Cavell Healthcare

Suite 6, Wensum Mount Business Centre, Low Road, Norwich NR6 5AQ
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21 Reviews
  • Cavell Healthcare, Norwich
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Care Provided by Cavell Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel Chettleburgh (Registered Manager)

Funding & Fees Guide for Cavell Healthcare

  • Prices

  • From £21.00 per hour
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Cavell Healthcare Reviews (21)

Total of 21, showing 1-20

Over all time Cavell Healthcare has 21 reviews.

Overall Experience

  • 13
  • 8
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21

Review from R H (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the level of care my mum receives from her carers. They are good with Mum, as she can be difficult at times but they are patient and explain what they are doing and why, which I am happy about. I am always happy to hear from the carers if they have any concerns and will help as much
as I can. Very satisfied with the service.

Reply from Gordon Anderson, Director at Cavell Healthcare

Thank you for your review, it's a pleasure to be able to provide support for Mum, she is extremely popular with our staff.


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Review from I B (Daughter of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers from Cavell Healthcare are mostly consistent and well informed of my father's needs. They treat him with respect and do not talk down to him. I am happy with the fact if they see a problem of any kind coming to the fore, they can inform me. They are friendly, polite and professional and my
dad is comfortable with them in his home.

Reply from Gordon Anderson, Director at Cavell Healthcare

Thank you very much for the review. We very much enjoy supporting your father, we love hearing about his days in the RAF and impressed by how he can still remember his service number after this time; he is a great man.


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Review from Roger H (Client) assisted by family/friend published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They do a good job with personal care. They tend to talk amongst themselves and not to the client. This is 70/30% - 70% talking to each other, 30% talking to the client.

Reply from Gordon Anderson, Director at Cavell Healthcare

Many thanks for your review. The carers in question were when a new carer was on field training and this was explained to you prior. It is difficult for carers to do a visit and not explain what is happening and why. We enjoy seeing you having a good time, even singing with staff, we very much enjoy our visits and supporting you.


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Review from S A (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I became unwell and found everything so difficult each day, I was urged to try having a carer, I fought against it. As it became worse, I had to agree to try. A lady came to visit me, she was so caring and kind, listened to my feelings and reassured me about a carer, just for me! Well, I agreed.
Then, along came a very kind and caring helper, who made me a lovely cup of tea and toast and brought it through for me. She sat and had a little chat, which I really loved. She made me feel 'special', cared for and left me happy.

Reply from Gordon Anderson, Director at Cavell Healthcare

Dear S A many thanks for your kind review of our services, we are delighted you feel special because you are, we think you are a lovely person and we are proud you have chosen us to offer you support on a regular basis. Thank you.


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Review from Sheila M (Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and efficient carers.

Reply from Gordon Anderson, Director at Cavell Healthcare

Thank you Sheila for your lovely review, we are pleased that you are happy with your care staff who have been visiting you for some considerable time now, and I can assure you they are very fond of you, thank you for allowing us into your home and trusting us to support you.


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Review from S B (Client) assisted by family/friend published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this business in excess of 18-months and in this time, I have been visited by over 30 carers, all have been good and in many cases excellent.

Reply from Gordon Anderson, Director at Cavell Healthcare

Thank you for your feedback, and very good rating. We would ask you to revisit the number of carers you have had. We have gone back through this, and as you know we visit 7 days a week all year round, and since the pandemic you have had 2 main carers on a regular basis with 3 at weekends, this may vary depending on who is on call. Since we started your visits in approaching 2 years now, we have had a maximum of 13 staff visit your home. We thank you for your review and have enjoyed every single moment we have visited your lovely home.


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Review from Angela B (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having care provided to me for almost a year now and am very pleased with the service provided to me. I have carers twice a day, morning and evening. I have always found all staff very good and always willing to help.

Reply from Gordon Anderson, Director at Cavell Healthcare

Dear Angela, thank you for your review it is much appreciated, we are delighted you are pleased with both your staff and the service we provide. It is a pleasure to visit and support you on a regular basis. Thank you.


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Review from R B (Partner of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the standard of care. Carers are efficient and friendly. My wife and I are housebound, so we look forward to their visits, which are the only people we see on a regular, daily basis.

Reply from Gordon Anderson, Director at Cavell Healthcare

Dear Robin, thank you for your lovely feedback, We are delighted that you are please with everything we consider it an honour to be able to offer support to Jean and yourself.
Our staff really enjoy visiting you, thank you for making them feel so welcome.


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Review from Paul G (Client) assisted by family/friend published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always arrive on time. Always cheerful and willing to provide and care needed.

Reply from Gordon Anderson, Director at Cavell Healthcare

Dear Paul, thanks for your feedback, gratefully received and appreciated by all here at Cavell Healthcare. Our staff consider it a pleasure to support you; it’s always easier with such a supportive family as well, so thank you. Gordon, Cavell Healthcare.


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Review from Pauline H (Client) assisted by family/friend published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Cavell Healthcare for all the help and personal care they give me. With care and support, I can stay in my own home. I look forward to their visits. Friendly faces each day and always have a good chat. Very helpful, very happy with the service. Many thanks to all the team.

Reply from Gordon Anderson, Director at Cavell Healthcare

Dear Pauline, thank you for your comments, our staff enjoy supporting you and love your company, it is a privilege to support you.
Thank you
Gordon and the team at Cavell Healthcare


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Review from E B (Wife of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come once a day. They are all kind and respectful. They all show concern for my husband. He is not always prepared to have a wash or to allow them to put cream on his legs. I enjoy their visits!

Reply from Gordon Anderson, Director at Cavell Healthcare

Thank you for your kind feedback, and the support you give our care staff when they visit to support your husband. Our staff enjoy visiting and supporting you both.


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Review from Clive G (Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Hospital in July 2015 and since then have been cared for at home by four different care providers. Whilst being cared for by the third provider there was very little to choose between them so I took their standards as the norm.
That was until I was placed with Kare Plus. Initially,
I thought that my carers were so good. I must be lucky to have such a thoughtful and caring person looking after me. But as different carers arrived I was amazed at their excellence not only are these carers giving such compassion in caring, the management and office staff are helpful and friendly - Brilliant.

Reply from Gordon Anderson at Cavell Healthcare

Dear Clive, many thanks for your review and lovely comments about our staff, they will be pleased to read them, in particular, your carer, as I know how much she enjoys being your carer, delivering care is a two-way relationship and you play a part in making it a pleasure to provide your care. Thank you, Gordon.


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Review from John L (Son of Client) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your operatives are always timely on arrival. Never seem urgent to leave before time slot and appear to make father's day with the lunchtime visit.

Reply from Gordon Anderson at Cavell Healthcare

Dear John, thank you for the feedback, and also your very complimentary call to our office staff. We enjoy supporting dad and staff look forward to their daily visits.


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Review from Eileen C (Client) assisted by family/friend published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has given me good support since my return home from hospital.

Reply from Gordon Anderson at Cavell Healthcare

That is great to hear, we are so pleased you are making progress and you have your carer living in 24/7 so on hand for all the support needed for you and your lovely family. Thank you.


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Review from K M (Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Gordon Anderson at Cavell Healthcare

Dear KM, thank you for your review, we are delighted to be of service to you, 18 months now and you are a delight to have as a client, thank you.


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Review from R M (Daughter of Client) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kare Plus Norwich provided excellent care for my father - providing what he needed - as he needed it. They also showed compassion and consideration towards my mother who although not needing their care - respected that they were in her home too.
Kare Plus Norwich were flexible in meeting needs and
always responded promptly and effectively if any concerns were raised making dad's final days good ones.

Reply from Gordon Anderson at Cavell Healthcare

Dear RM thank you for your feedback, as you know our staff felt it a privilege to be able to offer support to both your dad and mum, lovely people and we are pleased if we helped make a difference.


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Review from C W (Client) assisted by family/friend published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are, on the whole, happy with the care Kare Plus Norwich. My husband very much prefers the continuity of carers and finds constant change difficult. This continuity has improved recently. Kare Plus Norwich has always been helpful if we need a change in caring (eg living in help). We much appreciate
this.

Reply from Gordon Anderson at Cavell Healthcare

Many thanks for your comments, we are glad that the service has settled, in the early months, owing to capacity in your area. And we were glad to be able to provide Live in Care cover when required.


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Review from D D (Client) assisted by family/friend published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been coming here for a few months now and they have been very helpful and polite. They offer assistance if required and have a chat. They get me my drinks as well. They also speak to my wife. They do a very good service.

Reply from Gordon Anderson at Cavell Healthcare

Thank you, our staff are proud to be of service and really enjoy visiting you and your wife.


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Review from Peter H (Husband of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Kare Plus Norwich for some 6 months and are very happy with the care provided. On occasion, we have had to change the timings of the visits and they are happy to oblige. All the carers we have met have been enthusiastic and helpful. I cannot thank them enough.

Reply from Gordon Anderson at Cavell Healthcare

Many thanks Peter, we appreciate your feedback and are delighted to have been of service.


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Review from Richard M (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kare Plus Norwich has always provided me with good service. All the staff are kind, caring and willing to do whatever is needed. The standard varies but is always adequate. They do a difficult job well. Timekeeping is sometimes erratic but given the many factors which affect this, it's understandable.
Lack of journey time between clients is often given as the reason. I would like to thank Kare Plus Norwich and management for the helpful support you have given me for over a year now. What you have done has relieved pressure on my wife and family and has also helped me towards the road to recovery.

Reply from Gordon Anderson at Cavell Healthcare

Thank you Richard, we are proud to support to you and your family and we are delighted with the progress you have made over the last 18 months.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Cavell Healthcare

What Type of Services does Cavell Healthcare offer?

Cavell Healthcare offers Home Care.

How many Carers does Cavell Healthcare employ?

Cavell Healthcare employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cavell Healthcare to verify any information. View our terms and conditions. Cavell Healthcare has a Basic Service – more info.