this will be passed straight onto the carers on the ground.


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Overall Experience  Overall Experience 1.0 out of 5

The person Kare Plus sent to us was young and it was her first job. And I think she was way over her head whilst dealing with a dementia patient. And she made a simple mistake which showed she had little to no idea of how deal with a dementia patient.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Hi there, we are sorry to hear you've not been happy with the service currently, we will make contact with you to discuss this further and get things fully resolved.


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Overall Experience  Overall Experience 5.0 out of 5

Our carer was absolutely fantastic. She had such a report with my wife - she would show my wife family photos. She also washed her hair, cut her nails and sing to her.
There is nothing more I could have wanted than that level of care.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

We really appreciate this wonderful review, our carer will be shown this straight away, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My parents had managed to live independently in their own home until their mid to late 90s, but by Autumn 2022 it became apparent they were in need of additional care and support. We cannot speak highly enough of Kare Plus, from the initial visit to assess their needs, to the provision of carers to
support them on a daily basis, the office staff in the management of rotas and quickly allocating additional visits when needed, to the communication and billing process. From being fiercely independent, my parents soon came to trust their carers to deal with their needs, including personal care. The carers were so friendly, considerate and respectful, and it was really great to have the same staff visiting on a regular basis, enabling my parents to build a relationship with them. Thank you to everyone at Kare Plus for enabling my parents to stay in their own home for as long as possible. It really was a 5-star service.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for these wonderful words, we will pass this onto our team of carers straight away.


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Overall Experience  Overall Experience 3.0 out of 5

The people who have come to help my partner and me have been helpful, willing to do a variety of jobs, both inside and outside the house, it has been a pleasure to have them here, but there have been several instances when I have been waiting for them to come and I have been let down. There could have
been better communication from the office staff.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for reviewing our services and kind words. We will be sure to take on board your comments as well on the communication concerns with the office.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kare Plus Ashford, have been friendly and helpful. My mother-in-law needed help in the mornings with washing, dressing and being made breakfast and a cuppa of tea. The care staff did this with a smile, also helping with anything else she needed, including finding time to sit and have
a chat. My mother-in-law really looked forward to her morning visits. The office staff have also been extremely helpful, easy to talk to and friendly. Kare Plus gave us an excellent service and I can't rate them high enough. Thank you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the wonderful words, we will pass this onto our carers.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers who looked after my husband were absolutely wonderful with him until he sadly passed away. They were respectful and treated him as a person. Not only did they care for my husband, but me too.
Kare Plus, you have some angels working for you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the wonderful words, we will pass this onto our carers.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to accept care, however, the manager from Kare Plus came out and spoke to her and she agreed. She now actually looks forward to the girls coming in and chatting with them. I know she will be well cared for, her needs met and it's different people for my mum, who used to be very sociable,
to chat to which she really enjoys.
Fantastic service, reliable and very caring.
Would definitely recommend.

Reply from Julie Button, Deputy Manager at Kare Plus Ashford, Folkestone & Hythe

Thank you for your very kind words. The ladies do enjoy visiting your mum. We look forward to continuing support with her.


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Overall Experience  Overall Experience 5.0 out of 5

I have been using Kare Plus since the beginning of the year for my mum’s morning care needs. Following a stroke in May, my mum’s need increased greatly. Kare Plus was able to make an initial increase swiftly to enable my mum to come back home from hospital and continue to support her needs.
Above
all, the staff we have dealt with are professional and treat my mum with care and dignity. Not making her feel she is just someone to be sorted and off to the next. They have also helped to support me in the admin side of care provision and are approachable when I have needed help.
I recommend Kare Plus for its excellent service and team.

Reply from Julie Button, Deputy Manager at Kare Plus Ashford, Folkestone & Hythe

Thank you very much for your kind words. It is a pleasure working with you to ensure your mum is well taken care of.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are on time mostly, very efficient and caring. Very good personality with similar sense of humour to myself which makes the visits quite pleasant. They are smartly turned out with their Kare Plus uniforms wearing all required protection. They never leave without checking that I have everything
to hand that I need and is there anything else I need. All in all a very good team.

Reply from Julieanne Button, Deputy Manager at Kare Plus Ashford, Folkestone & Hythe

Thank you for your very kind words. We will be sure to pass this over to the team that supports you.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful service. From the office and admin processes to the carers themselves. Professional, caring, considerate, empathetic and passionate. We received nothing but the best from all the Kare Plus team.

Reply from Julie Button, Deputy Manager at Kare Plus Ashford, Folkestone & Hythe

Thank you for your very kind words, we will be sure to pass this along to the staff team involved.


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Overall Experience  Overall Experience 5.0 out of 5

The ladies from Kare Plus have been brilliant. They are always courteous and professional but also good fun. We were very reluctant to accept the need for carers as we are very independent but now can’t imagine how we managed without them. They have made a huge difference to the whole family.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind and valued review, we will ensure all our carers are made aware.
Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the carers who have been so calm and kind with Mum even when she is resistant to bathing etc.
The office and finance team are very efficient, friendly and welcoming on the phone.
Overall we are very satisfied.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you very much for your kind words, this feedback is essential for us.


The Kare Plus Team


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Overall Experience  Overall Experience 4.0 out of 5

Carers are very understanding of their client's needs. They are polite, well presented and easy to talk to.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (8)

Paul

Paul Tiltman

Job Title: CEO

Joined: 2015

Founded in 2016


From Humble Beginnings to Proud Team Leader


I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.


Local Roots, Global Impact


Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.


A Personal Touch to Professional Care


As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.


Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.


Matthew

Matthew Evans

Job Title: Registered Manager

Joined: 2019

I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.


When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.


Mala

Mala Pitrora

Job Title: CAO

Joined: 2017

I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.


I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.


Daphne

Daphne Burns

Job Title: Patient Services Lead

Joined: 2016

Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.


Jessica

Jessica Northey

Job Title: Recruitment Manager

Joined: 2019

I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!


Robyn

Robyn Clements

Job Title: Deputy Manager

Joined: 2019

I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.


In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.


When not at work I enjoy spending time with my daughter.


Rose

Rose Hasleham

Job Title: Community carer- Ashford

Joined: 2018

I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.


Charlotte

Charlotte Crumbie

Job Title: Workforce Services Controller

Joined: 2019

I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.