Divine Health Services Ltd

Unit 39, Basepoint Business Centre, Isidore Road, Bromsgrove B60 3ET
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9.7 14 Reviews
  • Divine Health Services Ltd, Bromsgrove
Divine Health Services is a nursing and domiciliary care agency that strives to deliver a professional, high quality service to all its clients by providing skilled and reliable healthcare staff to hospitals, nursing/residential homes, home care and live-in care clients.

They provide a range of healthcare professionals to settings throughout the UK, including RGNs, RMNs, specialist nurses, fully compliant healthcare workers and allied health professionals. This can be on a temporary, contract or permanent placement.

Divine Health Services offers a range of home care services, such as live-in care, social companionship, daily care, respite care, home from hospital care and palliative nursing care. They can also provide home care for people living with complex health conditions, disabilities and dementia.

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Care Provided by Divine Health Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Divine Health Services Ltd
  • Person in charge
  • Sylvester Mandisodza (Director/Manager)

Funding & Fees Guide for Divine Health Services Ltd

  • Prices

  • I hour from £24.00 - £29.50
    3/4 Hour from £19.50 - £23.50
    1/2 Hour from £16.50 - £18.50
    Waking Nights from £22.50 per hour

  • Price range is dependent on care needs.

Divine Health Services Ltd Reviews (14)

9.7

Divine Health Services Ltd has a Review Score of 9.7 (9.733) out of 10, based on 8 reviews in the last 2 years. Over all time Divine Health Services Ltd has 14 reviews.

Overall Experience

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Review from K G (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine care have been taking excellent care of my mom for over 3 years now. The care she has received from your carers has been above and beyond what I could possibly imagine. She looks forward to the daily visits and interacting with all the carers. They have learnt about her life and she enjoys listening
to them telling her about their lives. Nothing is too much for them to do and we as a family can not thank you enough for the excellent job that you do, please keep up the great work.

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Review from Tina S (Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a new client to this company, after having a previous care company in situ, all these girls are lovely, respectful and polite.
I like to chat away and the girls have no issue with this.
They do not rush me and take their time to help me with my needs.
They are professional and kind and pleasant.
I
like all the girls that come into my home.

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Review from M C (Wife of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciated the very good care my husband was given and valuable advice they gave me about his care in the last months of his life.
All staff were always thoughtful, polite, considerate and tidy.

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Review from Sue G (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine provided 4 visits a day to my mom over the last 18 months until she passed away in January this year. To say every last one of the carers who visited my mom at home was an angel would be an understatement. Mom was housebound and then towards the end, bed-bound, and not one of the carers or office
staff could have done more to help. There were times when they went above and beyond. Mom also loved everybody who visited and you could tell they all loved her too. The whole family will be eternally grateful for their support. I would have no hesitation in recommending Divine whatsoever. Thank you all so much.

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Review from Jennifer M (Wife of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We believe that we really struck lucky having Divine Health Care for my husband who is bedridden and has dementia. All the carers who attend to him are very professional, safety conscious, kind, gentle and friendly. They are also very courteous and respectful towards me and keep me fully informed of
anything they think I need to know. They are always on time and have never, ever let me down. My husband has been a client of Divine since the end of July 2022 and we are very, very pleased with their service. They carry out regular checks with me to make sure there are no problems and that everything is all that it should be. All the carers seem to be very well trained and I believe they have regular ongoing training. I would definitely recommend Divine without any hesitation.

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Review from L S (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and efficient. The same carers visited all day which made continuity good.
A friendly and caring attitude was shown by all the staff that visited.
Carers could not give medication or order incontinence supplies which is a shame but not their fault.

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Review from K B (Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company’s care was superb. Due to my mother’s rapid decline in health, we needed someone to stay overnight they managed to get someone the same day we phoned. I must give a special mention to our carer who was outstanding in her care, knowledge and friendliness. She taught us so much about caring
for my mum in one night! We are very grateful.

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Review from L G (Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine Health Services is a fantastic care company, the number one of all care agencies in the world. The office is always available to answer any questions and help with any problems day and night, reliable. They think about the clients the carers take their time to assist with everything and they
do a fantastic job. I wish I come to this company a long time ago, they make you feel much better if you're feeling down. The carers are always happy, they talk to everyone in the home not just the clients. If there are any problems they are fast to get it sorted straight away highly recommended.

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Review from R G (Client) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company took on my care knowing they could not provide carers suitable for my needs and that have no training whatsoever for my life-threatening complex medical conditions. They send exceptionally poor carers who can't even do some of the most basic things such as cooking, let alone care for me
safely. I have 3 lovely ladies who are really nice people - however, the company continues to send staff that I do not like to have in my home and around me. I have repeatedly asked for them to give notice so I can move forward with a specialised complex care agency, however, they appear to be more interested in the money they are making from my full-time care than my health risks and my life. If you have three carers, in particular, to work with they are lovely ladies of mixed ages of 19-41 and all have a lovely sense of humour and you will be very lucky indeed. I have to say none of the other cares sent within the last 10 months so I want back near me - paid for doing nothing is wrong in every way.

Reply from Sylvester Mandisodza, Manager at Divine Health Services Ltd

We took on this package of care as requested by CHC for domiciliary care and personal care support. At the onset of picking up the package, CHC confirmed that we as a company were only to support the client with personal care as the client was assessed by CHC for personal needs only. We have tried to introduce new carers into her team as her current carers have and will be taking annual leave and some had to be off due to sickness. It has proved very difficult to do as the client will not accept any new carers to support her needs. Our carers are fully trained to support her with her current care needs. Her concerns have been forwarded to the relevant senior complex care needs team in CHC, together with her medical team for review and we are waiting for the outcome of those meetings.


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Review from Jane B (Mother of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that cared for my daughter, who was only young, were wonderful. They were careful, friendly, caring and a total delight to have in the house. They cared for her as if she was one of their own and I thank them with all my heart. They were excellent.

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Review from J T (Daughter of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency was fantastic for my mum's end of life care. They gave her the dignity and respect she needed. They were so gentle with her and always let her know what they were going to do before they did it. They talked directly to her by name instead of to us, that was really important to my mum. They
were all respectful of the property and had very good hygiene. They were very gracious and reassuring in the changes that were happening. I felt my mum had quality care from this agency which allowed her to be at home and it really made a difference to my dad.

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Review from Lynette G (Daughter of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have treated my mother very well. They are all very friendly, my mother enjoys their visits. They are good at their job and do the utmost to leave her as comfortable as possible. They also flag up any problems that need the district nurse. It has taken a lot of the pressure caring for my
mother off my sister and I. Excellent.

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Review from Keith W (Client) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole service has been friendly and excellent, always treating me with dignity and respect.

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Review from K S (Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault. Always happy.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Divine Health Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Divine Health Services Ltd is calculated as follows: ( (42 Excellents x 5) + (3 Goods x 4) ) ÷ 45 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Divine Health Services Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Divine Health Services Ltd

What Type of Services does Divine Health Services Ltd offer?

Divine Health Services Ltd offers Home Care.

How many Carers does Divine Health Services Ltd employ?

Divine Health Services Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Divine Health Services Ltd to verify any information. View our terms and conditions. Divine Health Services Ltd has a Platinum Service – more info.