Care Cover 24/7

Maple House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton WV7 3AU
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9.3 12 Reviews
  • Care Cover 24/7, Wolverhampton
Care Cover 24/7 is a reputable home care agency operating in Shropshire, West Midlands, East Midlands and surrounding areas. Care Cover 24/7 Ltd is CQC registered to provide both personal care and Treatment of deases, disorder and injury (TDDI). Care Cover 24/7 has had 3 CQC inspections which were rated good in all five key areas of enquiry. The team provides high quality Living In and domiciliary care support to clients in the comfort of their own homes.

Care Cover 24/7 provides two types of care services:- domiciliary care or live in care as per individual requirements. They support a wide range of clients regardless of the complexity of care needs. Care Cover 24/7 supports clients with needs including dementia care, post hospital care, learning and physical disabilities, mobility issues or house bound. Staff at Care Cover 24/7 are vetted through rigorous checks which include DBS checks and provision of two employment references. Carers are trained to ensure they provide the highest quality care to clients whilst enabling them to maintain control of their care and independence.

Care Cover 24/7 offers flexible care packages from an hour a day, block booked sit ins. 24hour care and living in care.

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Care Provided by Care Cover 24/7

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Cover 24/7 Ltd
  • Person in charge
  • Lizzy Walters (Manager)

Funding & Fees Guide for Care Cover 24/7

  • Prices

  • Care assesments will inform hourly rates - do contact us to discuss your individual needs.

  • Fees will be discussed at assessment and will be dependent on needs.


    Care assesments will inform hourly rates - do contact us to discuss your individual needs.

Care Cover 24/7 Reviews (12)

9.3

Care Cover 24/7 has a Review Score of 9.3 (9.250) out of 10, based on 7 reviews in the last 2 years. Over all time Care Cover 24/7 has 12 reviews.

Overall Experience

  • 8
  • 3
  • 1
  • 0
  • 0

Date Published

12
3
7
7
5

Review from Tracey J (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You have provided exceptional care for my dad in his final months, allowing him to remain in the comfort of his own home, just as he wished. Their compassionate and dedicated team went above and beyond, not only meeting his medical needs but also offering companionship, kindness, and unwavering support
to both him and The caregivers were incredibly professional yet warm, treating my dad with dignity and respect at all times. They managed his medications, assisted with daily tasks, and provided comfort, making his fin weeks/days as peaceful and fulfilling as possible.
Beyond their skilled care, the team became like family to us. They offered emotional support, checked in on us regularly, and reassured us during difficult moments. Their dedication made an immeasurable difference, giving us precious time with my dad without the constant worry of managing everything alone.
Thanks especially to 3 members of staff in particular.

Reply from Lizzy Walters, Registered Manager at Care Cover 24/7

Thank you for your kind words Tracy. We appreciate your feedback and this will be shared with the team.


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Review from Tim H (Husband of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hurrah! for Care Cover 24/7, their carers always arriving on time and always cheerful.
My wife has Alzheimer's, is bed-bound and has double incontinence. The carers usually manage to make her smile and laugh and despite her lack of conversation they always take the time to talk to her.
They understand
her changing needs and moods, never failing to look after her sensitively and notifying me of any particular issues and needs. Everything is done in a neat and tidy manner.
As a service user you have no real opportunity to compare 'caring' organisations in a practical way but I am very happy that we are looked after by Care Cover 24/7.

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Review from J E (Daughter-in-law of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have tried several care companies and Care Cover 24/7 are 10/10 for person centred care. Professionalism and training are provided to their staff. Tailoring to the service users' care plan. Communicating with families. Approachable senior staff and very professional.

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Review from M W (Son of Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Cover always listens to my parents and my requests and are happy to change the care routine based on my observations and my parents changing requirements. I am very impressed with Care Cover's ability to tailor their care to the diabetic needs of my Father and to notify me of any issues as they
happen. A good relationship has built up between Care Cover and my parents which means I can relax and trust Care Cover to handle any situation.

Reply from Lizzy Walters, Owner/Manager at Care Cover 24/7

Thank you for your kind words. These have been shared with our care team.


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Review from R M (Husband of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say that the carers who visit twice a day at 10 AM to:
Get my wife washed or showered and dressed into day clothes.
To return at 6:30 PM - 7 PM to get her into night clothes.
Have been very helpful, respectful, cheerful, and amendable to any toileting needs during their visits. The company
Care Cover 24/7 is always available to deal with any care plan alterations I request if we are going out.
I cannot fault the way the carers make my life easier and more bearable. I am the main carer for the rest of the day and night.

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Review from C R (Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received excellent help and support from the staff of my care company. The care staff always ask if there is anything else get can do to help me when they leave.

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Review from L H (Husband of Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Two carers 4x a day.
Morning: most useful and most essential.
Lunch: Bed making, exercise, patient conversation.
Late afternoon: Toilet transfer if needed, patient conversation.
Evening: Same as late afternoon.
Most toilet transfers are done by me because the timing of carer visits seldom meets
the client's needs.
Overall useful but quite limited in meeting real client needs.

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Review from J C (Daughter of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carers are efficient, professional, warm and caring people.
As well as looking after her physical needs, they chat with her and get to know her and she has lovely relationships with them.
I am reassured that she is being looked after by professionals, and we all work well together to keep
her healthy, safe and happy. We are very lucky.

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Review from H K (Daughter of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Courteous, polite and extremely caring.
Empathetic and thoughtful.
Aware of giving the client the ability to make their own decisions in relation to their daily care and requirements, but knowing when to cajole the client towards best practice and nutrition.

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Review from J M (Client) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent service provider who seems to employ caring staff. Always happy to help and can be relied upon to turn up every day.

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Review from Cynthia S (Wife of Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind and thoughtful. Just as important, they are friendly.

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Review from Heather B (Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find them so good and care taking and friendly.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Care Cover 24/7 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Care Cover 24/7 is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 40 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Cover 24/7 is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Cover 24/7

What Type of Services does Care Cover 24/7 offer?

Care Cover 24/7 offers Home Care.

How many Carers does Care Cover 24/7 employ?

Care Cover 24/7 employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Cover 24/7 to verify any information. View our terms and conditions. Care Cover 24/7 has an Enhanced Service – more info.