Lone Care Services - LCS

Office 413, 4th Floor Davis House, Robert Street, Croydon CR0 1QQ
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7.0 16 Reviews
  • Lone Care Services - LCS, Croydon
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Care Provided by Lone Care Services - LCS

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lone Care Services Ltd
  • Person in charge
  • Glenn Byford (Manager)

Funding & Fees Guide for Lone Care Services - LCS

  • Prices

  • Starting from £23.00 per hour

  • We charge a simplified FLAT fee to our clients
Are you the Owner/Manager of Lone Care Services - LCS? View your Advertising Options

Lone Care Services - LCS Reviews (16)

7.0

Lone Care Services - LCS has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Lone Care Services - LCS has 16 reviews.

Overall Experience

  • 8
  • 7
  • 1
  • 0
  • 0

Date Published

16
0
1
1
15

Review from P B (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lone Care staff are caring and kind, and look after Mum well, doing the the domestic tasks she needs help with as well as chatting with her and getting to know her which is important as she is housebound and values the company.

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Review from V F (Daughter of Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Top staff, they spend quality time with my mum. Excellent service as regards to general chores. Wonderful ladies. Haven't used them for long but extremely impressed. My mother is also very happy with this service.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Thanks for your kind remarks. They will certainly be passed on to our wonderful staff.
Kind Regards,
Lone Care Services


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Review from Jane A (Friend of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am lasting power of attorney for a lady with mental health and mobility difficulties who has had a number of carers from a number of different care companies in the past. She says her Lone Care carers are the best that she has ever had. She says they like her and don't think she is a problem.
I have
found the people in the Lone Care office and the carers very caring, understanding, helpful and professional. I have also found them to be a stabilising influence on the lady I am responsible for. Last week the lady I am responsible for was ill and Lone Care were very flexible, doing different things than normal to support her.
Having Lone Care look after the lady has been reassuring for me and taken a weight off my shoulders. I would definitely recommend Lone Care to anyone in my situation, and for anyone with mental health and mobility difficulties.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Jane,
We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. We are glad that our staff have been able to take the weight off your shoulders. Your feedback certainly helps us to improve our services for everyone.
With warm regards,
Team @ LCS


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Review from Shelia M (Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied and happy with the care and assistance I am receiving from the staff and carers of Lone Care Services and is all very much appreciated by me and my family. Thank you all.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Sheila,
We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. Your feedback helps us to improve our services for everyone.
With warm regards,
Team @ LCS


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Review from Pyarali J (Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Service provided by Lone Care Services is quite satisfactory. Carers are almost very honest and pleasant and treat the client with respect and dignity. 90% of the time they are punctual. Most of the carers are clean and pleasant.

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Review from M B (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They have been looking after my mum for over 5 months and have friendly staff and they sort out any issues quickly and are available to discuss care at all times. Trustworthy and secure service. Would recommend to anyone needing help with care.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear M B,
Thank you for taking time to leave us a positive review. We are glad that we have been able to make things little easier for you and your mum during these stressful times. Appreciate your kind remarks.
Kind Regards
Team @ LCS


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Review from Louisa B (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives care from the agency three times a day. She has Alzheimer's and lives in our home and has received care from the agency for approximately 3 and a half years. The carers support with her daily personal care as well as offer companionship. Mum has a main carer visiting daily, and a
number of other carers who provide care. We are extremely impressed with the care offered. The carers are friendly and approachable. They support Mum with professionalism and are calm and caring. They are able to deal with changes in Mum’s care needs. Mum enjoys their company and seems relaxed in their presence.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Louisa,
We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. Your feedback helps us to improve our services for everyone.
Kind Regards,
Team @ LCS


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Management

Treated with Dignity

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Review from Linda S (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old father has been looked after by Lone Care Services since 2019. This by far has been a difficult year for everyone I cannot speak highly enough about the carers that look after Dad on a daily basis, always willing to do whatever he wants done that day, he looks forward to seeing them and
having a friendly chat. If they are concerned about his health etc I am always contacted. I am confident that Dad is safe and happy and that gives me great peace of mind.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Linda,
Thank you for your kind words. We really appreciate your feedback and glad that you and your dad are happy with our services.
Kind Regards
Team@LCS


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Review from Jennie O (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been with Lone Care for some time now and the carers that are in attendance have excelled in their delivery of duty and care. Each carer has gone above and beyond in their role as carers. The service provided as given my family much comfort and confidence that my mum has been cared for in
the correct manner. To date, the carers in place are an asset to this agency and the office staff have been extremely supportive in assuring the consistency of its carers. Thank you!

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Jennie,
Thank you for your kind words. They do mean alot to us in the office and our team of carers. Much appreciated.
Kind Regards
Team @ LCS


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Review from Magdalena S (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and very friendly service. My mum loves the girls who are helping her. Great communication with family members. Overall great service! Well done! Always on time! Treating my mum with respect understanding.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Magdalena,
We can’t thank you enough for the kind words about our staff and service delivery. Your review means a lot to us and lets us know we are on the right track!
Thanks again you for your trust in our services.
Kind Regards
Lone Care Services


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Review from Jane M (Daughter of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer that looks after my dad is a diamond. The carer is extremely caring and nothing is too much trouble and everything is done to a high standard. The staff in the office are also very friendly and helpful. I highly recommend the Agency.

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Review from John E (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has had 3 other care agencies over the last 3 years, all promising trained and experienced staff! Then in early 2020, we changed to Lone Care Services, from the start all the care staff have shown a high level of knowledge and training in the care of my Mother. They are always very polite/
kind and always explain what they are doing and why - this takes away some of my Mother's anxiety.
The care of my mother, who has Alzheimer's, Dementia and is Paranoid is not easy, but the carers from Lone Care Services always show her respect and dignity and I wish I'd known about Lone Care Services from the start of her care.
I would highly recommend Lone Care Services and I have even passed these comments to my local Social Services.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

We really appreciate your kind remarks. We will ensure your valued feedback gets passed onto all carers who look after your mother.
Kind Regards.


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Review from Khurram H (Son of Client) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lone Care provided care for my father upon his return from hospital after major surgery to recover at home. Carers were trained and professional and generally arrived at the requested time. Management was very helpful and flexible with my dad's care needs. Can't thank them enough for their great work.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Thank you for your kind remarks.
Kind Regards.


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Treated with Dignity

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Review from Zahra S (Daughter of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum looks forward to her carers visiting. They are all kind and professional in the way she is treated. Any concerns about her well-being they immediately bring to our attention. Thank you for your care.

Reply from Bilal Afzal, Director at Lone Care Services - LCS

Dear Zahra, many thanks for your kind remarks. Best regards, Team @ LCS.


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Review from M T (Client) assisted by family/friend published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very professional and knowledgable. They treated me with respect and gentle manner.

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Review from L R A (Sister of Client) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thus far, Kare Plus has proved to be a reliable company. If a carer is indisposed then we are informed as soon as possible whereas in our previous experiences with care companies, we were let down on many occasions without even an explanation or notification.
We really appreciate the efforts of the
administrator and staff to deliver their service.
We wouldn't hesitate to recommend the company.


It is important to nurture care staff and make them feel truly valued. Kare Plus tries hard.
Rewards are beneficial. Holiday pay would help a lot. Some companies pay a pittance but care staff have to live and keep their families. I hope the Government will wake up to this fact then more people might join the workforce.


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Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Lone Care Services - LCS is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Lone Care Services - LCS is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lone Care Services - LCS is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Lone Care Services - LCS

What Type of Services does Lone Care Services - LCS offer?

Lone Care Services - LCS offers Home Care.

How many Carers does Lone Care Services - LCS employ?

Lone Care Services - LCS employs 54 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lone Care Services - LCS to verify any information. View our terms and conditions. Lone Care Services - LCS has a Basic Service – more info.