Habitat Homecare

Canolfan Gorseinon Centre, Millers Drive, Gorseinon, Swansea SA4 4QN
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Top 20 award
9.8 47 Reviews
  • Habitat Homecare, Swansea
Habitat Homecare is a trusted, award-winning provider of home care services across South Wales. From Swansea, Neath & Port Talbot to Llanelli, the care team are dedicated to delivering high-quality care and support with compassion and dignity.

Their mission is ‘Centred Around You’, whether that is your care or the well-being of staff, Habitat Homecare puts people first. Echoed by their vision to be the go-to care provider and employer of choice in South Wales.

Whether you need personal care, companionship support, household assistance, support with shopping, respite care, dementia care, or home-from-hospital support, Habitat Homecare is here to help.

The office team is available 9am to 5pm, Monday to Friday with the on-call service for emergencies around the clock. Call today to arrange your personalised package of care and support!

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Care Provided by Habitat Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Habitat Homecare
  • Person in charge
  • Roxy George (Care Manager)

Funding & Fees Guide for Habitat Homecare

  • Prices

  • From £29.15 per hour for home care services.
    We offer 30mins and 45mins calls which are priced accordingly as well as our hourly rate.

  • Our care packages are based on your needs, therefore we offer 30mins, 45mins and hourly call durations. Our team will discuss your needs in full and design your care package around you. Call us today to discuss your needs and requirements.
    .

Habitat Homecare Reviews (47)

Total of 47, showing 21-40
9.8

Habitat Homecare has a Review Score of 9.8 (9.820) out of 10, based on 28 reviews in the last 2 years. Over all time Habitat Homecare has 47 reviews.

Overall Experience

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Date Published

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Review from Jennifer T (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed the experience.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Glad to hear you have enjoyed your support from the Habitat Homecare Team. Thank you for taking the time to provide your feedback.


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Review from Joan R (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The assistance we get for my husband is extremely helpful and courteous. They have brought my husband through two really nasty patches in the last few years with great care and attention, they will do any task which is helping me as well. They are very friendly and knowledgeable. They tend with great
care and the staff in the office are very helpful in getting things put in place for us.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to write your review. All here at Habitat Homecare appreciate your kind words and feedback on our service. Your comments have been shared with all involved with the care of your husband. It is our absolute pleasure to assist and support you both.


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Review from Sandra B (Wife of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the service provided. The staff are kind and very caring and most respectful to him and I find this most pleasing as he is very vulnerable.
I have a very happy relationship with both office staff and carers and feel that they are helping me as much as possible and I
do appreciate them.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you Sandra for your feedback and taking the time to complete a review.
I am delighted to hear that we, at Habitat Homecare, are providing you and your husband with a great service and you both feel supported.
I will ensure your kind words are passed on to all office and carer staff concerned.


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Review from Lynne B (Wife of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and heartfelt gratitude for the superb care and consideration all the Habitat Homecare staff show to my husband (the client) and also myself and I also feel so much happier every time a carer is here with my husband. I sing your praises to my family and friends regularly. All
of you are so professional and caring and I would recommend you to everyone from the lovely office staff to each and every carer we were lucky enough to have.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

We are delighted to hear all of our team; office support and carers, are making such a positive impact. We pride ourselves in delivering person centred support, with the wellbeing of our clients and their family at the forefront of all that we set out to achieve for the individual.
Thank you for taking the time to send in your review. We will ensure your lovely feedback is shared with all the Habitat Homecare Team.


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Review from Angela C (Daughter of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is an 84-year-old lady living alone and has been attending the Habitat Hub weekly. The difference in her is incredible being able to socialise with other people her age. Playing games to keep her mind occupied, laughing and having a meal in company has made her happy and given her a new lease
of life. Can't thank the Habitat Homecare staff enough.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for rating our service and providing such positive feedback on the Habitat Hub. So lovely to hear the Habitat Hub is having such an impact to your mum’s overall wellbeing. One of the main aims of the Hub is to address isolation and loneliness in our local residents. Great to hear we are achieving this with our supportive staff.


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Review from Emlyn L (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only recently taken advantage of your services (I am 97 by the way) I have found your carers to be polite, punctual and attentive to any problems I may have and never leave before they know that all is well with me.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Delighted to hear our staff provide you with a quality service and are attentive to your needs. We appreciate you providing this valuable feedback on the service by Habitat Homecare.


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Review from June B (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so good and are nice people, such a wonderful place to be. I look forward to Tuesdays and Wednesdays.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to rate our Habitat Hub. Great to hear we are making a difference and you look forward to your time with us each week. We are proud of the support our team provide.


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Review from Diane J (Client) assisted by family/friend published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy going and meeting people of similar ages and interests. It's a good laugh and generally a good day out. I hope the scheme will continue.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Lovely to hear you are enjoying attending the Habitat Hub. Thank you for your comments and feedback. Our aim is that this will be an ongoing support facility for our local residents.


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Review from S D (Wife of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband is receiving is of a very high standard. The carers have all demonstrated they have the attributes to successfully care for an elderly, blind client. They are very kind, able to empathise, very aware of cross-infection and carry out procedures as necessary.
On entering his room,
they introduce themselves so he is aware who is calling for him and what procedures they are undertaking. They have a lovely rapport with him evident by the chatting and laughter.
I appreciate that they always enquire how I am.

Reply from Lisa Buchanan, Director & Responsible Individual at Habitat Homecare

Thank you for taking the time to complete a review and provide feedback on our Service. We are so pleased our carers have made such a positive impact on the well-being of your husband and carry out their duties in a professional and compassionate manner. We will ensure we share your feedback with the team. Thank you!


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Review from C J (Son of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided. I have found from the outset that all staff (from managers to carers) most professional and accommodating of both my mother's needs and mine. Managers have without exception informed me of any changes that have to be implemented. Also without exception - every carer has been
polite, personable and express their willingness to promote an excellent service and care. Highly recommended.

Reply from Steve Davies, Managing Director at Habitat Homecare

We are so pleased our carers and the service they provide has made such a positive impression on your mother and supported her to meet her needs and your own. We really appreciate you taking the time to complete this feedback and we will be sure to share this lovely feedback with the team.


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Review from J M (Client) assisted by family/friend published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother receives support with daily living tasks, medication, maintenance of her legs washing/dressing. All the carers are well-presented and professional in their care of Mam. We have had a few hiccups during the course of her care but nothing that hasn't been resolved quickly with a phone call to
the office. They are a lovely bunch of women, kind and caring.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you for taking the time to complete a review and share the experience you've had whilst we cared for Mum. We very much enjoy supporting her. Sometimes there are hiccups, however during these times making us aware and dealing with things together, ensures that we can take pleasure to providing the best possible service to our clients and we’re glad that this commitment was reflected in the care we provide.


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Review from Marie H (Wife of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care we have. We only have a companion sitter and we are very grateful.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you, Marie, for taking the time to share your experiences by completing the review. This feedback is integral to us and allows us to continue to deliver the service to those who so desperately need it. We aim to provide the best possible service to every client who comes to us looking for care and support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.


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Review from R H (Son of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that attend my mother are courteous, patient, considerate and very approachable. They are always well presented and undertake all tasks with a refreshing disposition. Trust and confidence in their interaction is developed if carer calls on a regular basis and bonds formed. This enables
my mother to engage in conversation with carer, laugh and smile which I feel is an important and positive bi-product of the call on a daily basis.

Reply from Steve Davies, Managing Director at Habitat Homecare

We are so pleased our carers have made such a positive impression on your mother and supported her to laugh and smile. One of their goals is to engage with clients and understand how they can be supported in the right, thank you for taking the time to send over this over & we will be sure to share this lovely feedback with the team.


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Review from S W (Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The caregiver enables me to stay in my own home.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you SW, this is one of our main aims here at Habitat Homecare to ensure that everyone can remain in their own home and receive the care and support they need. We appreciate you taking the time to share your experience with everyone and will ensure we constantly evolve our service to meet the needs of clients like yourself.


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Review from Jeffrey D (Brother of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care and ongoing reviews and updates and feedback. The staff are very caring and friendly and seem genuinely caring for my sister. I would highly recommend this firm to anyone thinking of using them.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you Jeffrey, just wanted to let you know how much your review means to us here at Habitat Homecare. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your future support just as positive.


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Review from David S (Son of Client) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with care support. The limited dealings I have had with the staff have been very good.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you David for taking the time to complete a review and share your experience. It helps to ensure we continue to deliver the service to those who so desperately need it. We aim to provide the best possible service to every client who comes to us looking for care and support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.


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Review from Bernard S (Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful.

Reply from Steve Davies, Managing Director at Habitat Homecare

Thank you for taking the time to complete a review and share your experience. We very much enjoy supporting you and are extremely grateful for your feedback. It’s our pleasure to provide the best possible service to our clients and we’re glad that this commitment was reflected in the care we provide.


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Review from Stephen E (Grandson of Client) published on 4 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, everybody is excellent when they are caring for my Grandfather. I wouldn't hesitate to highly recommend Habitat Homecare to anyone looking for a care provider. They tend to his care needs with the utmost of compassion, dignity and friendliness and he looks forward to them
coming.

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Review from H M (Son of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Care Team were very professional in their care of my mother, but above all, despite the difficulties, they were very caring and compassionate. We, as a family, could not have wished for better support as they cared for us as well. All the carers arrived on time and were extremely courteous. They
all had the necessary PPE.

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Review from J S (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am receiving excellent care from your staff. Thank you very much.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Habitat Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Habitat Homecare is calculated as follows: ( (145 Excellents x 5) + (14 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 167 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Habitat Homecare is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (3)

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Meet the Team (7)

Lisa

Lisa Buchanan

Job Title: Business Owner/Responsible Individual

Joined: 2015

Lisa lives with their husband Rich and their two children in Swansea. A graduate of Swansea University with a degree in Genetics, Lisa worked in the Science & Research sector for over 17 years before setting up the business in 2015. She is also a Business Wales Mentor and a passionate member of the Gowerton Cricket Club.


Lisa is hugely driven to really make a difference in her local community and puts outcome-focused care and quality customer service at the front of the Habitat Homecare culture.


Roxy

Roxy George

Job Title: Care/Service Manager

Joined: 2020

Roxy has worked in the care sector for many years in a range of settings from challenging behaviour, and mental health to most recently in domiciliary care. Roxy joined the Habitat Homecare Team as a Care Coordinator working her way up with increased responsibilities to her role as Care Manager.


Roxy has the Habitat Homecare motto 'Centred Around You' at her heart and works tirelessly to ensure both staff and clients' needs are cared for.


Habitat Homecare Team

Habitat Homecare Team

Job Title: Care Staff

Joined: 2015

Welcome to the Habitat Homecare team!
We are here to help support your needs and tailor your care accordingly.
Treating you with respect and dignity we put you at the centre of all that we do.


Gayle

Gayle Jones

Job Title: Care Coordinator

Joined: 2017

Gayle's journey with Habitat Homecare began in 2017 when she joined the care team as a community-based carer.


Now part of the senior team, Gayle's role is now client-focused dealing with reviews and ensuring our service is delivered to the highest standards.


Trish

Trish Oomen

Job Title: Care Coordinator

Joined: 2021

Trish joined the Habitat Homecare team in 2021 as a care coordinator.


Within the senior team, Trish is responsible for our companionship service, staff supervision and spot check to ensure the service delivered is of the highest quality and staff are supported in their roles.


Nigel

Nigel Watkins

Job Title: Care Coordinator

Joined: 2020

Nigel has been with the care team since 2020, originally as a community carer and now as our care coordinator ensuring all calls are covered.


Nigel is a fluent Welsh speaker and has a great rapture with both clients and staff.


Nicola

Nicola Courtney

Job Title: Recruitment Manager

Joined: 2018

Nicola heads our recruitment team, screening candidates and ensuring our staff have a great onboarding welcome to the Habitat Homecare team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Habitat Homecare to verify any information. View our terms and conditions. Habitat Homecare has an Enhanced Service – more info.