Bramley Home Care - Shaftesbury

Unit 24B, Wincombe Business Park, Shaftesbury SP7 9QJ
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9.8 49 Reviews
  • Bramley Home Care - Shaftesbury, Shaftesbury
Bramley Home Care is an established and independent home care provider with many years of experience in providing reliable, excellent quality and professional care in North Dorset, South Wiltshire and South East Somerset.

Their made-to-measure care packages enable older people to remain living in the comfort of their own homes.

At Bramley Home Care, they tailor each care package to the individual and their environment.

Their team of professional care staff are committed to providing quality, person-centred care and receive regular training at a dedicated training centre in Shaftesbury, to ensure they deliver a consistent and excellent level of service.

Bramley Home Care supports and promotes independence through its services, while maintaining dignity, privacy and respect.

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Care Provided by Bramley Home Care - Shaftesbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bramley Home Care Ltd
  • Person in charge
  • Rob Blackman (Manager)

Funding & Fees Guide for Bramley Home Care - Shaftesbury

  • Prices

  • Our package can include 10, 20, 30, 45 and 60 minute sessions, up to four times daily.


    We can adapt to our customer’s requirements to suit their needs.


    WE DO NOT:


    -   Charge more for evenings


    WE DO:


    -   Charge a one off set up fee of £55- and one-weeks deposit.
    - Charge mileage when taking customers to appointments / outings / shopping at a rate of 53p per mile.
    -   Charge 53p per mile, mileage fee for visits
    -   We do charge enhanced rates on public bank holidays.

  • We are an independent home care agency offering a complete made to measure solution to enable people with any type of disabilities or difficulties to remain living in their own homes. Bramley Home Care offers a variety of services in order to look after the home as well as the people who live there.


    Services comprise but aren’t limited to:
    •   Personal care
    •   Assistance with medication
    •   Preparing food and beverages
    •   Light domestic duties
    •   Help with shopping
    •   Travel to/from appointments
    •   Pop-in service
    •   Outings to favourite places or visits to family
    •   Befriending service


    We believe in a person-centred approach without the hidden charges, so we can respond and evolve a package of services to suit your needs, your life and your choices

Bramley Home Care - Shaftesbury Reviews (49)

Total of 49, showing 41-49
9.8

Bramley Home Care - Shaftesbury has a Review Score of 9.8 (9.838) out of 10, based on 17 reviews in the last 2 years. Over all time Bramley Home Care - Shaftesbury has 49 reviews.

Overall Experience

  • 38
  • 8
  • 2
  • 1
  • 0

Date Published

49
2
4
17
32

Review from L T (Wife of Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the Bramley Home Care manageress and her team efficient. Nothing too much. My husband was very ill but they were always on time and greeted us with a smile, which meant a lot. The support they gave us at a very sad time. Thank you for your staff. It made a difference at end of life.

Staff

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Management

Treated with Dignity

Value for Money

Review from V O (Granddaughter of Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that my grandad received was really great. Each carer treated grandad with respect and dignity. Nothing was too much trouble. Seeing different carers gave my grandad the chance to still speak about different things about each individual and himself.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you very much for your very positive review. Our carers will appreciate your comments greatly.


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Review from G T (Nephew of Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been supported n her home by Bramley Home Care for over three years. She was treated with kindness and dignity. We have been impressed with their person-centred approach and wouldn't hesitate to recommend them to others.

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Review from S T (Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Twice now I have had to cancel my weekly visit with the office as I have had to travel to hospital for tests on my heart. I gave a week's notice but I have found that I had a notice to say that I had not cancelled these appointments. It was not the carers' fault, but somehow my phone calls had not been
noted. I was very upset.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you for making time to give us valued feedback. Having chatted with you about your comments, we both agreed that there had been a miscommunication. We are very sorry for the distress this caused you. You said you were very keen to keep our visits and in particular the carer that regularly sees you. We will endeavour to continue providing the good service to which you are accustomed.


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Review from S T (Client) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel the client needs to have a 10 minute gratis on the first visit from a carer as it always takes up time explaining what to do and where things are kept. That said, once familiar, the care is efficient and of a high standard. Memory is good and detailed. Kindly, friendly, respectful. I am always
in admiration.

Reply from Mary Blundy at Bramley Home Care - Shaftesbury

Thank you for taking the time to complete a review, and for your kind words. We value your comments and feedback which we will take on board. New carers shadow more experienced staff and also have the opportunity to read care plans before visiting clients. However, we will try to offer more shadowing, as well as encouraging new carers to read care plans more thoroughly before making their first visits. It is important to us that we provide a very high standard of care and any suggestions to improve even further are greatly appreciated.


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Review from Margaret R (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find your care package extremely good and I find the 4 hours I spent with a member of your staff relaxing, sometimes funny, which makes my day. Thank you.

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Review from I Z (Partner of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bramely staff are reliable, efficient and pleasant in their care of the client. I am most grateful for their professional and kind care.

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Review from A K (Daughter of Client) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased with the standard of care my father receives with Bramley. The empathy, humour and kindness is outstanding.

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Review from J D (Daughter of Client) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the service to be both helpful and caring. Mum enjoys the added stimulation of seeing the other ladies to chat with. The carers also enable myself and my sister to have a little more free time. Communication between ourselves and the carers is excellent and we feel that mum is treated
with dignity and respect at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Bramley Home Care - Shaftesbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Bramley Home Care - Shaftesbury is calculated as follows: ( (84 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 99 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bramley Home Care - Shaftesbury is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Rob

Rob Blackman MA MBA

Job Title: Home Care Manager

Joined: 2023

I live in Tisbury with my wife Annette and dog Bailey.
I'm very experienced in care so please do contact me if you need any advice.
We'd be happy to help.


Juliet

Juliet Booth

Job Title: Assistant Manager

Joined: 2022

My name is Juliet I live in Gillingham with my dog Rosie. I enjoy taking part in a local amateur dramatics group and going for walks with my dog.


I joined Bramley in February 2022, I have been working in care for 26 years. I have worked hard and achieved my NVQ Level 3 and Level 4 Diploma in health and social care qualifications. I have worked as a Care Coordinator for 3 previous agencies and enjoy the challenges that this role gives me.


I have a passion for working in care and love how even the small things can make an enormous difference in people's lives. It's such a satisfying feeling knowing how much people benefit from the service we provide.


Sarah

Sarah Rustici

Job Title: Care Administrator

Joined: 2020

My name is Sarah I live in Shaftesbury with my Partner and our daughter. I enjoy taking part in a musical theatre production group, I have taken part in productions such as Starlight Express, Hairspray and Guys and Dolls. I also enjoy spending time with family and friends.


Prior to working with Bramley I worked with children that had physical and mental health needs, this was a very challenging environment but one I thoroughly enjoyed and relished the interaction with children.


As part of my role, I get to go out and meet our clients first hand and am often the first person from Bramley that they meet. It is great being a part of the Bramley team and knowing that the service we provide makes such a difference to people.


Karen

Karen Mayall

Job Title: Office Assistant

Joined: 2023

My name is Karen, I live with my three children and their pet cats in Shaftesbury. I spend my weekends watching football matches with my Partner. I love going to Turkey for my holidays and try and go twice a year. I love adding to my extensive collection of Nike trainers.


Before working with Bramley I worked at a Day Centre for older people. Before that, I worked locally in the hospitality industry.


In my role I get to be the first point of contact for our clients, I will support and assist them with their enquiry and make sure they speak to the right person to help them.


Stephanie

Stephanie Carter

Job Title: Book Keeper

Joined: 2013

My name is Stephanie, I live in Shaftesbury with my husband and my dog Bandit. I enjoy spending time with family and socialising with friends. I enjoy cycling and going for country walks.


I have spent many years working in finance and previously worked for NatWest Bank. I have also worked for numerous small businesses managing their finances. I joined Bramley in 2013 just after they started and have been here ever since. Over the years I have picked up lots of information about care, and I enjoy assisting clients with their enquiries.


Working in care has opened my eyes to the number of vulnerable people on our doorstep, I love working as part of a team, that allows our clients to continue to live at home independently.


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