Oswestry Reviews (1)
Oswestry has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Oswestry has 1 review.
Review from A R (Daughter of Client) published on 24 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
My mum had care from all female carers, which she preferred. They treated her with respect and dignity and were always willing to learn just how my mum liked things done!
All the
Approved management team were very supportive and accommodating, they would always provide support and flexibility when needed.
Reply from Amanda Jones, Director at Oswestry
Thank you so much, it's good to hear about all the good Approved Care and Support are doing to support people wanting to stay in their own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Oswestry is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Oswestry is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Oswestry is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
