Kare Plus Ashford, Folkestone & Hythe

Suites A to E, 1 Elwick Road, Ashford TN23 1PD
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9.8 116 Reviews
  • Kare Plus Ashford, Folkestone & Hythe, Ashford
Kare Plus Kent services are individually designed to assist customers in continuing to indulge in their passions and interests, knowing that they have the level of control to live their lives to the full.

Kare Plus believes that everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support, that staff can provide, can bring.

Kare Plus Ashford covers a wide range of services and will spend time with the customers to ensure that the right care package is perfect for all needs. The aim is to keep all customers as independent as possible.

Kare Plus Ashford spends a lot of time matching the right carers with the right customers, ultimately creating a comfortable relationship that enables a carer to meet the needs of the customer in a comfortable and friendly environment.

Each person who requires care is different and will be assessed as such. Staff work closely with each individual to determine what kind of care is required, meeting the needs of all customers through person-centred care planning, maintaining privacy, dignity and respect.

Kare Plus believes that by providing the right team to match the customer’s needs staff can provide safe and effective delivery of care.

Carers are available 24/7, 365 days a year which includes any night cover that may be required.

Kare Plus provide care packages for any of the following:

-   Complex care
-        Personal care
-        Help with domestic chores
-        Shopping
-        Help with meal preparations
-        Companionship
-        Accompany customers on days out or trips
-        Assist with the washing and ironing
-        Elderly care
-        End of life care
-        Alzheimer’s & dementia
-        Brain injury/spinal injury
-        Physical disabilities
-        Sensory impairment
-        Learning difficulties
-        24-hour care
-        Lifestyle support (social care)
-        Supported holidays

Care Provided by Kare Plus Ashford, Folkestone & Hythe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PT Southern Services Ltd
  • Person in charge
  • Matthew Evans (Registered Manager)

Funding & Fees Guide for Kare Plus Ashford, Folkestone & Hythe

  • Prices
  • 30 minutes calls - £23.62 to 25.22 per hour
    45 minute calls - £24.72 to 27.42 per hour
    1 hour +calls - £34.00 per hour


Kare Plus Ashford, Folkestone & Hythe Reviews (116)

Total of 116, showing 81-100
9.8

Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.

Overall Experience

  • 92
  • 19
  • 3
  • 1
  • 1

Date Published

116
2
10
22
94
Overall Experience  Overall Experience 5.0 out of 5

We have had Kare Plus carers coming to my nan for a couple of months now, my nan just needs a little help with cleaning and odd jobs and with the help she has received it's been amazing. It’s been lovely to see that she is less stressed about doing things she was not able to do and it is such a relief.
She very much enjoys her two calls a week as the carers are lovely and supportive. I will definitely recommend to anyone that is in need of this service.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Hi Marisa, thank you for your kind comments, we are so glad to be able to help and care for your Nan. From Kare Plus.


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Overall Experience  Overall Experience 4.0 out of 5

Dad came out of hospital at the beginning of October. The team were with us from then until last weekend, 7th November. We had many different ladies and men and they were all very helpful, supportive and kept myself, Dad and all my family sane in a very upsetting time. Thank you!

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your comments on our staff and team.
All the best.


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Overall Experience  Overall Experience 5.0 out of 5

Very impressed. I wish I could use the service again.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Valerie, thank you for your kind words; it was a pleasure supporting you and your Husband.
From all at Kare Plus.


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Overall Experience  Overall Experience 5.0 out of 5

The care I am receiving is excellent in every respect. The carers are without exception highly competent, reliable, supportive and sensitive to my needs. They are also wonderfully cheerful and friendly. They do a fantastic job for which I am extremely grateful.

Reply from Julieanne Masters, Senior Field Care Supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. Myself and the team are very grateful to you and your son. It has been a pleasure working with you and we look forward to continuing to get to know you and your family.


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Overall Experience  Overall Experience 5.0 out of 5

The ladies who cared for my husband were amazing, kind-hearted and amazing. They went up and beyond with making sure my husband was comfortable, and also explained things to us so we understood what was happening at the time. I would highly recommend them to care for other members of family/friends
in the future.

Reply from Julieanne Masters, Senior Field care supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind comments. It was a pleasure to take care of your husband and be there for you. Me and the team wish you all the best for the future.


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Overall Experience  Overall Experience 5.0 out of 5

My parents came to stay with us in Great Chart for some respite care whilst renovations to their bathroom and house were made so that it was more fitting for 90-year-olds. I engaged Kare Plus to assist in getting my mother up, washed and dressed each morning and what a fine job they have done over a
4 week period. Two very competent carers took turns to look after her, and in the process built her confidence on the mobile active lift and encouraged her to help with washing and dressing. We learnt an awful lot from them both and took on board some recommendations to make Mum’s life easier to manage. Mum arrived with a pressure sore on her ankle which they dressed and it is now on the mend. She chatted each morning with both ladies and looked forward to them coming. I would highly recommend the services this company provides. It has been a pleasure working with them and we have already booked them in for another week later in the year.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your review Gill, this is brilliant, very detailed and great for our team to hear, it will be passed onto our team to see


All the best and look forward to caring again for your parent.


Paul
Kare Plus


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Overall Experience  Overall Experience 5.0 out of 5

The manager was extremely helpful and on a bank holiday arranged, to not only come and visit the family to assess our mother and the needs of the family but kindly provided immediate cover for two nights until a carer was available.
Both manager and her team were extended kind and caring to our mother
who is frail and very anxious. However, they settled her and she slept well with the team in attendance. I will thoroughly recommend Kare Plus to anyone who needs safe, effective care.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for the wonderful comments, as ever we will feed this back to the team, and if you ever need our help in the future please do not hesitate to contact us. Regards, Paul, Kare Plus.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased. No problems, more than happy to keep using.

Reply from Julieanne Masters, Senior Field Care Supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your comments. It was a pleasure to assist you and your mother and I will pass this onto the team that worked with you.


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Overall Experience  Overall Experience 5.0 out of 5

The service I receive and the service I have had has been for me excellent. I would recommend Kare Plus to anyone. Thank you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your fantastic review of Kare Plus, I will as ever feed this back to the management team and the carers.


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Overall Experience  Overall Experience 4.0 out of 5

This was a new experience for us and we were nervous (so, as it turned out, were the carers, as they were fairly newly trained). However, they were eternally cheerful, friendly and caring. As my husband's health deteriorated, they were particularly respectful and responsive.
I quickly became relaxed
in their presence and welcomed the breaks they afforded me. Thanks to all the team.

Reply from Julieanne Masters, Senior Field Care Supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. It was a pleasure to be there for you both and I will pass on your kind words to the carers.


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Overall Experience  Overall Experience 5.0 out of 5

The carers were extremely kind, and good at creating a cheerful atmosphere while at the same time doing a professional job of caring. This was important not just to our son, but to all of us. Thank you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Emma, thank you for your wonderful words. It was a pleasure for our team to have cared for your son, and at the same time help all of the family. All the best with all your futures. Paul, Kare Plus.


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Overall Experience  Overall Experience 5.0 out of 5

The service has been amazing. Sorted out days which were in a muddle as my sister has dementia. Liaised with the pharmacy when necessary. Any request I had were actioned immediately. Team enable my sister to stay in her bungalow for as long as possible. Very impressed with the company.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you so much for your wonderful words, I will pass this onto our management team and our carers, we are so glad to have been able to help your sister.
All the best, Paul.
Kare Plus.


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Overall Experience  Overall Experience 4.0 out of 5

Helpful and considerate.

Reply from Julieanne Masters, Senior Field care supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your comments. It was a pleasure taking care of your wife and getting to know you both. We hope you and your family are well and I will pass on your comments to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad's carer was voted employee of the month and he agreed with that decision as the care he and his wife have had has been excellent. He wrote them an email.
Congratulations on your choice!
Ours too!
Always well to time.
Always very attentive.
Always very smart.
Always capable of lifting any
strained situation.
Always cheerful on whatever involvement.
Never shows any change of her own mood.
Always kind and gentle.
We would 100% recommend Kare Plus and their fantastic staff. Well done.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Good Afternoon, thank you very much, for your kind words and taking the time to complete the review for us, it's much appreciated. The beautiful words have been passed onto the staff that visit.


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Overall Experience  Overall Experience 4.0 out of 5

All the care staff were great. My wife and I were going through a terrible time and they certainly helped. I didn't have to ask them to do the little things like clean my wife's teeth or brush her hair. All I had to do was get hot water and clean PJ's. Thank you. I won't tick excellent but it was very
close.

Reply from Julieanne Masters, Senior Field Care Supervisor at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words. It was a pleasure taking care of your wife and hearing all the stories you had about your travels with each other and seeing pictures. I will pass your message onto the team also. I hope you and your family are well.


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Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend KarePlus. My father was in a care home following a hospital admission but was desperate to have his own calm space and a bit more independence. The manager and the team at Ashford enabled him to live in his own flat for as long as possible and were consistently kind, compassionate
and reliable. The notes they left were very comprehensive so we were able to see how dad was managing. When there were any issues, I was contacted immediately. They were also wise to his avoidance tactics when it came to his medication and eating! But patiently and sensitively ensured he was getting what he needed. When Dad had a fall, the manager made him comfortable and waited with him until I and the Paramedic team arrived. The dignity and respect they gave Dad were invaluable in ensuring he had the best, most independent, life he could have for as long as he could. We are incredibly grateful to the team for all of their support to Dad and us as a family.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind words, it was a pleasure to look after your Dad, he was such a lovely man. We will pass on your appreciation to the team of staff who cared for your Dad. Thank you for taking the time to complete the review for us.


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Overall Experience  Overall Experience 5.0 out of 5

The Kare Plus team were incredible. They were professional, always quick to respond and flexible throughout the time we used their services.
The level of care and compassion from the whole team was exceptional and I cannot recommend them highly enough.
All the nurses went above and beyond to help,
offer advice and support not only my dad but also my mum, at what was an emotionally stressful time. A big thank you from both myself and the rest of the family.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

We felt privileged to have had the opportunity to get to know and support your dad as well as providing emotional support for your mum. All staff said that they loved going to look after dad and talking to mum and getting to know all about the life experiences. Your lovely, kind comments make us as mangers feel proud of our staff team. We like to say thank you for taking the time to complete the review for us, especially during these difficult times.


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Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was outstanding. The carers' devotion and kindness made this heartbreaking time easier to endure. I will be forever grateful for the care given to my mother by all the staff at Kare Plus. Thank you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you for your kind and heartfelt comments. We are so happy our carers gave your dear Mother the care she so deserved. As ever, we will feed this back to each and every one of them.
All the best.


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Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend Kare Plus Ashford/Folkestone highly enough, my mother-in-law came to live with us following discharge from hospital for end of life care. Kare Plus came out and assessed Mum and commenced a care package with only an hours notice. Her carers provide Mum with the highest level of care,
respect and dignity at all times, some of which were incredibly difficult and both physically and mentally draining but they not only supported Mum, they supported us as a family. We could not have wished for a higher standard of care for Mum in her last two weeks and we feel extremely grateful and appreciative to both the carers for their time and compassion, frequently going the extra mile to support Mum and us through a very sad, difficult time. Thanks to the care package Kare Plus supplied, Mum was able to pass at home surrounded by love and family and the very best standard of care and we will always be extremely thankful to her two carers.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Aimee
Firstly our sincere condolences at the loss of your mother, I am so glad the Folkestone Care Team was able to help you all in such hard times, I will personally pass these words onto the carers involved. I know they loved every minute of caring for your Mother.


All the best
Paul
Kare Plus


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Overall Experience  Overall Experience 5.0 out of 5

I contacted Kare Plus and they carried out an assessment the following day for my mother. We have the same carer in every day for an hour. The carer is always kind, considerate and very professional in her approach and I feel very lucky to have such a caring person to attend/supervise my mum.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Vanessa, thank you for the kind words for our carers, we will ensure this is passed onto each and every one of them who has supported your Mum. Kind regards, Paul, Kare Plus.


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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (8)

Paul

Paul Tiltman

Job Title: CEO

Joined: 2015

Founded in 2016


From Humble Beginnings to Proud Team Leader


I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.


Local Roots, Global Impact


Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.


A Personal Touch to Professional Care


As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.


Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.


Matthew

Matthew Evans

Job Title: Registered Manager

Joined: 2019

I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.


When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.


Mala

Mala Pitrora

Job Title: CAO

Joined: 2017

I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.


I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.


Daphne

Daphne Burns

Job Title: Patient Services Lead

Joined: 2016

Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.


Jessica

Jessica Northey

Job Title: Recruitment Manager

Joined: 2019

I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!


Robyn

Robyn Clements

Job Title: Deputy Manager

Joined: 2019

I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.


In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.


When not at work I enjoy spending time with my daughter.


Rose

Rose Hasleham

Job Title: Community carer- Ashford

Joined: 2018

I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.


Charlotte

Charlotte Crumbie

Job Title: Workforce Services Controller

Joined: 2019

I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.