Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough)

Pluto House, 6 Vale Avenue, Tunbridge Wells TN1 1DJ
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10 30 Reviews
  • Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough), Tunbridge Wells
Braeburn Care provide a wide range of care at home services, offering a complete support service that is tailored to individual needs, covering areas across Kent and East Sussex (including Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough), offering individuals a real alternative to residential care.

In line with CQC legislation and guidelines, Braeburn Care are committed to supporting independence and personal freedom by providing the high quality care individuals may require to remain safely at home, and by providing service with compassion, the agency give the confidence to family and loved ones that their customers are receiving the highest standard of care.

Whether their customers require either short-term or longer term personal care, companionship, overnight, daily or weekly visits, emergency or respite care or 24 hour live-in care, Braeburn Care can provide a complete care solution to meet their individual needs.

Choosing between care at home and care in a residential setting can be a difficult decision for both individuals, their family and loved ones. Braeburn Care are here to help. They offer compassionate and competitive services with transparent prices and terms & conditions. Their team can offer advice, guiding individuals through the decision-making steps and further information on the care at home services they offer - helping people to make the decision that is right for them.

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Care Provided by Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Braeburn Care Ltd
  • Person in charge
  • Katy Salliss (Registered Care Manager)

Funding & Fees Guide for Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough)

  • Prices

  • fees start from £30 per hour.

  • Our fees are broken down by weekday, weekend and bank holiday variations and range from 30 minutes up to 24 hour Live-in Care. Please contact our office team for further details and the full breakdown of all our service delivery fees.

Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) Reviews (30)

Total of 30, showing 21-30
10

Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) has a Review Score of 10 (9.967) out of 10, based on 11 reviews in the last 2 years. Over all time Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) has 30 reviews.

Overall Experience

  • 24
  • 5
  • 1
  • 0
  • 0

Date Published

30
10
11
11
19

Review from Elizabeth R (Client) assisted by family/friend published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff and their caring for me.

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Management

Treated with Dignity

Value for Money

Review from Patricia M (Client) assisted by family/friend published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a positive note, the Carers are brilliant. They are very hands-on, friendly and deliver a very professional level of care. The management could do with planning their rotas, looking after their Carers better and work on their processes for communicating changes in the organisation. They also need
to prepare their new Carers better with more shadowing of care visits.

Reply from Harriet Smith at Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough)

Following this recent review from the husband of our customer, we have made contact to thank them for their feedback and also to discuss the issues raised. We have implemented a more effective form of communication between us and them, to ensure all changes are liaised and accepted. Mr. Miller himself has said since he made the review, all matters had already been resolved and is extremely happy with the level of services from Braeburn Care. Management have worked closely with Mr. Miller to provide preferred daily visit times and preferred daily carers for continuity for his wife, Mrs. Miller. Mr. Miller has expressed he wishes to submit a new review to reflect the services in which they now receive, which we have told him he is more than welcome to do so.


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Review from James J (Husband of Client) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days but the improvement in my wife's appearance is considerable. Hope it continues.

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Treated with Dignity

Value for Money

Review from S L (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Find most of the staff friendly and helpful.

Reply from Harriet Smith, MD at Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough)

Following a phone call to our client's daughter, we are sorry to hear that our client is feeling the way she is about the implementation of our new system and in turn reviewed our services on this basis, this is by far our intentions nor anything we would ever want to hear or cause. The aim and reasoning for implementing our new system is to ensure all required information for the delivery of our care services is shared and available in real time, and thereby improving the effectiveness and quality of care provided to our customers and the working roles of all of our team. We are delighted to hear that our client is very happy with her care workers and the care she is receiving and hope in time she sees the real benefits of our new systems and her views are in turn improved.


Thank you


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Treated with Dignity

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Review from Jill M (Client) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given is reliable, efficient and sensitive.

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Treated with Dignity

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Review from G D (Client) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found them polite and would do anything requested of them.

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Treated with Dignity

Value for Money

Review from H S (Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Braeburn support me every evening. They are so kind and caring. They make me feel at ease. They treat me with dignity and never make me feel stupid.
They are amazing in everything they do.

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Treated with Dignity

Value for Money

Review from Kevin B (Client) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company, with staff pleasant and helpful. It has been a pleasure to be involved with them and the help and care they have shown me., Thye are regular, punctual and always have a smile. Would recommend them to anybody.

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Treated with Dignity

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Review from J B (Client) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the service I have received from Braeburn Care.
The level of care and personal attention could not be greater. I am never made to feel inadequate and I am encouraged to be positive in the things I am able to do for myself.
Braeburn staff have helped me build my confidence
towards greater physical activity and their interpersonal skills are especially important to me, as I feel I can out my trust in the staff, which gives both myself and my family total peace of mind.

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Management

Treated with Dignity

Value for Money

Review from J C (Husband of Client) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Braeburn Care very good. They support my wife really well.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) is calculated as follows: ( (58 Excellents x 5) + (2 Goods x 4) ) ÷ 60 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Harriet

Harriet Smith

Job Title: CEO & Nominated Individual

Harriet is Chief Executive Officer of both Braeburn Care, providing care at home services across Kent and East Sussex, and of the Sammons Recruitment Group, a multi-site business, providing recruitment solutions to a diverse range of clients across the UK.

Harriet possesses;


- Expertise in operational leadership, strategic development, M&A, hiring, IT, branding & marketing


- Extensive experience in customer-facing, service-based businesses, both hands-on & Strategic


- Strong entrepreneurial skills – having led both multiple start-ups and longer-established businesses


- Goldman Sachs 10,000 Small Businesses UK alumnus – successfully completed Cohort19, which provided a broad spectrum of business and management training for entrepreneurial leaders, covering a range of topics from Strategy and Finance to Marketing and HR


Katy

Katy Salliiss

Job Title: Registered Care Manager

Katy Salliss is our Registered Care Manager of Braeburn Care, providing care at home services across Kent and East Sussex, having worked within the Health and Social Care industry for over ten years, with extensive experience in building businesses from scratch and providing outstanding service to a variety of individuals to remain living safely at home.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) to verify any information. View our terms and conditions. Braeburn Care (Tunbridge Wells, Tonbridge, Sevenoaks & Crowborough) has an Enhanced Service – more info.