All fees related to the care and support provided by Bluebird Care Walsall are discussed in detail during an assessment. This is solely so that we can completely establish and understand the level of care and support required, allowing us to provide all of our customers and their representatives with the most accurate information.
A fee guide will be sent to potential customers.
Bluebird Care Walsall has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care Walsall has 54 reviews.
Review from Sue W (Daughter of Client) published on 19 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you very much for your kind words, it was our absolute pleasure to care for your parents and to hear you say that our input made it possible for them to remain at home together, for us that is everything. I will be sure to share your words with the team.
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Treated with Dignity
Value for Money
Review from Joan G (Client) published on 27 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service, our team will be so happy to hear your kind words and we continue to look forward to seeing you daily.
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Value for Money
Review from Karen B (Daughter of Client) published on 6 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words, our team take huge pride in the trust you place in us to care for your loved ones and all the carers who visit Mom really look forward to their visits and spending time with her. The team will be thrilled to hear your kind words, thank you!
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Review from W R (Son of Client) published on 7 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service and for your kind words, we look forward to continuing to support you as a family.
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Value for Money
Review from H R (Grandson of Client) published on 6 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words, the team will be delighted to hear your positive feedback.
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Treated with Dignity
Value for Money
Review from J S (Grandson of Client) published on 16 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words and for taking the time to review our service. It is for the positive reasons you mentioned that we invested in the online software that we use for all our visits; it provides our customers, and all those involved with their care and, of course, our team, with the most up-to-date information in real-time.
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Review from T M (Son of Client) published on 16 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words; the team will be delighted to hear your positive feedback!
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Treated with Dignity
Value for Money
Review from I S (Grandson of Client) published on 16 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
It is great to hear such positive feedback. All our team will be delighted with your praise, and we look forward to continuing to visit you.
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Treated with Dignity
Value for Money
Review from P B (Grandson of Client) published on 3 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service and for your kind words. I speak on behalf of all our Care Assistants who visit your Grandparents daily, they all look forward to their visits and the time that they spend with them.
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Treated with Dignity
Value for Money
Review from H G (Son of Client) published on 21 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words and for taking the time to review our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Grandson of Client) published on 21 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
We appreciate your kind words. It is a pleasure visiting your Grandmother daily. Our team will be delighted to hear your positive feedback and look forward to our daily visits.
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Management
Treated with Dignity
Value for Money
Review from J B (Grandson of Client) published on 20 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for your kind words and for taking the time to review our service. The team will be delighted to hear your positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diane F (Daughter of Client) published on 15 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service and for your very kind words. It is great for all of our team to hear such positive feedback, and we would like to thank you and Dad for trusting us to care for him. You were a pleasure to speak with and liaise with throughout the time we cared for Dad, and it goes without saying that all of the care assistants that visited Dad were very fond of him.
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Review from Gavin C (Grandson of Client) published on 9 May 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service, we are delighted to hear such positive feedback! It is an absolute pleasure visiting your Grandmother, and knowing she has such a supportive family who do everything possible to ensure she has everything that she needs is fantastic.
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Value for Money
Review from T K (Son of Client) published on 29 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service, we value all feedback and are delighted to hear that you are so happy with the care and support that we provide for your dad. We look forward to continuing to support him on our daily visits.
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Review from Zoe B (Daughter of Client) published on 29 March 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to leave such a lovely review of our service and our team. Everyone will be thrilled to hear your feedback and we look forward to continuing to support Mom.
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Review from P S (Son of Client) published on 18 January 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service and for your lovely feedback. The team will be delighted to hear your positive comments.
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Care / Support
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Treated with Dignity
Value for Money
Review from V S (Husband of Client) published on 19 November 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service, all of the team will be delighted with your positive feedback. We are very pleased to hear that you would contact us again should you need any help from our wonderful team in the future.
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Value for Money
Review from Travis T (Son of Client) published on 16 November 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to review our service; we are happy to hear you are pleased with the care we provide for Dad and look forward to our daily visits.
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Treated with Dignity
Value for Money
Review from Amrit (Granddaughter of Client) published on 5 November 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Vicki Smith, Registered Manager at Bluebird Care Walsall
Thank you for taking the time to leave such a lovely review. It is an absolute pleasure visiting Grandad and we look forward to continuing to do so and supporting you as a family in the process.
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Care / Support
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Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Bluebird Care Walsall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Bluebird Care Walsall is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Walsall is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2018
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Job Title: Registered Manager
Joined: 2018
Vicki is registered with the Care Quality Commission (CQC) and has ultimate responsibility for the wellbeing of our customers and staff. She ensures that day-to-day services are efficient and in line with rigorous industry compliance standards.
Vicki is committed to taking on a visible leadership role and promoting our person-centred care ethos. She enjoys working closely with our customers and their loved ones and strives to go above and beyond in providing information, advice, and support to customers and their families.
Job Title: Customer Assessment Manager and Lead Care Co-ordinator
Joined: 2018
Chelsea has over 15 years of experience in the care sector and is a qualified Counsellor holding qualifications in end of life and bereavement counselling. Chelsea, in most cases, will be the first face that you all meet, as she is responsible for undertaking all customer assessments as well as care reviews and loves spending as much time as possible out in the field meeting our wonderful customers. Nothing is ever too much for Chelsea.
Job Title: Recruitment Lead
Joined: 2017
Anneka is our Recruitment and Training Lead who has a teaching qualification and is NVQ level 3 qualified. Anneka is in charge of all things recruitment and is responsible for growing our team of amazing Care Assistants. We have also put Anneka’s teaching qualification to good use as she is responsible for training all new and existing team members. Anneka also has the title of our in-house IT and Pass System Champion!
Job Title: Support Co-ordinator and Office Administrator
Joined: 2021
Katie, in most cases, will be the first voice you hear when you call our office. She is responsible for our office running smoothly and ensuring all documents, both Customer and Staff files are up to date. She has also recently been promoted and her responsibilities now include coordination, making changes to Staff and Customer schedules as required.
Job Title: Recruitment Assistant
Joined: 2022
Holly has joined the Bluebird Care Walsall Office Team full-time as our Recruitment Assistant. She will play a vital role in helping grow our team and recruit more fantastic Bluebirds to provide care and support for our wonderful Customers!
Job Title: Training Manager
Joined: 2022
Godwill or Will as we all call him for short is our fantastic Training Manager who has a larger-than-life personality. Will is responsible for delivering in-house face-to-face training from our very own dedicated training room at our Bluebird Care Walsall Office. He trains all of our new Bluebirds, as well as does all of the ongoing refresher training for our existing team.
Job Title: Online Marketing Manager
Joined: 2020
Kim is responsible for all of our online marketing and advertising, this includes managing our Social Media platforms and spreading the word of the fantastic job that our team of Care Assistants do on a daily basis looking after our Customers.
Job Title: Field Care Supervisor
Joined: 2021
Zoe is one of our amazing Field Care Supervisors and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.
Job Title: Field Care Supervisor
Joined: 2021
Rebecca is one of our amazing Field Care Supervisors and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.
Job Title: Bluebird Care Mentor
Joined: 2019
Barbara is one of our fantastic Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in depth training and induction programme, our new team members will shadow Barb while she is out completing Customer calls to see exactly how it should be done!
Job Title: Bluebird Care Mentor
Joined: 2021
Rebecca is one of our fantastic Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in depth training and induction programme, our new team members will shadow Rebecca while she is out completing Customer calls to see exactly how it should be done!
Job Title: Bluebird Care Mentor
Joined: 2021
Kayleigh is one of our amazing Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in-depth training and induction programme, our new team members will shadow Rebecca while she is out completing Customer calls to see exactly how it should be done!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Walsall to verify any information. View our terms and conditions. Bluebird Care Walsall has a Platinum Service – more info.
