Bramley Home Care - Shaftesbury

Unit 24B, Wincombe Business Park, Shaftesbury SP7 9QJ
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9.8 49 Reviews
  • Bramley Home Care - Shaftesbury, Shaftesbury
Bramley Home Care is an established and independent home care provider with many years of experience in providing reliable, excellent quality and professional care in North Dorset, South Wiltshire and South East Somerset.

Their made-to-measure care packages enable older people to remain living in the comfort of their own homes.

At Bramley Home Care, they tailor each care package to the individual and their environment.

Their team of professional care staff are committed to providing quality, person-centred care and receive regular training at a dedicated training centre in Shaftesbury, to ensure they deliver a consistent and excellent level of service.

Bramley Home Care supports and promotes independence through its services, while maintaining dignity, privacy and respect.

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Care Provided by Bramley Home Care - Shaftesbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bramley Home Care Ltd
  • Person in charge
  • Rob Blackman (Manager)

Funding & Fees Guide for Bramley Home Care - Shaftesbury

  • Prices

  • Our package can include 10, 20, 30, 45 and 60 minute sessions, up to four times daily.


    We can adapt to our customer’s requirements to suit their needs.


    WE DO NOT:


    -   Charge more for evenings


    WE DO:


    -   Charge a one off set up fee of £55- and one-weeks deposit.
    - Charge mileage when taking customers to appointments / outings / shopping at a rate of 53p per mile.
    -   Charge 53p per mile, mileage fee for visits
    -   We do charge enhanced rates on public bank holidays.

  • We are an independent home care agency offering a complete made to measure solution to enable people with any type of disabilities or difficulties to remain living in their own homes. Bramley Home Care offers a variety of services in order to look after the home as well as the people who live there.


    Services comprise but aren’t limited to:
    •   Personal care
    •   Assistance with medication
    •   Preparing food and beverages
    •   Light domestic duties
    •   Help with shopping
    •   Travel to/from appointments
    •   Pop-in service
    •   Outings to favourite places or visits to family
    •   Befriending service


    We believe in a person-centred approach without the hidden charges, so we can respond and evolve a package of services to suit your needs, your life and your choices

Bramley Home Care - Shaftesbury Reviews (49)

Total of 49, showing 1-20
9.8

Bramley Home Care - Shaftesbury has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years. Over all time Bramley Home Care - Shaftesbury has 49 reviews.

Overall Experience

  • 38
  • 8
  • 2
  • 1
  • 0

Date Published

49
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4
17
32

Review from G H (Client) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always punctual and polite. They are patient and ready to give any help I need. They work well together and are efficient and kind.

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Review from R M (Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Bramley Home Care to assist with my convalescence at home, after a month in an NHS hospital following a hip operation. The staff assigned to me were friendly, sympathetic and highly professional. I cannot praise them too highly.

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Review from P I (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff punctual, helpful, cheerful and very kind. They were very professional at all times and eager to please. I was recovering after surgery and they were a godsend - I would hesitate to use Bramley Home Care again if needed.

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Review from N P (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bramley Home Care team and the carers with whom I have had the pleasure of meeting have impressed me and my late wife hugely. Their unfailing cheerfulness and professionalism are remarkable and outstanding. I cannot imagine a higher standard of home care by any other organisation than Bramley Home Care
- Shaftesbury.
Well done and thank you.

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Review from Pauline S (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a great week with my four wonderful carers. They work speedily, but always with thought and never leave without checking I am happy. Occasional personal care never of the same quality and obviously struggle with my high standards for care. Company been very helpful with my calls.

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Review from L R (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Staff friendly and efficient.

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Review from R T (Client) assisted by family/friend published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good, thank you.

Reply from Robert Blackman, Manager at Bramley Home Care - Shaftesbury

Many thanks for taking the time to leave a review. It is greatly appreciated by the team.


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Review from Frank D (Client) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all excellent - friendly, courteous, punctual and treat me with respect.

Reply from Robert Blackman, Manager at Bramley Home Care - Shaftesbury

Many thanks for your review. We appreciate your feedback and I will make sure to pass your comments onto the team.


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Review from A B (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the care very good, reliable and very caring. Having the same carer most of the time is really helpful as Mum suffers from dementia.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words; we really do appreciate the time it takes to write a review - it is such a boost.


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Review from R W (Client) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received care for three months after a foot fusion operation. The management team were helpful and efficient in setting my care up. The carers were kind, helpful and efficient, always arriving on time. At the time, my wife was not well and unable to help, so I could not have managed without the carers
of Bramley Home Care.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

We were only too happy to help you during your recovery period.


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Review from Ann H (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care excellent - carers always cheery, polite and ready to do any job or ready to listen.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words, I will pass your appreciation on to the carers.


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Review from Linda P (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with the efficiency and professionalism of management and carers alike. The cheerfulness of the carers is especially valued and the tenderness as well as willpower to help in whatever way asked of them is indicative of the excellent standards at Bramley Care. I am very pleased
to recommend Bramley as first class is all. My husband and I cannot speak too highly of all concerned. Thank you.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your lovely kind words, they are always such a welcome boost to the carers. We are happy that we have been able to support you in his way in your hour of need.


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Review from Krystyna M (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very helpful, pleasant and works all around the house. She will wash up, wash the kitchen floor and hoover. She makes tea on arrival. As she is with me only a short time, there is no need to cook.
Normally my daughter looks after me but as she is on holiday at the moment she did not want
to leave me on my own.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

We are glad to know that the carers are supporting you whilst you are on your own. We look forward to building our relationship with you.


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Review from Jennifer P (Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We stayed at a fully accessible holiday let. We used Bramley Care for my personal care for the week. They were excellent. We had some carers as last time. Will definitely go back to the holiday let and use Bramley Care again.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

It was a pleasure to support you with your holiday care.


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Review from P H (Daughter of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always thoughtful, helpful and caring. Sympathetic to requests by phone or email. Bramley do their best to fulfil any requests and are always respectful and polite. Very pleased with all aspects.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words, we strive to always provide our clients the support that they require and offer the flexibility that they need.


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Review from Wendy N (Daughter of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bramley Care provides an excellent service, they are competent, compassionate and very reliable. Always arriving with a cheery smile and a capable pair of hands. I would highly recommend them to anyone. In the beginning, they gave me peace of mind when my parents were still living on their own, but
needed a little extra help and as their health declined they supported us with the additional help required. I couldn't have managed without them.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for such kind words. We strive to deliver excellent care to all of our clients, it has bee a pleasure to support you and your family.


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Review from Gregory F (Client) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and friendly. They get me up in the mornings, wash and dress me, help me into my chair, check in on me during the day to see if I am ok and at bedtime, help me into my pyjamas and put me to bed.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thankyou for your kind words. Our Carers work hard to support our clients to stay in their own homes. We are glad you are happy with the service you receive.


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Review from K F (Wife of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very satisfied with an efficient and reliable service providing friendly trained carers for my husband who needs regular attendance. Have recommended the care service to a neighbour, now also a client.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words. At Bramley Home Care Ltd our carers strive to deliver a professional reliable service to all of our clients.


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Review from Michael S (Son of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the care offered for my mother is very professional and knowing how challenging my mother can be, I think the carers do a good job of engaging with her. I am pleased with the general level of service offered by Bramley, especially their response if I need to arrange emergency care.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words. We always try to support our clients and their families to the best of our abilities. As time has progressed your mother has become more accepting of her care and is beginning to engage more with our care staff and hopefully finds it beneficial.


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Review from C B (Daughter of Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used Bramley Care Services for two years. We have found that they offer a very professional, reliable, flexible, efficient and caring service. We can highly recommend the service.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

We are pleased you have had such a poitive experience with Bramley Home Care. We endeavour to provide all of our clients with a professional, reliable, person centred service and value your opinion to ensure we meet those standards.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Bramley Home Care - Shaftesbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Bramley Home Care - Shaftesbury is calculated as follows: ( (84 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bramley Home Care - Shaftesbury is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Rob

Rob Blackman MA MBA

Job Title: Home Care Manager

Joined: 2023

I live in Tisbury with my wife Annette and dog Bailey.
I'm very experienced in care so please do contact me if you need any advice.
We'd be happy to help.


Juliet

Juliet Booth

Job Title: Assistant Manager

Joined: 2022

My name is Juliet I live in Gillingham with my dog Rosie. I enjoy taking part in a local amateur dramatics group and going for walks with my dog.


I joined Bramley in February 2022, I have been working in care for 26 years. I have worked hard and achieved my NVQ Level 3 and Level 4 Diploma in health and social care qualifications. I have worked as a Care Coordinator for 3 previous agencies and enjoy the challenges that this role gives me.


I have a passion for working in care and love how even the small things can make an enormous difference in people's lives. It's such a satisfying feeling knowing how much people benefit from the service we provide.


Sarah

Sarah Rustici

Job Title: Care Administrator

Joined: 2020

My name is Sarah I live in Shaftesbury with my Partner and our daughter. I enjoy taking part in a musical theatre production group, I have taken part in productions such as Starlight Express, Hairspray and Guys and Dolls. I also enjoy spending time with family and friends.


Prior to working with Bramley I worked with children that had physical and mental health needs, this was a very challenging environment but one I thoroughly enjoyed and relished the interaction with children.


As part of my role, I get to go out and meet our clients first hand and am often the first person from Bramley that they meet. It is great being a part of the Bramley team and knowing that the service we provide makes such a difference to people.


Karen

Karen Mayall

Job Title: Office Assistant

Joined: 2023

My name is Karen, I live with my three children and their pet cats in Shaftesbury. I spend my weekends watching football matches with my Partner. I love going to Turkey for my holidays and try and go twice a year. I love adding to my extensive collection of Nike trainers.


Before working with Bramley I worked at a Day Centre for older people. Before that, I worked locally in the hospitality industry.


In my role I get to be the first point of contact for our clients, I will support and assist them with their enquiry and make sure they speak to the right person to help them.


Stephanie

Stephanie Carter

Job Title: Book Keeper

Joined: 2013

My name is Stephanie, I live in Shaftesbury with my husband and my dog Bandit. I enjoy spending time with family and socialising with friends. I enjoy cycling and going for country walks.


I have spent many years working in finance and previously worked for NatWest Bank. I have also worked for numerous small businesses managing their finances. I joined Bramley in 2013 just after they started and have been here ever since. Over the years I have picked up lots of information about care, and I enjoy assisting clients with their enquiries.


Working in care has opened my eyes to the number of vulnerable people on our doorstep, I love working as part of a team, that allows our clients to continue to live at home independently.


Frequently Asked Questions about Bramley Home Care - Shaftesbury

What Type of Services does Bramley Home Care - Shaftesbury offer?

Bramley Home Care - Shaftesbury offers Home Care.

How many Carers does Bramley Home Care - Shaftesbury employ?

Bramley Home Care - Shaftesbury employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bramley Home Care - Shaftesbury to verify any information. View our terms and conditions. Bramley Home Care - Shaftesbury has a Platinum Service – more info.