Kare Plus Ashford, Folkestone & Hythe

Suites A to E, 1 Elwick Road, Ashford TN23 1PD
Submit a Review
9.8 116 Reviews
  • Kare Plus Ashford, Folkestone & Hythe, Ashford
Kare Plus Kent services are individually designed to assist customers in continuing to indulge in their passions and interests, knowing that they have the level of control to live their lives to the full.

Kare Plus believes that everyone deserves to live the life that they want, with the freedoms, choices and dignity that only exceptional support, that staff can provide, can bring.

Kare Plus Ashford covers a wide range of services and will spend time with the customers to ensure that the right care package is perfect for all needs. The aim is to keep all customers as independent as possible.

Kare Plus Ashford spends a lot of time matching the right carers with the right customers, ultimately creating a comfortable relationship that enables a carer to meet the needs of the customer in a comfortable and friendly environment.

Each person who requires care is different and will be assessed as such. Staff work closely with each individual to determine what kind of care is required, meeting the needs of all customers through person-centred care planning, maintaining privacy, dignity and respect.

Kare Plus believes that by providing the right team to match the customer’s needs staff can provide safe and effective delivery of care.

Carers are available 24/7, 365 days a year which includes any night cover that may be required.

Kare Plus provide care packages for any of the following:

-   Complex care
-        Personal care
-        Help with domestic chores
-        Shopping
-        Help with meal preparations
-        Companionship
-        Accompany customers on days out or trips
-        Assist with the washing and ironing
-        Elderly care
-        End of life care
-        Alzheimer’s & dementia
-        Brain injury/spinal injury
-        Physical disabilities
-        Sensory impairment
-        Learning difficulties
-        24-hour care
-        Lifestyle support (social care)
-        Supported holidays

Care Provided by Kare Plus Ashford, Folkestone & Hythe

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • PT Southern Services Ltd
  • Person in charge
  • Matthew Evans (Registered Manager)

Funding & Fees Guide for Kare Plus Ashford, Folkestone & Hythe

  • Prices
  • 30 minutes calls - £23.62 to 25.22 per hour
    45 minute calls - £24.72 to 27.42 per hour
    1 hour +calls - £34.00 per hour


Kare Plus Ashford, Folkestone & Hythe Reviews (116)

Total of 116, showing 101-116
9.8

Kare Plus Ashford, Folkestone & Hythe has a Review Score of 9.8 (9.811) out of 10, based on 22 reviews in the last 2 years. Over all time Kare Plus Ashford, Folkestone & Hythe has 116 reviews.

Overall Experience

  • 92
  • 19
  • 3
  • 1
  • 1

Date Published

116
2
10
22
94
Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the service. The girls are so kind to my friend. He seems more content now that they are coming every day.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Thank you Sue we will pass this all onto our carers. We are glad we are making a difference
All the best.
Paul,
Kare Plus.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The experience of having a Kare Plus carer for one hour, on 2 days per week has worked well. She stands by whilst I shower and she shampoos and dries my hair. She vacuums around upstairs while I shower and then vacuums the lounge, empties the vacuum, and takes the rubbish bin down to the gate for collection.
All this done very willingly.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Mary, I'm so very glad to see how much our carers are doing to help you, long may this continue for you. Thank you for such wonderful comments.
Paul,
Kare Plus.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was anxious to accept I needed carers to helo me, but ever since the three ladies stepped foot into my house, I felt completely at ease. The way they help and care for me is always exceptional. They are supportive in every way and go above and beyond most, which I am extremely grateful for. I could
not fault them and I hope they continue coming to my house for as long as I need. I can't thank them enough; they are amazing people and incredible at their job.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Hi Jane, Thank you so much for the wonderful comments for the ladies, words like this are very powerful to our team, and the recognition goes such a long way, both to the confidence it gives our carers and knowing that the work they do is so important to people like yourself.
Thank you, Paul, Kare Plus.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Mum is now bedridden and the family wants her at home for her last few weeks.
The ladies from Kare Plus turn up every single day, twice a day, to take care of her. They are kind, considerate and attentive to mums hygiene and health, bringing to our attention anything that needs resolving or referring
onto the doctors. CV19 has not impacted on the level of care mum gets or the frequency of visits. Mums own words, 'I think they are lovely' sums up how we as a family feel about the ladies and the service they provide to us.
Thank you.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Anthony, these are wonderful comments, and very touching, we are so glad to have been able to and continue to help and care for your mum. We will pass this on to the team.
Thank you once again. Paul, Kare Plus.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I would like to recommend Kare Plus Ashford for the personalised service we received from kind, cheery and professional staff. In particular, the lady who became a friend to my husband during their time with us and he instantly recognised her voice when they arrived. Thank you to them all.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Susan, thank you for your wonderful comments to our team of carers, this will be fed back to them immediately, this means the world to us.
Thank you
Paul
Kare Plus


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carer arrives on time and brings a lot of fun into our home. She is very good at her job and we enjoy her company.

Reply from KP Paul, Director at Kare Plus Ashford, Folkestone & Hythe

Dear Susan, Thank you for your wonderful review, the team will be very happy to see this.


Regards,


Paul
Branch Director.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother is essentially housebound and is very pleased with the service provided and likes all her carers. The team help out with her general chores and personal comfort and she says she feels well cared for. I live 100 miles away and feel Kare Plus have made my life a lot easier by not having to provide
constant 'remote' care. When I visit mum I can spend time with her rather than doing her chores. A friendly team and willing to undertake any relevant task. I agree with mum, I feel they are doing a good job.

Reply from KP Paul at Kare Plus Ashford, Folkestone & Hythe

Hi David,
Thank you for your review, this means a lot to our Homecare team, they will appreciate all these kind words and I will be feeding this back to them.
Thank you once again
Paul Tiltman
Branch Director


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care team from Kare Plus provided superb care and went over and above the call of duty to ensure that my mother was well looked after during her illness. They tailored the support to meet her precise requirements rather than delivering a standardised offering. The carers also sought to develop
a real relationship with my mother so that she came to regard them as trusted friends rather than service providers. The staff developed a really good relationship with my brother and me and communicated very effectively so that together we could ensure my mother was as comfortable as possible. I would unhesitatingly recommend Kare Plus Ashford to anyone needing trusted care for a family member.

Reply from KP Paul at Kare Plus Ashford, Folkestone & Hythe

Thank you, Jon, for the wonderful words for the Homecare Team.
I know how hard they all work so these reviews mean so much to Kare Plus.
Paul - Branch Director


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Kare Plus provides a very high standard of care to my husband, ensuring not only that he is clean and moisturised, but also, they take time to talk to us both. There is always the most wonderful interactions between the carers and they leave my husband happy and cheerful. I could not cope without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus is currently providing care to my father and mother. The team are amazing and the level of care is at a very high standard. Knowing the team are going in every day looking after my parents is such a help, especially as the team look after them so well. Nothing is too much trouble. My mother
has recently had an unexpected time in hospital and Kare Plus reacted very quickly to my calls of help to look after my father especially at such short notice. They really have gone above and beyond the call of duty and I can't thank them enough for their support. Professional, so helpful, caring and supportive - I would 100% recommend Kare Plus as a care provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

For the last two weeks of my wife's life, the carers were excellent. Very attentive, always on time. Friendly, caring and very professional. They did everything we requested and didn't just interact with my wife. The family were also interacted with too. Felt that her end of life care was second to
none. Thanks to everyone involved, would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Ashford Team highly enough. They have worked with us to create a bespoke care package that evolves in response to Mum’s needs. The impact of their support has been transformative and vital in enabling Mum to stay living at home. The level of professionalism is high, with clear and
regular communication and well written care plans. The managers are responsive and very ‘hands on’ obviously bringing with them an extensive wealth of experience, with thoughtful and innovative ways to solve problems.
Initially resistant to being supported or having anyone in her home to help, Mum now looks forward to their visits and tells me they are “all so lovely” and “it’s great to have some company”. I live at a distance so it’s important to me that Mum has social interaction and stimulation. The team really interact with Mum and they have a laugh together which is so important as she has a great sense of humour that needs to be exercised too!
A definite A+ for Kare Plus Ashford.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

I have only recently started to use this company and find the care and support offered is excellent and staff are lovely.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since being a client since December 2018, I have found staff to be caring and understanding of your need. They are there for you as a person and listen to your needs.
Office staff are understanding when you need to speak to them about anything that worries you.
Keep up the good work and the care you
all give.
Thank you so much from the bottom of my heart.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The company staff are very responsive to any request made to alter a time or the like. In general, all staff are diligent and try to do what is best for the client. The manager listens and reacts to comments made.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Since having Kare Plus, they have been amazing, I have regular carers, they stay for the correct time they don't hurry you, they are actually interested in what you say, do everything that is required, always happy, and the office staff always keep me informed if a carer is running late, always try
to accommodate if I need to change my call or time, always polite and happy, I'm so pleased I have this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Kare Plus Ashford, Folkestone & Hythe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Kare Plus Ashford, Folkestone & Hythe is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 127 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kare Plus Ashford, Folkestone & Hythe is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (8)

Paul

Paul Tiltman

Job Title: CEO

Joined: 2015

Founded in 2016


From Humble Beginnings to Proud Team Leader


I embarked on a journey in 2016 with a vision to redefine care services. Alongside my Recruitment Manager Matt Stacey, we started as a duo and have since grown into a family of over 160 dedicated professionals. Our team, now consisting of 150+ care staff and 10 office members, passionately serves over 200 settings.


Local Roots, Global Impact


Proudly rooted in Kent, Kare Plus Ashford is more than a care provider; it's a community builder. We've not only garnered over 100 reviews on homecare.co.uk, making us the top-rated care company in Kent, but we've also become a vital part of Ashford, Folkestone, and neighbouring towns, contributing to the well-being of the community we cherish.


A Personal Touch to Professional Care


As a company, we've achieved the extraordinary – transforming lives and shaping a better future for those we serve. My commitment to quality care is not just professional; it's personal. Kare Plus Ashford is more than a business; it's a reflection of my dedication to making a positive impact in every life we touch.


Join me on this remarkable journey at Kare Plus Ashford, where we continue to set new standards in care services, one heartfelt interaction at a time.


Matthew

Matthew Evans

Job Title: Registered Manager

Joined: 2019

I started with Kare Plus in 2019 as the recruitment manager, I then went on to complete my train the trainer certificates in order to deliver training to all of the care workers and to other companies requiring training. From there I started my own training business and brought this into Kare Plus. In 2021 I returned to Kare Plus full time as the Operations Manager. I am currently completing my QCF Level 5 whilst continuing to deliver outstanding training to all staff members within Kare Plus.


When I am not at work I enjoy spending time with my family and going for long walks or playing rugby.


Mala

Mala Pitrora

Job Title: CAO

Joined: 2017

I joined Kare Plus in March 2017 I have over the years monitored Bookings and Client Accounts and am passionate about providing Effective and Person-centred Support to the Services we support. I am now the Finance Controller for Kare Plus Ashford and support the Director on the day-to-day running of the business.


I previously worked within the insurance industry for 16 years and specialised in Subsidence Claims as a Recovery Claims Consultant. I found my new career within the healthcare industry when moved from London to Folkestone in 2015. I am currently doing my AAT level 2 in Accounts and Bookkeeping which I enjoy very much. In my spare time, I like socialising with my friends and spend a lot of time around my family with regular visits to London to catch up with them all.


Daphne

Daphne Burns

Job Title: Patient Services Lead

Joined: 2016

Most of my working life has been in Social Care, in the positions of Dental Nurse, Carer in residential, nursing homes & community care and notably a manager of a Dementia Unit for 14 years. I have over 40 Years of experience in Health & Social Care. I have an NVQ level 3 and am currently studying for my NVQ level 5 in Health & Social Care. Over many many years, I have gained a wealth of Knowledge from my hands-on approach and am currently really enjoying my life with Kare Plus where our ultimate aim is to deliver the most outstanding care in our community. I have 4 children and 6 grandchildren and enjoy spending quality time with them, I also enjoy reading & cooking and I am an avid Tottenham Hotspurs Fan.


Jessica

Jessica Northey

Job Title: Recruitment Manager

Joined: 2019

I have had numerous roles within the Care Industry over the years, mostly working in Dementia Care Homes which was a very challenging and rewarding job role. Under the supervision & direction of qualified nursing staff, as a Healthcare Assistant, I carried out a wide range of duties to care. I joined Kare Plus in 2019 working in recruitment, resourcing and compliance, which involves developing job descriptions, and carer specifications, preparing job adverts, interviewing and selecting suitably skilled carers to join our homecare team to deliver outstanding care for all of our customers, maintaining a close relationship with all of our new and existing carers. I completed my recruitment consultant training at HQ for Kare Plus in 2019 and completed my Physical Intervention Train the Trainer course also in 2019, to deliver training to agency and homecare staff members. I am a mother to two children aged 12 & 9 who I adore spending time with. We have a small pug who brings lots of joy to our lives. I am very much a family person and love exploring beautiful places and meeting new people!


Robyn

Robyn Clements

Job Title: Deputy Manager

Joined: 2019

I joined Kare Plus in 2019 as a community care worker and worked full-time taking care of people who required my help.


In 2021 I joined the office to support the day-to-day running of the office. I was then trained to carry out assessments and reviews for clients as well as completing my train the trainer certificate in Medication Awareness and Moving and Handling which I now teach to our care workers. I completed my QCF Level 2 in 2020 and began my Level 3 in 2021.


When not at work I enjoy spending time with my daughter.


Rose

Rose Hasleham

Job Title: Community carer- Ashford

Joined: 2018

I joined kare plus in April 2018 after raising my 5th daughter, she was 2 1/2 at the time. Previous to having her, I went to college to do level 2 in beauty therapy and went on to have my own mobile beauty business until a few months before my daughter was born. Hobbies I have when I have the time, I like sewing, made some clothes for my youngest in the past and other crafts, reading, spending time with family. I enjoy my job, meeting and getting to know the people I'm caring for. I find it very rewarding helping people and seeing them happier at the end of the call, after having some company, even if it's just for a short time.


Charlotte

Charlotte Crumbie

Job Title: Workforce Services Controller

Joined: 2019

I joined Kare Plus in October 2019 as a complete newcomer to the Healthcare industry. I have quickly learnt a lot about the vital work that we provide in and around the community. Before this I had worked in the events industry for 12 years, arranging both global corporate events and local private functions. Having experience where it is essential to be organised has certainly helped with my new career at Kare Plus as being on top of shifts coming in and organising our Healthcare worker's schedules takes a lot of planning. It is important to me that I maintain an excellent relationship with both our staff and our clients and have been working on developing these vital connections. When I’m not at work I enjoy spending time with my husband and seven-year-old son Oscar, having adventures and spending time with our friends and family.