Kare Plus Ashford, Folkestone & Hythe

Suites A to E, 1 Elwick Road, Ashford TN23 1PD
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9.8 116 Reviews
  • Kare Plus Ashford, Folkestone & Hythe, Ashford
Kare Plus Kent services are individually designed to assist customers in continuing to indulge in their passions and interests, knowing that they have the level of control to live their lives to the full.

Kare Plus believes that everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support, that staff can provide, can bring.

Kare Plus Ashford covers a wide range of services and will spend time with the customers to ensure that the right care package is perfect for all needs. The aim is to keep all customers as independent as possible.

Kare Plus Ashford spends a lot of time matching the right carers with the right customers, ultimately creating a comfortable relationship that enables a carer to meet the needs of the customer in a comfortable and friendly environment.

Each person who requires care is different and will be assessed as such. Staff work closely with each individual to determine what kind of care is required, meeting the needs of all customers through person-centred care planning, maintaining privacy, dignity and respect.

Kare Plus believes that by providing the right team to match the customer’s needs staff can provide safe and effective delivery of care.

Carers are available 24/7, 365 days a year which includes any night cover that may be required.

Kare Plus provide care packages for any of the following:

-   Complex care
-        Personal care
-        Help with domestic chores
-        Shopping
-        Help with meal preparations
-        Companionship
-        Accompany customers on days out or trips
-        Assist with the washing and ironing
-        Elderly care
-        End of life care
-        Alzheimer’s & dementia
-        Brain injury/spinal injury
-        Physical disabilities
-        Sensory impairment
-        Learning difficulties
-        24-hour care
-        Lifestyle support (social care)
-        Supported holidays

Care Provided by Kare Plus Ashford, Folkestone & Hythe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PT Southern Services Ltd
  • Person in charge
  • Matthew Evans (Registered Manager)

Funding & Fees Guide for Kare Plus Ashford, Folkestone & Hythe

  • Prices
  • 30 minutes calls - £23.62 to 25.22 per hour
    45 minute calls - £24.72 to 27.42 per hour
    1 hour +calls - £34.00 per hour


Kare Plus Ashford, Folkestone & Hythe Reviews (116)

Total of 116, showing 41-60
9.8

Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.

Overall Experience

  • 92
  • 19
  • 3
  • 1
  • 1

Date Published

116
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22
94
Overall Experience  Overall Experience 5.0 out of 5

Kare Plus Ashford is an outstanding care provider, especially when they are able to supply specific members of staff whom we prefer. Some care staff are difficult to relate to, but the majority are excellent. Management is caring and friendly. Finance are very efficient.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum's treatment and visits of staff is excellent. Mum looks forward to her weekly visits.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind comments. It's a pleasure to be able to assist your mum with her care needs.


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Overall Experience  Overall Experience 5.0 out of 5

We changed from our last carers as they would turn up 12:45pm to get my mother out of bed and give her breakfast, having been booked for 10:30 am. Kare Plus, booked for 10:30 am, come 10:30 am and are very professional and caring. They treat my mother as a human and person, with respect. Has made such
a difference. I would recommend Kare Plus to everyone - at last an organisation that actually cares for the elderly and befuddled. Thank you!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your very kind words. We will pass this over to our team.


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Overall Experience  Overall Experience 5.0 out of 5

I have had the same carer for the past 6 months and I am completed satisfied with all aspects of her work.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. We will pass this over to the staff member.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone works very hard and are very helpful when I need anything on the internet or shopping for me for odd things.
The food is quite often excellent and they introduce me to new dishes from the supermarket. They are very friendly, have sunny natures and great senses of humour so we can laugh and
joke about things. They help me enormously to get my benefits paid so I am sitting pretty at the moment, except I may have to reduce my smoking!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your very kind review. The ladies enjoy visiting and providing the support you require.


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Overall Experience  Overall Experience 4.0 out of 5

Very nice team of carers.
Good work!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your very kind review. The ladies enjoy visiting and being able to assist.


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Overall Experience  Overall Experience 5.0 out of 5

Very grateful for help received.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your review. It was a pleasure being able to assist.


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Overall Experience  Overall Experience 5.0 out of 5

Reliable professional caring service. My wife receives three visits per day and we are provided with a weekly timesheet that provides the names and time when the carer's will arrive. To date, the timekeeping has been consistent and very good with the same carers providing the service. They have built
up a knowledge of my wife's problems and record any issues or concern so that the district nurse can provide assistance and take appropriate action so that my wife is comfortable and without pain.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the very kind words, we will be sure to feed this back to our carers on the ground, this is wonderful feedback for them.


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Overall Experience  Overall Experience 5.0 out of 5

We were very apprehensive about using a care agency having had terrible experiences in the past. Unfortunately, due to renovation works being carried out in our home, we had to get help to look after my father-in-law. We were very impressed with the initial assessment and the company's ability to quickly
put in place the care package we were requesting. We were also pleasantly surprised with the 2 staff members who came to assist my father-in-law. They were, kind, gentle, generous, caring and dedicated.


While we were away we had a text message from the pharmacy to say that his medication was ready to be picked up and my wife and I panicked that he would be left without medication while we were away, but a quick call to care plus saw a career pop into pharmacy, collect his meds and make sure that he had all he needed. The peace of mind that came from knowing he was in safe hand was invaluable.


Highly recomended!


They were outstanding and we will certainly use them again should the need arise.


Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the very kind words, we will be sure to feed this back to our carers on the ground, this is wonderful feedback for them.


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Overall Experience  Overall Experience 4.0 out of 5

So pleased to have a carer for two hours per week to sit with my husband who has severe dementia. Very helpful and kind people. Thank you.
Problems:
- came at different times each week. Not able to plan.
- some excellent and interacted well with my husband
- one not able to involve my husband at
all
Difficult job but very uneven helpers.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass it over to the team that supported you both. I will also pass over the problems you encountered to the office team in order to learn from our mistakes moving forward.


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Overall Experience  Overall Experience 5.0 out of 5

The daily care the staff gave my dad was exceptional. He looked forward to their visits. When is needs increased I phoned in the morning and the extra visit was put in place the same day. They guided and cared for the family as well, helping us to get vital equipment and phoning district nurses. We
were so lucky to have found this company.

Reply from Julieanne Masters, Senior field care supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your kind words. It was an absolute pleasure to be there for you all and take care of him.


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Overall Experience  Overall Experience 5.0 out of 5

Am very happy with the service. Staff in the office are very helpful and go out of their way to help. All the carers that have been to Mum's are very good and understand how she is, and any problems and they ring me to let me know.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind feedback for our team, we really appreciate the positive words and will as ever pass this onto our Home Carers on the ground. Regards, The Kare Plus Team.


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Overall Experience  Overall Experience 5.0 out of 5

Kare Plus came to our assistance when my wife was very ill and had to take to her bed. They came for times a day and gave outstanding care, they were very capable and very friendly, to the extent that my wife looked forward to them coming. They treated her very well and with great dignity. I could not
have managed without them, I would recommend them to anyone.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your wonderful comments, you are most welcome, this will all be fed back to the carers involved. Kind regards, The Kare Plus Team.


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Overall Experience  Overall Experience 3.0 out of 5

Well organised set up.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind review, we appreciate and value all your feedback. Regards,
The Kare Plus Team.


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Overall Experience  Overall Experience 5.0 out of 5

I am my wife's 'carer' and for the last few months, I have been grateful for respite each week for three hours provided by staff from Kare Plus Ashford & Shepway. They have always been kind, caring, and keen to help my wife while I rested and dealt with outstanding household matters.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and patient carers. Always on time and good with my Mum making sure she is safe and well. They also make sure her dog is fed and watered. A great peace of mind knowing my Mum is cared for when I am not around.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team.


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Overall Experience  Overall Experience 5.0 out of 5

The support that I had was wonderful. The majority of the staff were knowledgeable, kind and considerate. I felt thoroughly supported, thank you. There was one carer who went above and beyond what was expected. Such a lovely lady.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Kare Plus have been the second care company I have used for my parents. It started with 1-3 calls daily but quickly changed to a live-in carer. The lady that was found was fantastic for my mum while my dad was in hospital. In the one week dad came home, 2 members of staff covered the night carer slots
and were brilliant. Sadly dad went back to hospital and then was admitted to a home, but the care and advice I was given was very helpful and supportive. I have continued with daily visits for my mum and have always found the care provided professional and good. Communication with Kare Plus is also very good!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. I will pass this over to the team who help to care for your mother.


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Overall Experience  Overall Experience 4.0 out of 5

The staff who came to look after my mother were much appreciated. Kind and caring, and efficient in giving healthcare assistance to my mother after her return from hospital, aged 102 and very frail and needing 'total care' attention. Thank you to them all.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, it was lovely to have met and helped take care of your mother. I will pass your words on to the team that provided the care.


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Overall Experience  Overall Experience 4.0 out of 5

We're still working on having the care calls scheduled at the time that we want them but they have been fantastic at keeping us informed and parachuting in staff when needed. We don't always receive a rota but we are getting the care. Thank you for everyone's hard work.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, we will pass this all onto the carers, it's great to hear this positive feedback, and thank you for the critique on the Rotas, we will look into this immediately. Kind regards, All at Kare Plus.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (8)

Paul

Paul Tiltman

Job Title: CEO

Joined: 2015

Founded in 2016


From Humble Beginnings to Proud Team Leader


I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.


Local Roots, Global Impact


Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.


A Personal Touch to Professional Care


As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.


Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.


Matthew

Matthew Evans

Job Title: Registered Manager

Joined: 2019

I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.


When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.


Mala

Mala Pitrora

Job Title: CAO

Joined: 2017

I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.


I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.


Daphne

Daphne Burns

Job Title: Patient Services Lead

Joined: 2016

Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.


Jessica

Jessica Northey

Job Title: Recruitment Manager

Joined: 2019

I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!


Robyn

Robyn Clements

Job Title: Deputy Manager

Joined: 2019

I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.


In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.


When not at work I enjoy spending time with my daughter.


Rose

Rose Hasleham

Job Title: Community carer- Ashford

Joined: 2018

I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.


Charlotte

Charlotte Crumbie

Job Title: Workforce Services Controller

Joined: 2019

I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.