Habitat Homecare

Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN
Submit a Review
Top 20 award
9.8 47 Reviews
  • Habitat Homecare, Swansea
Habitat Homecare is a trusted, award-winning provider of home care services across South Wales. From Swansea, Neath & Port Talbot to Llanelli, the care team are dedicated to delivering high-quality care and support with compassion and dignity.

Their mission is ‘Centred Around You’, whether that is your care or the well-being of staff, Habitat Homecare puts people first. Echoed by their vision to be the go-to care provider and employer of choice in South Wales.

Whether you need personal care, companionship support, household assistance, support with shopping, respite care, dementia care, or home-from-hospital support, Habitat Homecare is here to help.

The office team is available 9am to 5pm, Monday to Friday with the on-call service for emergencies around the clock. Call today to arrange your personalised package of care and support!

Show Habitat Homecare on the Map

Care Provided by Habitat Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Habitat Homecare
  • Person in charge
  • Roxy George (Care Manager)

Funding & Fees Guide for Habitat Homecare

  • Prices

  • From £29.15 per hour for home care services.
    We offer 30mins and 45mins calls which are priced accordingly as well as our hourly rate.

  • Our care packages are based on your needs, therefore we offer 30mins, 45mins and hourly call durations. Our team will discuss your needs in full and design your care package around you. Call us today to discuss your needs and requirements.
    .

Habitat Homecare Reviews (47)

Total of 47, showing 1-20
9.8

Habitat Homecare has a Review Score of 9.8 (9.820) out of 10, based on 28 reviews in the last 2 years. Over all time Habitat Homecare has 47 reviews.

Overall Experience

  • 39
  • 6
  • 2
  • 0
  • 0

Date Published

47
6
9
28
19

Review from K T (Client) assisted by family/friend published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a sitting service which is excellent. The sitter arrives on time, is respectful and caring. We're really happy with the service and the company that provides the care.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to review our companionship / sitting service. We are delighted to receive your feedback and will pass on your kind words to the care staff involved in the support provided. Kind regards from the Habitat Homecare Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Daughter of Client) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service for my mother very helpful with trusted people trained in how to support elderly clients. Each relates differently but the core standard of care is kind, reliable and tailored to her needs and personality, her interests and history. Whilst they are here, the sitters keep Mum safe
while I am away from home, supporting us best with compassion and humour in difficult times. The service has really helped Mum and I through the challenges we face as her health deteriorates.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our service has been helpful for your mother. Our team is dedicated to providing compassionate, reliable and personalised care and it is wonderful to know that this has made a positive impact on both you and your mother. We understand the challenges that come with caring for a loved one as their health deteriorates and we are honoured to be able to support you during these times. Our caregivers strive to create a safe and nurturing environment and it is rewarding to hear that their efforts have brought comfort and peace of mind to your family. Your feedback is invaluable to us and it motivates us to continue delivering the highest standard of care. Thank you for trusting us with your mother's care and for sharing your experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eryl J (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional service from all girls.
Much appreciated and makes such a big difference to my mother who suffered a stroke in 2017.
Carers are always on time polite and courteous.
Special special thank you to two particular members of staff!
Most wonderful caring ladies.
Thank you from
the bottom of my heart.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our care services have made a positive difference for your mother. Our team strives to provide the best possible care, and it is wonderful to know that our carers have been punctual, polite, and courteous. We will make sure to pass on your special thanks to the two members of staff you mentioned. They will be thrilled to hear your appreciation. Your feedback means a lot to us and motivates us to continue delivering excellent care. Thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith T (Husband of Client) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife are very happy with all the girls that came here and sit with my wife. They're all very friendly, polite and very helpful. Never had any problems whatsoever. My wife enjoys their company very much, especially as she's unable to go out at all at the moment. She loves chatting to the
girls. Keep u the good work. Many thanks.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Really appreciate your feedback and taking the time to submit a postal review on the quality of the service at Habitat Homecare. I will be delighted to share your comments with the carers involved who support your wife. It is heartwarming to hear the care team make such a difference. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Wife of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the sitting service I get for my husband.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to rate our sitting service. We are delighted to hear you are very satisfied with the support provided to your husband from the Habitat Homecare team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J I (Daughter of Client) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who sat with Mum were all very friendly, helpful and caring. They enabled me to get a few hours of respite, much needed. Their understanding of dementia and Mum's needs were always met and I felt confident leaving her in their care. Sadly Mum is now in permanent care but I will always be
grateful to Habitat Home Care for their services. Thank you everyone.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for providing such kind words regarding our companionship care staff. I am delighted to hear our team were able to provide much needed respite to you and your mum, with kindness and understanding. We wish your mum well and hope she has settled into her new surroundings.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Granddaughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Habitat Homecare provided my Grandad with a hub which he attended Weekly for a number of weeks, he had a carer take him and bring him home while we were unable to do so with work.
To see my Grandad smile and laugh when telling us his stories from his day is just so heartwarming as a family.
Habitat
means so much to us putting a smile back on my Grandads face. Living on his own for many years he's struggled with us working full time.
Attending Habitat Homecare Hub, he's met new friends and enjoyed listening to everyone else's life stories, had chats over a cup of tea, played board games and generally felt valued.
Thank you to all the carers you are amazing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R T (Husband of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly but professional and skilled staff.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for your kind comments on the professionalism of our staff at Habitat Homecare. We endeavour to delivery our care services with dignity, compassionate and respect to all those we support. We will ensure your feedback is passed on to the Team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Amanda J (Daughter of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. Nothing is ever too much trouble and the carers will go above and beyond to assist my father, also helping my mother with things practical and emotional. They are a credit to the company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G B (Wife of Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has had a sitter for 3 hours for 2 days, he has improved mentally and physically, due to an extra someone to talk to. (He is aged 91 and has limited mobility with Parkinsonism).

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for sharing your experience and feedback on our services. We are thrilled to hear our caregiver's companionship has improved your husband's mental and physical well-being. We strive to create personalised care that caters to the unique needs of each client, and it is incredibly rewarding to see such positive outcomes. Thank you for entrusting us with your husband's care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Menna-Lynne H (Daughter of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very pleased with the service provided by yourselves. We cannot fault it. Top score in all ratings.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to share your feedback regarding the homecare service provided to your family. We are thrilled to hear that you are all pleased with the level of care and support received. Your satisfaction is our top priority and we are honoured to have met your expectations in every aspect.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T H (Daughter of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with my sitter who comes to sit with my dad. He tells me that they have lovely conversations and that gives me peace of mind when I go out for 3 hours once a fortnight.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

We are delighted our companionship service is offering you peace of mind and interactive support for your dad. We appreciate you taking the time to provide your valuable feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann D (Wife of Client) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sitter service is good when we have the same regular sitters but when different ones (sitters) are sent my husband gets agitated, just wish it could be same sitter all the time.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for your valuable feedback on our companionship service we provide to your husband. We strive to maintain continuity with our pool of staff and understand the importance this brings. Our care coordinators will work with you to ensure this continues.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R L (Client) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company provides an excellent source of cleaning and I am more than satisfied with the employee who does the work and is always cheerful and willing to go the extra mile. I would be happy to recommend the company and this employee to anybody.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for your excellent feedback on both our services and that of the individual who assists you. We will be delighted to pass on your comments to the person concerned. We value you taking the time to write your review and recommendations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Husband of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good caring staff, well mannered and useful. Admin lacking at times.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for your positive feedback on our staff at Habitat Homecare. We pride ourselves in an all-around service therefore we value the opportunity to address any dissatisfaction you have. Many thanks for completing your review and allowing us to continually improve our working practices.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) assisted by family/friend published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Habitat very reliable and easy to communicate with. The care provided is wonderful and provides all required for her in a very friendly way.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Delighted to hear you rate our care service as wonderful, reliable and easy to communicate with. We pride ourselves in providing an all round service of quality and management. Thank you for taking the time to offer your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Wife of Client) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The sitters I have for my husband are absolutely wonderful. They are so kind to him and he loves them.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Many thanks for taking the time to compose your review and feedback on our companionship service. We are delighted to hear your husband holds the carers in such high regard. We will ensure your positive words are passed on to those concerned. Thank you for your review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty D (Wife of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to my home care once a fortnight for 3 hours, it's given me time to see friends and have lunch.
My husband seems to be ok with it, they keep him topped up with tea/coffee and biscuits or he just walks about all the time, you can't leave him. You don't know what he will do.
Your staff
are all lovely, you don't know how much it means to me. Big thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean S (Wife of Client) published on 16 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer is always on time and professional.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to complete a review. We are delighted you have scored us 5 stars across all categories as we work tirelessly to ensure our care and support is gold standard. We will pass on your comments to the team. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E T (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since attending Habitat Homecare I have felt much better, as before this I didn't go out at all being recently widowed after being married for seventy years. It has really uplifted me. everyone is so friendly there is plenty to do and talk about and I have made many new friends. The main thing is of
course the company.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Delighted to hear our service has had such a positive impact on your well-being. Your kind words have been shared amongst the team. We really appreciate your feedback and you for taking the time to complete a review. Many thanks, we look forward to welcoming you back to the Habitat Hub.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Habitat Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Habitat Homecare is calculated as follows: ( (145 Excellents x 5) + (14 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Habitat Homecare is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Lisa

Lisa Buchanan

Job Title: Business Owner/Responsible Individual

Joined: 2015

Lisa lives with their husband Rich and their two children in Swansea. A graduate of Swansea University with a degree in Genetics, Lisa worked in the Science & Research sector for over 17 years before setting up the business in 2015. She is also a Business Wales Mentor and a passionate member of the Gowerton Cricket Club.


Lisa is hugely driven to really make a difference in her local community and puts outcome-focused care and quality customer service at the front of the Habitat Homecare culture.


Roxy

Roxy George

Job Title: Care/Service Manager

Joined: 2020

Roxy has worked in the care sector for many years in a range of settings from challenging behaviour, and mental health to most recently in domiciliary care. Roxy joined the Habitat Homecare Team as a Care Coordinator working her way up with increased responsibilities to her role as Care Manager.


Roxy has the Habitat Homecare motto 'Centred Around You' at her heart and works tirelessly to ensure both staff and clients' needs are cared for.


Habitat Homecare Team

Habitat Homecare Team

Job Title: Care Staff

Joined: 2015

Welcome to the Habitat Homecare team!
We are here to help support your needs and tailor your care accordingly.
Treating you with respect and dignity we put you at the centre of all that we do.


Gayle

Gayle Jones

Job Title: Care Coordinator

Joined: 2017

Gayle's journey with Habitat Homecare began in 2017 when she joined the care team as a community-based carer.


Now part of the senior team, Gayle's role is now client-focused dealing with reviews and ensuring our service is delivered to the highest standards.


Trish

Trish Oomen

Job Title: Care Coordinator

Joined: 2021

Trish joined the Habitat Homecare team in 2021 as a care coordinator.


Within the senior team, Trish is responsible for our companionship service, staff supervision and spot check to ensure the service delivered is of the highest quality and staff are supported in their roles.


Nigel

Nigel Watkins

Job Title: Care Coordinator

Joined: 2020

Nigel has been with the care team since 2020, originally as a community carer and now as our care coordinator ensuring all calls are covered.


Nigel is a fluent Welsh speaker and has a great rapture with both clients and staff.


Nicola

Nicola Courtney

Job Title: Recruitment Manager

Joined: 2018

Nicola heads our recruitment team, screening candidates and ensuring our staff have a great onboarding welcome to the Habitat Homecare team.


Frequently Asked Questions about Habitat Homecare

What Type of Services does Habitat Homecare offer?

Habitat Homecare offers Home Care.

How many Carers does Habitat Homecare employ?

Habitat Homecare employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Habitat Homecare to verify any information. View our terms and conditions. Habitat Homecare has an Enhanced Service – more info.