Bramley Home Care - Shaftesbury

Unit 24B, Wincombe Business Park, Shaftesbury SP7 9QJ
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9.8 49 Reviews
  • Bramley Home Care - Shaftesbury, Shaftesbury
Bramley Home Care is an established and independent home care provider with many years of experience in providing reliable, excellent quality and professional care in North Dorset, South Wiltshire and South East Somerset.

Their made-to-measure care packages enable older people to remain living in the comfort of their own homes.

At Bramley Home Care, they tailor each care package to the individual and their environment.

Their team of professional care staff are committed to providing quality, person-centred care and receive regular training at a dedicated training centre in Shaftesbury, to ensure they deliver a consistent and excellent level of service.

Bramley Home Care supports and promotes independence through its services, while maintaining dignity, privacy and respect.

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Care Provided by Bramley Home Care - Shaftesbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bramley Home Care Ltd
  • Person in charge
  • Rob Blackman (Manager)

Funding & Fees Guide for Bramley Home Care - Shaftesbury

  • Prices

  • Our package can include 10, 20, 30, 45 and 60 minute sessions, up to four times daily.


    We can adapt to our customer’s requirements to suit their needs.


    WE DO NOT:


    -   Charge more for evenings


    WE DO:


    -   Charge a one off set up fee of £55- and one-weeks deposit.
    - Charge mileage when taking customers to appointments / outings / shopping at a rate of 53p per mile.
    -   Charge 53p per mile, mileage fee for visits
    -   We do charge enhanced rates on public bank holidays.

  • We are an independent home care agency offering a complete made to measure solution to enable people with any type of disabilities or difficulties to remain living in their own homes. Bramley Home Care offers a variety of services in order to look after the home as well as the people who live there.


    Services comprise but aren’t limited to:
    •   Personal care
    •   Assistance with medication
    •   Preparing food and beverages
    •   Light domestic duties
    •   Help with shopping
    •   Travel to/from appointments
    •   Pop-in service
    •   Outings to favourite places or visits to family
    •   Befriending service


    We believe in a person-centred approach without the hidden charges, so we can respond and evolve a package of services to suit your needs, your life and your choices

Bramley Home Care - Shaftesbury Reviews (49)

Total of 49, showing 21-40
9.8

Bramley Home Care - Shaftesbury has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years. Over all time Bramley Home Care - Shaftesbury has 49 reviews.

Overall Experience

  • 38
  • 8
  • 2
  • 1
  • 0

Date Published

49
2
4
17
32

Review from Olive C (Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 18 months, we have had several different carers come to see us to help us mainly with cleaning as I have various things wrong with me. They have all been very reliable and caring, but also very dedicated. Some have visited us regularly and have become more like friends or family. It is
a pleasure to see them. We have only to ask and they wish to do whatever we need. We would be lost without Bramley Home Care.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your lovely kind words, we strive to make our clients feel like part of the Bramley family. We look forward to assisting you in the future.


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Review from Julia P (Wife of Client) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the service of Bramley Home Care for almost three years and in that time have consistently found the staff to be excellent in the care of my husband. Those in the office are also willing to help whenever possible if unforeseen circumstances cause me to need to alter visit times or
add additional days on occasions.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your lovely kind words, it means so much to the carers to be appreciated. We hope to continue working with you to meet your needs and those of your husband.


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Review from Pam B (Wife of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first use of care at home, so no one to compare them with, but I would recommend them to others.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words. We look forward to continuing to provide you with the quality service you have become accustomed to.


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Review from Stephanie C (Daughter-in-law of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoys his visits and chats with the carers. They are always polite, patient, on time and efficient. The office is always willing to accommodate our requests and make amendments when necessary. Highly recommended.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words, I am pleased that you would recommend us. We look forward to continuing to support your father-in-law to stay at home.


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Review from Lynn W (Sister-in-law of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised. The carers go above and beyond and truly care. Could not manage without Bramley Home Care. Would highly recommend them. Have used previous companies and they are not a touch on Bramley Home Care.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for your kind words. We value all of our customers and appreciate these lovely moments of feedback. We are glad you have had such a positive experience with us and look forward to continuing to support your family.


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Review from Tim C (Son of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good support and service in the short time we have been associated with Bramley. This review might move into 5 stars in perhaps six months with more experience to reflect upon! Very good feedback from the head office in terms of any issues spotted during care for Mum. The billing process is simple.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

We are pleased that you have had such a positive experience in the time you have been with us, and we will endeavour to make sure it remains that way. Our clients are our priority, and we will continue to give feedback whenever it is required.


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Review from N S (Client) assisted by family/friend published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by carers for many years. I have a mental and physical illness, schizophrenia, Epilepsy, panic disorder and spondylitis. The people that care for me have never let me down.
I have very bad days, they understand and support me, always kind and understanding. I have a time sheet
every week so I know what time they will visit me. If they will be late they phone my cousin who lives next door. I have been ill since I was 29 and I am now 71. I could never manage without them. I would give them five stars.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you both for your kind and heartfelt comments. It has been our pleasure to care for you during this time, going forward I hope you continue to receive the same level of service you have come to expect from us, we will be honoured to support you for as long as we are able. We always strive to provide our clients with the high-quality care, kindness and compassion that they deserve. I will pass your lovely comments on to the carers, they will be truly appreciated.


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Review from Clementina B (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am extremely grateful for the help from the jolly, smiling carers, in weekday evenings and early afternoons at the weekends. As frontline staff have onerous tasks, coping with all manner of situations, I hope they get rewarded accordingly. Timing is a bit erratic from day to day. I hope this will
settle down and that there won't be such long distances from place to place.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you for leaving us a review, feedback from our clients is very important to us, it allows us to make changes to better meet our clients' needs. Living and working in a rural area means that there are often delays in reaching clients, we also ensure that our clients with the highest needs are prioritised. I am sorry you feel that despite your comments the service is not as satisfactory for you as you would like, I am happy to discuss this with you.


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Review from Brenda H (Client) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care from Bramley Home Care has been very good. The girls are always helpful and polite and do what I need. The office staff are always very helpful.

Reply from Caroline Martin, Manager at Bramley Home Care - Shaftesbury

Thank you Brenda for the lovely review. It is a pleasure to provide you with the care that you need and we truly value your custom. At Bramley Home Care, we always strive to provide top-quality care, tailored to meet your own individual needs and this is reflected in the cost. Once again I thank you for your custom and we will pass your kind words on to the carers.


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Review from A M (Wife of Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All concerned were caring and efficient providing a high level of service.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for your review. I am very pleased to receive this complimentary review which reinforces our aim to provide a very high standard of care.


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Review from Megan B (Granddaughter of Client) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There have been issues with numerous things involving an occasion that a carer failed to identify the basic need of my grandma. My mum has always been on hand to communicate issues with some of the care staff to the managers. Most of the carers are very capable and kind, however, some carers are in
serious need of extra training. Don't expect any sympathy or customer service from Bramley managers or the accounts department once their services are no longer needed.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for your review. I take all feedback seriously and I am very sorry you feel this way. Please accept my sincere condolences for the death of your Grandma. I did send flowers to your Mum at the time and spoke with her to express my sympathy. I realise this must be a very distressing time for you , especially when trying to manage your Grandmas affairs. Thank you for your comments regarding most of the carers, and I will ensure I identify any training needed. I have seen the email from Accounts, and I believe they were genuinely trying to help you understand how Local Authority contributions are calculated. I am sorry if this appeared to lack the service you were expecting, it was certainly not intentional. Again I can only apologise for any upset caused. I would more than happy to discuss this with you privately should you so wish.


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Review from Jennifer F (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers from Bramley Home Care are very efficient and diligent. They care for our Mum every morning and are always cheerful and personable.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for your review. We are very pleased that you rate our staff and their care so highly. We work very hard to maintain high standards and staff will appreciate your comments. The management would welcome any feedback to improve your experience with Bramley Homecare


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Review from Lynn S (Wife of Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you to all the marvellous carers from Bramley Home Care who made my husband's last few weeks more comfortable. We were very apprehensive about receiving carers in our home, but our doubts were unfounded. Every carer was understanding, thoughtful, friendly, attentive
to his needs and focused on helping us as much as they could. They were punctual and positive in their approach to his care. They were all individuals, with their own approach to care, but so well trained and patient-focused.
We are still finding it hard to come to terms with losing such a wonderful man, but we will always be indebted to your wonderful team for making such a difficult time more bearable.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you so much for such a lovely review. Our carers work hard to ensure they provide care of the highest standard, and it is gratifying to know their efforts are appreciated.


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Review from Carolyn S (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't need to write anything as it's all ok.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for such a positive review. At Bramley Homecare we pride ourselves in maintaining high standards with quality carers.


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Review from Anna S (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bramley Home Care provided a care service over three weeks to my Mother, visiting four times per day. Without exception, the carers provided an exemplary level of care and compassion, professionalism and good humour. Our final weeks with our Mother were made happy, calm and certainly easier thanks to
the outstanding level of support provided by the team. All the carers were all heroes. Truly professional and selfless in every respect. We thank you too for your extended support to all the family. We cannot thank the carers enough, alongside all the team behind them, for such brilliant care. We are indebted to you and your warmth and kindness will remain with us.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

I am very pleased to read this review and have passed it on to our wonderful carers. The Bramley Homecare team are dedicated professional carers who are passionate about providing person-centred, good quality care. We appreciate the fact that you have taken the time to write this review, which will give the carers a boost, in these difficult times.


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Review from A G (Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care staff are very helpful especially when I first came out of hospital. Now I'm doing more for myself so need less help. The staff are always cheerful.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for your review. Both you and our Company have been having difficulty with ongoing Covid funding issues which have caused us all frustration. I feel this has been reflected in your review and we continue to work together to resolve this. I very pleased, however, to see that you consider the care you receive from our staff to be "Good" and that they treat you with Dignity. Bramley Homecare continues to do its best to provide high-quality staff delivering a very good standard of person-centred care.


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Review from B P (Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers nearly always arrived promptly and were always cheerful and tactful in their duties. The most regular carers were skilled in dealing with my husband when he was being stubborn and persuading him to be more sensible. They were good at using their time efficiently and when there were problems
and timetables needed to be adjusted the office were always competent.

Reply from Mary Blundy, Registered Manager at Bramley Home Care - Shaftesbury

Thank you for your positive response. Your comments will be passed on to the carers and office staff and I am sure they will be very much appreciated. We work hard to maintain our high standards, and to provide consistently good quality care to our clients.


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Review from D M (Husband of Client) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bramley Home Care was recommended after my wife had a stay in a residential care home in our village. We found the ladies who came six days a week to shower, dress and administer to her needs were caring and respectful at all times. At first, we were under a different office who were excellent at their
job. We then moved to Child Okeford which came under Shaftesbury. The Bramley Care ladies come for six days a week and are equally caring and efficient. Our only comment is the irregular timing of the arrival times which clash with my wife's visit to a day centre on Monday and Fridays but this is being looked at.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you for your review and kind words regarding both our offices. I have checked your schedule and I can see that you now have visits earlier on the days your wife goes to the day centre. We always try to accommodate clients with the times they prefer and have managed to adjust our schedules to suit you.


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Review from Rex S (Client) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Bramley Home carers work in a professional way with a pleasant, kind, caring attitude. They are punctual, reliable and adaptable, always prepared to go the extra mile.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you for your kind words which I will pass on to the carers. We work hard to maintain our high standards and really appreciate it when they are recognized.


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Review from Jackie U (Daughter of Client) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly to Mum and look after her well. They update management who then update me on any incidents that happen.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you for your positive review. Good communication is very important to us to ensure the best possible care for our clients and I am very pleased to see that this is working well.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Bramley Home Care - Shaftesbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Bramley Home Care - Shaftesbury is calculated as follows: ( (84 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bramley Home Care - Shaftesbury is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Rob

Rob Blackman MA MBA

Job Title: Home Care Manager

Joined: 2023

I live in Tisbury with my wife Annette and dog Bailey.
I'm very experienced in care so please do contact me if you need any advice.
We'd be happy to help.


Juliet

Juliet Booth

Job Title: Assistant Manager

Joined: 2022

My name is Juliet I live in Gillingham with my dog Rosie. I enjoy taking part in a local amateur dramatics group and going for walks with my dog.


I joined Bramley in February 2022, I have been working in care for 26 years. I have worked hard and achieved my NVQ Level 3 and Level 4 Diploma in health and social care qualifications. I have worked as a Care Coordinator for 3 previous agencies and enjoy the challenges that this role gives me.


I have a passion for working in care and love how even the small things can make an enormous difference in people's lives. It's such a satisfying feeling knowing how much people benefit from the service we provide.


Sarah

Sarah Rustici

Job Title: Care Administrator

Joined: 2020

My name is Sarah I live in Shaftesbury with my Partner and our daughter. I enjoy taking part in a musical theatre production group, I have taken part in productions such as Starlight Express, Hairspray and Guys and Dolls. I also enjoy spending time with family and friends.


Prior to working with Bramley I worked with children that had physical and mental health needs, this was a very challenging environment but one I thoroughly enjoyed and relished the interaction with children.


As part of my role, I get to go out and meet our clients first hand and am often the first person from Bramley that they meet. It is great being a part of the Bramley team and knowing that the service we provide makes such a difference to people.


Karen

Karen Mayall

Job Title: Office Assistant

Joined: 2023

My name is Karen, I live with my three children and their pet cats in Shaftesbury. I spend my weekends watching football matches with my Partner. I love going to Turkey for my holidays and try and go twice a year. I love adding to my extensive collection of Nike trainers.


Before working with Bramley I worked at a Day Centre for older people. Before that, I worked locally in the hospitality industry.


In my role I get to be the first point of contact for our clients, I will support and assist them with their enquiry and make sure they speak to the right person to help them.


Stephanie

Stephanie Carter

Job Title: Book Keeper

Joined: 2013

My name is Stephanie, I live in Shaftesbury with my husband and my dog Bandit. I enjoy spending time with family and socialising with friends. I enjoy cycling and going for country walks.


I have spent many years working in finance and previously worked for NatWest Bank. I have also worked for numerous small businesses managing their finances. I joined Bramley in 2013 just after they started and have been here ever since. Over the years I have picked up lots of information about care, and I enjoy assisting clients with their enquiries.


Working in care has opened my eyes to the number of vulnerable people on our doorstep, I love working as part of a team, that allows our clients to continue to live at home independently.


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