Bosworth Homecare: Swadlincote

Unit 7a Woodhouse Business Centre, Woodhouse Street, Woodville, Swadlincote DE11 8ED
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9.6 19 Reviews
  • Bosworth Homecare: Swadlincote, Swadlincote
Bosworth Homecare - Swadlincote provides high quality home care services to maintain and improve vulnerable individuals' physical and mental wellbeing.

The team provide a wide range of services including personal care, domestic support, medication administration, cleaning, companionship and more. The services are tailored to your needs and preferences to ensure a personalised experience. They provide care from as little as 1 hour per week, to full time support with several visits per day.

Bosworth Homecare understands the importance of continuity, particularly for those with Alzheimer's and Dementia. You will be matched with regular carers to ensure the best person-centred support.

Bosworth Homecare strives to ensure that each person in their care can remain in the comfort of their own home and live as independently as possible, for as long as possible.

The team provide care in Swadlincote, Newhall, Midway, Woodville, Overseal, Hartshorne, Netherseal, Linton, Castle Gresley and Church Gresley.

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Care Provided by Bosworth Homecare: Swadlincote

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ceri Cavroulacis (Manager)

Funding & Fees Guide for Bosworth Homecare: Swadlincote

  • Prices

  • Please get in touch to discuss your requirements and our fees information, you can call our office Monday-Friday, 9 am-5 pm

Bosworth Homecare: Swadlincote Reviews (19)

9.6

Bosworth Homecare: Swadlincote has a Review Score of 9.6 (9.570) out of 10, based on 18 reviews in the last 2 years. Over all time Bosworth Homecare: Swadlincote has 19 reviews.

Overall Experience

  • 13
  • 4
  • 1
  • 0
  • 1

Date Published

19
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18
1

Review from Anne T (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience is good but get a bit worried if my usual carer is away and I don't know who is coming or what time.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you for your review! If you ever have any queries please contact the office as they can answer these for you and let you know, we would never want you to be worried about anything, we are here to help.


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Review from Ruth H (Daughter of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Continuity of care would be appreciated. Apart from this, they are very approachable.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you for your review and kind words, it is much appreciated!


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Review from J C (Daughter of Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care mum is getting.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you for your kind words, we are very happy to hear you are pleased with the care provided for your mum!


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Review from Michael W (Son of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional service and care. Efficient and effective communication. Carers are very good and willing to help, whatever the tasks. As a family, it is very difficult to find good carers, we consider ourselves very lucky to have found a company that listens and acts when needed. Highly recommended.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for your lovely review. It's so nice to hear that you've had such a positive experience with our team and I will pass this on to them. It means a lot to us that you feel supported and cared for - our goal is always to provide the best service possible and we're here whenever you need us!


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Review from Julie O (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being cared for by Bosworth Homecare is a good experience. All the carers are extremely kind, nothing is too much trouble, everyone is wonderful and totally understand my needs.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for your lovely feedback. We're happy to hear you feel well cared for and supported and I will be sure to pass on your kind words to all of the team!


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Review from John B (Son of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost always on time. All the guts are very nice, all do a very good job.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for your kind words! We're very pleased to hear that you appreciate our team's effort and punctuality.


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Review from A B (Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent service.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you for the wonderful feedback! We're glad to hear that you have had an excellent experience with us.


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Review from Christopher W (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with the company for eight years. Very satisfied with the work they do.

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Review from Wayne A (Son of Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is excellent, the carers are all pleasant, kind and wash, change, cream up when and where necessary. Treat Mum with great care and dignity and passion, we have no complaints with all that she has done. Would definitely recommend Bosworth Homecare to any person who needs care.

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Review from Celia H (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the service provided by Bosworth Homecare. The administrators have been efficient, supportive and understanding and the carers have been kind, helpful and sympathetic towards my 92 year old mother. It has been a godsend for me when I am away from home: I feel reassured
that my mother is getting the very best care. Thank you!

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that our team has provided you and your mother with the support and reassurance needed. Knowing that our care has brought you peace of mind means a great deal to us. We'll be sure to pass along your appreciation to all of our staff! Thank you for trusting us with your mother's care.


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Review from C C (Daughter of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, nearly always on time, will take time asking if anything is needed or any jobs they could do! Smartly dressed, clean and tidy. Always have time to spend 5 or 10 mins to have a talk, to ask how they feel etc.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for your kind words! We truly appreciate your positive feedback. It's wonderful to hear that you find our team friendly, professional and attentive. We're glad that our attention to detail and care have made a difference.


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Review from D C (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and I are both happy with the service received. Generally it is the same lead carer who has built a strong rapport with her. Her care has recently increased to 4 times a a day and the staff are always friendly and caring.
Occasionally the timing of visits vary for up to an hour either way,
and occasionally lights are left switched on, but these are very rare occasions.
Bosworth Homecare can be easily contacted and changes to care required are actioned immediately.
Thank you to all the team, and I would thoroughly recommend Bosworth to anyone considering home care.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you so much for sharing your experience and for the lovely feedback! We're delighted to hear that both you and your mum are happy with the care provided and that a strong rapport has been built. It's heartening to know our team's friendliness and dedication have made a positive impact.We truly appreciate your understanding regarding the occasional timing variances, and we'll ensure we keep improving. It's also great to hear that our communication and responsiveness have met your expectations.Thank you for your recommendation and trust in Bosworth Homecare. We're committed to continuing to provide compassionate and reliable care for your mum.


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Review from P S (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Service could be better, communication could be better, i.e. when the carer is going to be late or the carer has changed.
Carers keeping to the time, not cutting the clients' time in half so they can make time up so that they finish on time, I could go on.

Reply from Ceri Cavroulacis, Branch Manager at Bosworth Homecare: Swadlincote

Firstly, can I thank you for taking the time to leave us a review and would like to say that we fully take your comments on board and will look into it for you. Should you have any other comments or suggestions, please give us a call so we can help further, as we are always looking to improve and strive to provide the best care possible.


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Review from L M (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints - great service, all the carers are reliable and built a good rapport with Mum. Would happily recommend the service to friends and family seeking similar support, only quibble is all these surveys!

Reply from Ceri Cavroulacis, Branch Manager at Bosworth Homecare: Swadlincote

We are very pleased to hear that you are happy with the care we provide for your mum and really appreciate your five-star review! Thank you for saying you would recommend us as well, it means a lot to us all.


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Review from T P (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, professional service. Nothing is too much trouble from the carers who visit my mum, twice weekly. We have been very happy with Bosworth Homecare over the last three years and would highly recommend them. The six monthly reviews have always provided a good opportunity to go through the care
plan and make any necessary adjustments.

Reply from Ceri Cavroulacis, Branch Manager at Bosworth Homecare: Swadlincote

Thank you for taking the time to leave us a lovely five-star review, we are so glad to hear you are happy with the service we have provided for your mum and that you would recommend us, we really appreciate it!


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Review from D H (Daughter-in-law of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care that Bosworth Care provide for my father-in-law. I would highly recommend them to anyone.
Nothing is too much trouble. They are easy to communicate with & any concerns are actioned straight away.
The new app is great too, making it easy to see how the day has been & if anything
is needed.
I can’t thank them enough for all that they do, we really would be lost without them.

Reply from Ceri Cavroulacis, Branch Manager at Bosworth Homecare: Swadlincote

Thank you for your amazing review, we really appreciate your comments and are glad you are happy with the service provided for your father-in-law. We are so glad you are enjoying the app and think it is wonderful that you would recommend us to anyone.


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Review from Georgina B (Client) assisted by family/friend published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Many of the carers do the job well but 25% of them need more training on what is expected of them. Making sure doors are locked, charging the radio, and checking fridge and freezer doors are shut properly. Not putting kitchen roll in washer and listening to the client when I talk and not ignoring me.

Reply from Alex Ensor, Recruitment and Retention Officer at Bosworth Homecare: Swadlincote

Thank you for your review and for bringing this to our attention. Firstly, we would like to say thank you for the praise of many of our carers. We do however apologise that you are not satisfied with some of the care provided, we will be calling you shortly to ensure we get this resolved promptly and to ensure you are happy with everything.


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Review from Jean D (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bosworth Homecare is everything I wanted and would recommend them to anyone thinking of getting help.
Brilliant in every way.

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Review from S W (Son of Client) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care providers who give a high-quality excellent service as standard. My mum developed a destructive psychosis that became increasingly difficult to deal with, and whilst we accepted the psychiatrist's advice to keep her in her own home, actually finding help to achieve this objective became
a lonely and disheartening task. Eventually, after some traumatic experiences with various providers, I received professional guidance that introduced me to Givecare in Burton, who calmly took on a difficult task with the highest degree of sensitive professionalism and restored a sense of compassionate stability to the situation. The special strength of Givecare is the values that a family business brings, as opposed to those of corporate providers, whose main preoccupation is often about charges rather than the welfare of the person involved. I can only commend wholeheartedly, the inherent helpfulness and consistent reliability of their approach in making a dreadful situation more bearable.

Reply from Lauren Vaughan, Care Coordinator at Bosworth Homecare: Swadlincote

Thank you for the positive review. We aim to provide a service that meets people's individual needs and it is good to know that we are providing a service to meets your mum's complex needs. We will continue to do so as long as you need our services. Much appreciated.


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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Bosworth Homecare: Swadlincote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for Bosworth Homecare: Swadlincote is calculated as follows: ( (76 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 107 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bosworth Homecare: Swadlincote is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Bosworth Homecare & Givecare

Date: Friday 31 May 2024 More details

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Meet the Team (4)

Ceri

Ceri Cavroulacis

Job Title: Registered Branch Manager

Joined: 2000

I started with Bosworth Homecare back in 2000 and have done lots of different roles within the company, including Care Assistant, Senior, Line Manager, Quality Assurance, and now I am the Branch Manager for the Swadlincote branch and I love it!


Alison

Alison Vearncombe

Job Title: Office Manager

Joined: 2007

I started in 2007 as a Line Manager for Bosworth Homecare, then in 2017 I became the Office Manager for Swadlincote and I thoroughly enjoy it all! I have done my NVQ Level 3 and 4 and in my spare time I love being in the Countryside and going for walks!


Lisa

Lisa Wadsworth

Job Title: Care-Coordinator (Swadlincote)

Joined: 2013

I started off as a carer for Bosworth Homecare, worked my way up to senior carer and then to care coordinator. I love my job! It's so rewarding to know you're making a difference in people's lives.


I manage the rota and the staff, as well as cover sickness, and holidays and deal with emergencies.


Penny

Penny Swain

Job Title: Field Care Supervisor

I am the Field Care Supervisor for the Swadlincote Branch, I started working for Bosworth as a carer, and have also been a senior in my time here. I am a medication lead as well and I just love helping people on a day to day basis!


Frequently Asked Questions about Bosworth Homecare: Swadlincote

What Type of Services does Bosworth Homecare: Swadlincote offer?

Bosworth Homecare: Swadlincote offers Home Care.

How many Carers does Bosworth Homecare: Swadlincote employ?

Bosworth Homecare: Swadlincote employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bosworth Homecare: Swadlincote to verify any information. View our terms and conditions. Bosworth Homecare: Swadlincote has a Platinum Service – more info.