Accolade Support and Care Ltd

Sunningend Business Centre, Lansdown Industrial Estate, Gloucester Road, Cheltenham GL51 8PL

Accolade Support and Care Ltd, Cheltenham

Accolade Support and Care offers personalised home care and support in the area of Cheltenham and Bishop's Cleeve.

For the last four years (2020-2023), Accolade Support and Care has held the title of one of the highest-rated care providers in South West England.

The team earned this accolade through their dedication to maintaining excellent communication with clients and their families, responsiveness to clients’ changing needs, and close, timely collaboration with other healthcare professionals.

The company is growing, but the team never lose sight of the most important thing: the quality of the service they provide. And this quality isn’t limited to the care provided to clients; it extends to the standards maintained within the team. The team members all share the same values, and it’s through this unity that they can deliver the best possible standard of care.

Accolade Support and Care is here to help you navigate through your journey to help you move forward.

They specialise in Dementia Care, Palliative and End Of Life Care, Domiciliary Care, Physical Disabilities Care, Multiple Sclerosis Care, After Stroke Care. Services that they offer include personal care, meal preparation, medication assistance, assistance with travel and appointments, domestic duties, and much more. They can arrange packages of care to facilitate a safe and prompt hospital discharge back to your home, supporting you until you regain your independence. They can also deliver more intensive and long-term packages of care for those with high dependency needs.

Whatever your requirements, you can be assured of a quality service, delivered by caring, well trained support workers who are there to help you with your daily tasks.

Care Provided by Accolade Support and Care Ltd

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Cancer Care
Cleaning Service
Companionship
Dementia
Domestic Services / Home Help
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Medication Assistance
Mental Health Condition
Older Person Care
Palliative Care
Personal Hygiene Care
Physical Disability
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Hospital Discharge
Live in Carer
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Owner
Accolade Support and Care Ltd

Person in charge
Sylwia Latacz (Owner/Manager)

Funding & Fees Guide for Accolade Support and Care Ltd

Prices
Monday- Friday:
60 Minutes & above/hour £29.68
45 Minutes £27.03
30 Minutes £20.40

Saturday & Sunday
60 Minutes & above / hour £31.27
45 Minutes £28.09
30 Minutes £21.46

Bank Holiday
60 Minutes & above / hour £42.52
45 Minutes £37.28
30 Minutes £28.93

Live-in Care: £1578.34/week (basic package)
All prices are exclusive of VAT and there are no extra charges.
Mileage is charged at 59p (for example when support worker’s car is used for shopping trips or attending appointments with a Client).
Invoices are produced 4-weekly for payment within 14 days.

Order by:

Review from Julie H (Wife of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience

During a difficult time we had the best care we could have asked for. Carers arrived on time, were always cheerful and genuinely caring. Each week it was helpful to know who was coming each day. He had recently lost his sight and the team trained so that they could understand the problems he faced.

Accolade worked well with other health providers so that he had the best chance to recover. They day he had a stroke the carer was here and she stayed until a family member came. I really needed the hug before she left!

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Review from Ruth M (Daughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience

We have found Accolade to be a very caring and well-organised company. All of the office team are very responsive to any requests or requirements and unlike some companies, we have found that if Accolade says they are going to do something, they actually do it which is wonderful. The carers all seem

to be genuinely caring and quick to note any concerns they may have about Mum's health or wellbeing. I would not hesitate to recommend this company and look forward to continuing the very positive relationship we are building together.

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Review from Margaret H (Wife of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience

We had the services of Accolade for 18 months caring for my husband with dementia. It was an excellent, personal service; well organised, with well-trained, friendly carers and managers. The punctuality and continuity of the rota gave us complete confidence and helped the daily routine to run smoothly.

There was backup if needed and any query was dealt with promptly and thoroughly.
I would certainly recommend Accolade to anyone looking for a provider in this situation.

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Review from Alex R (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience

During a particularly difficult summer (August 2024) Accolade Support and Care really provided our family with all the support that we could possibly ask for and more. They continually look after Mum in a supportive and caring way all whilst continuing to be professional in every way possible.
Mum's

care and shopping needs increased after being in hospital and Accolade provided just what was needed.
They can adapt and pivot to the changing needs of Mum's care which provides me with ongoing reassurance that her care is of a particularly high standard.
Communication is wonderful with the use of the app, out-of-hours number and text/email all responded to quickly which again provides complete peace of mind. To summarise I would have no hesitation recommending Accolade Support and Care to any person or family.

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Review from Jennifer W (Daughter-in-law of Client) published on 12 January 2025
Submitted via Website • Report

Overall Experience

The team of carers who came to visit my mother-in-law were incredibly patient and understanding when caring for her. I was impressed they gained her trust enough to even try the shower, which she vowed would never be possible!
They were prompt with their timings sticking fairly closely to the times

allocated and it was really useful to have the app to see what care was provided and how she was feeling, especially with her poor memory. Although we only used their services for a short time before she went into long-term care, we would have no hesitation about using their care again if she were to return home.

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Review from Christine W (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience

The support and care Accolade Support and Care has given my parents has been wonderful. When we needed to increase the amount and type of care required following Dad's hospital admission, they were able to provide this very promptly, allowing him to be discharged quickly. They continued to be so caring,

professional and supportive during his final days and remain so with Mum now. The staff always treated my parents with respect and dignity, whilst also enjoying times of humour together. I would highly recommend them to anyone looking for care.

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Review from Patricia C (Wife of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience

My husband and I have found his carers to be very good. They are prompt and efficient and quite proactive in their approach to the tasks they have to do. A good sense of humour also goes a long way in cheering him up on days when he is feeling a little low. We would definitely recommend this company.

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Review from Julie H (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience

Accolade have been absolutely wonderful with my very elderly mother who has lots of health problems including dementia. She was in hospital for a long time so when she came out we had to change care providers. Thank goodness we did. They are so professional and caring. They go above and beyond and have

made such a difference to my mother. Would highly recommend.

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Review from Anthony D (Son of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Really great care provided for my mother over the last two years with Dementia. Very responsive and adaptable service which was able to provide live-in care as well as daily visits. Lovely team who were all very attentive to my mother's care and well-being needs. Would recommend.

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Review from Jo W (Daughter of Client) published on 28 December 2023
Submitted via Website • Report

Overall Experience

The highest standard of care has been provided to my mum over the last couple of years. My mum has been treated with dignity, respect, and humour when appropriate. My family have had peace of mind that she is being taken care of and that any concerns about her have been documented and fed back to us.

We would recommend Accolade to anyone looking for excellent care for themselves or a family member.

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Review from C H (Niece of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

The care given by Accolade Support and Care Ltd was way above my expectation. All the staff were kind and considerate to my uncle's needs with a cheerful face which made him smile when they came in.
They were always ready to help with any problems he has and the care and compassion they gave him was

a great relief to the family. They always contacted us when needed. I can't thank them enough for all they did for my uncle.

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Review from Johnj D (Nephew of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience

I have nothing but praise and admiration for the girls and staff at Accolade, they have gone beyond the call of duty to help and assist the care and support of my uncle, both in his personal and mental care.
As I live 60-odd miles away and visit weekly and when it helps.
The management staff have

been at pains to keep me informed ongoing of any issues or information to allow my uncle to receive a duty of personal and house care and help to keep his independence even to extent of organising fortnightly visits to his favourite places with his trusty camera.

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Review from Carol J (Daughter-in-law of Client) published on 9 March 2023
Submitted via Website • Report

Overall Experience

All the staff at Accolade have worked above and beyond their remit as carers for my mother-in-law and have now been looking after her for the last 12 months.
My mother-in-law is not the easiest of people to deal with, but all the girls have taken her tantrums in their stride.
The pressure has been

taken away from the family, and we couldn't manage without these girls. They are angels.
They also keep us informed of any issues and also ask about our welfare too.

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Review from Margaret L (Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

I could not have hoped for a better service. My carers are all lovely girls and I have complete confidence in them, especially as I can do nothing for myself.

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Review from John B (Brother of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience

The staff at Accolade have been marvellous in their daily visits to my sister and have gone out of their way to go that little bit extra to make sure she has no worries.
The fact that the staff have been willing to do some of her shopping has taken a load off her mind, and their patience and understanding

have been marvellous together in keeping her home clean and tidy.
All this has given me peace of mind, especially as I live in Cheltenham and cannot see her as often as I would like to.
I am so glad to have made the choice of using your company - you are the tops!

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Review from Linda S (Daughter of Client) published on 15 September 2022
Submitted via Website • Report

Overall Experience

The care staff at Accolade have been incredible in caring for my Mum from July 2017 to the end of August when she sadly passed away. During this time, they have been totally professional in all aspects, giving the most compassionate care throughout. Their understanding of Mum's dementia was excellent

and whilst the condition has worsened, they have adjusted and improved the package of care and number of visits seamlessly and professionally. I cannot praise the girls enough for the care and friendship they have provided to my Mum and the family alike. Some of the girls have been with Mum throughout and the teams have rarely changed over the 5 years. Thank you to all the staff at Accolade.

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Review from S N (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience

I cannot thank the staff at Accolade enough for everything they did for my parents. Although engaged to care for my mother, they made sure they considered my father too. Nothing was ever too much trouble and they often went above and beyond with what they did. They cared for my mother for a few years

and adapted the rota as this was needed. When my father became ill, they immediately helped out with extra assistance. They have helped both myself and my sister through a difficult time and I highly recommend them to anyone.

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Review from David S (Son of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience

If only all care companies were as good as Accolade! The level of care we received was second to none. They looked after my mum as if she was their own. With their help, she avoided care homes and hospitals and was able to stay in her own home to the very end. My mum always looked forward to their visits

and I could carry on doing my own job safe in the knowledge that she was being well looked after.

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Review from Diane R (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience

We were finding it increasingly difficult to care for our 95-year-old mother who was rapidly deteriorating and nearing the end of her life. We wanted to keep her in her own home, but could no longer manage by ourselves, as her needs became more complex. We called Accolade and they came out the same

day. It was like a huge weight had been lifted, the Owner/Manager and her team were outstanding. They were all so professional, kind, and compassionate. They had a lovely gentle way of talking to Mum. They would chat to us after each visit, keeping us informed, and you could tell they really cared. There was continuity of carers, with always one of them having visited before, and they were all exceptional. Thanks to Accolade, we managed to keep Mum at home until she passed away. Their visits gave us total peace of mind, and we were able to spend some quality time with her. We really can't thank them enough and would highly recommend their services to anyone.

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Review from Ray W (Son of Client) published on 24 January 2022
Submitted via Website • Report

Overall Experience

Since our father passed in 2014 dementia greedily took over our mother. As a family we tried to take care of her ourselves, steadfastly trying to keep her in her own home of many years. Sadly, due to the pandemic and lockdown, we were unable to continue doing so, and we had to seek outside help in the

form of a care package and carers. With a couple of false starts with other agencies that didn’t work out, Accolade and their professional team of carers took over Mum's care and soon developed an accord with both Mum and the family. It truly felt that they cared for Mum and respected both her and her home. They understood her and dealt with her difficult moments with dignity and kindness. The ladies shared moments of happiness and fun with Mum too. As a family, we are grateful that the carers of Accolade and the office team looked after Mum in our absence.

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Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2017

Overall
Good

Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (5)

Sylwia Latacz

Job Title: Registered Manager

Joined: 2017

For almost 20 years now I have enjoyed helping individuals I care for to live their lives as independently as possible and looking for the right solutions to do so.

The accolade is an extension of the ethos I advocate, which is dedicated to person-centred tailored care, underpinned by transparency and accountability. I take pride in offering a highly responsive and forward-thinking service to our clients which gives great peace of mind that we are always available to help, or if any problems arise. I have a vast wealth of hands-on experience supporting a diverse group of vulnerable adults in the community, including the elderly, individuals with learning disabilities, autism, brain injury and physical disabilities. Over the years, whilst working on the front line of Health and Social Care services I have been committed to offering the very best practices within the care sector.

Along with my previous experience of working as a registered manager for a domiciliary care provider, I hold a level 5 diploma in Leadership for Health and Social Care, I am a certified Person-Centred Planning facilitator and Moving and Handling trainer.

Sophie Wood

Job Title: Care Manager/Nominated Individual

Joined: 2020

I joined Accolade Support & Care in February 2020 as a Care Manager and I am responsible for the day-to-day running of the organisation to ensure the service we provide to our clients is safe, effective, and well-led. This includes recruitment, training and development processes, undertaking initial assessments and overseeing every aspect of care and support delivered.

I have 16 years of experience in Health and Social Care, working with clients with Learning Disabilities, Multiple Sclerosis, Dementia, Long-term Conditions and Palliative Care. I previously worked in a clinical setting within Offender Health as a Registered Nursing Associate and continue to retain my registration.

Sally-Anne Higgins

Job Title: HR & Training Manager

Joined: 2019

I joined Accolade Support & Care in April 2019 as a support worker on the Complex Care Team. Coming from a very different background working in management and the financial sector, joining the Care Sector was new and exciting for me, and a little scary. I didn’t need to be worried as the support and wealth of knowledge within Accolade made it an easy transition. It's challenging, rewarding and sometimes emotional - I can honestly say I have never looked back.

I joined the office support team in October 2020, responsible for HR, Recruitment and Training. I feel I have gone full circle to now working back in an office but this time I know it's as part of a team that makes such a positive difference to people’s lives – enabling them to stay in their own homes.

Mandy Eaborn

Job Title: Compliance Manager

Joined: 2017

I have worked in the care sector for over 20 years now. Together with other training, I hold a level 5 diploma in Leadership for Health and Social Care which I completed in 2019.

I joined Accolade Support and Care in May 2017 as a Field Supervisor and later moved into the role of a Care Manager. My job is to ensure that our clients receive excellent person-centred care, meeting the individual needs and preferences of each person. Accolade works as a team with a positive attitude ensuring our clients receive quality care. I oversee training our support workers to the highest standard, working alongside them to gain the skills and knowledge to carry out their job effectively so they feel confident to provide safe, honest, respectful care to our clients, making a difference in their lives and giving support to the rest of the family. Together as a team, Accolade achieves to provide an excellent standard of care. We are the ‘A’ Team!

Anna Marie Higgins

Job Title: Assistant Manager

Joined: 2021

I joined Accolade Support and Care in August 2021 as one of our support workers and was later promoted to the Assistant Manager role. Part of my role within Accolade Support and Care is to ensure our clients receive person-centred care to a high standard which is tailored to their individual needs, wishes and preferences. Alongside this, I undertake initial assessments and reviews throughout our client's care to ensure our support remains to the highest standard. I am also responsible for the management of the Client and staff rota and for liaising with clients and their families to ensure the services provided by Accolade meet their needs.

I have 13 years of experience in Health and Social Care settings. Predominantly working with adults with learning disabilities, supporting adults with Mental Health and more recently Dementia care and Palliative and End of Life care.

I am currently undertaking training to further my knowledge and skills in supporting people needing Palliative and End of Life care.

Accolade Support and Care Ltd

Care Provided by Accolade Support and Care Ltd

Good to Know

Funding & Fees Guide for Accolade Support and Care Ltd

Accolade Support and Care Ltd Reviews (46)

Overview of Review Score