Bluebird Care Walsall

Vicki is registered with the Care Quality Commission (CQC) and has ultimate responsibility for the wellbeing of our customers and staff. She ensures that day-to-day services are efficient and in line with rigorous industry compliance standards.

Vicki is committed to taking on a visible leadership role and promoting our person-centred care ethos. She enjoys working closely with our customers and their loved ones and strives to go above and beyond in providing information, advice, and support to customers and their families.

Chelsea has over 15 years of experience in the care sector and is a qualified Counsellor holding qualifications in end of life and bereavement counselling. Chelsea, in most cases, will be the first face that you all meet, as she is responsible for undertaking all customer assessments as well as care reviews and loves spending as much time as possible out in the field meeting our wonderful customers. Nothing is ever too much for Chelsea.

Anneka is our Recruitment and Training Lead who has a teaching qualification and is NVQ level 3 qualified. Anneka is in charge of all things recruitment and is responsible for growing our team of amazing Care Assistants. We have also put Anneka’s teaching qualification to good use as she is responsible for training all new and existing team members. Anneka also has the title of our in-house IT and Pass System Champion!

Katie, in most cases, will be the first voice you hear when you call our office. She is responsible for our office running smoothly and ensuring all documents, both Customer and Staff files are up to date. She has also recently been promoted and her responsibilities now include coordination, making changes to Staff and Customer schedules as required.

Holly has joined the Bluebird Care Walsall Office Team full-time as our Recruitment Assistant. She will play a vital role in helping grow our team and recruit more fantastic Bluebirds to provide care and support for our wonderful Customers!

Godwill or Will as we all call him for short is our fantastic Training Manager who has a larger-than-life personality. Will is responsible for delivering in-house face-to-face training from our very own dedicated training room at our Bluebird Care Walsall Office. He trains all of our new Bluebirds, as well as does all of the ongoing refresher training for our existing team.

Kim is responsible for all of our online marketing and advertising, this includes managing our Social Media platforms and spreading the word of the fantastic job that our team of Care Assistants do on a daily basis looking after our Customers.

Zoe is one of our amazing Field Care Supervisors and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.

Rebecca is one of our amazing Field Care Supervisors and is responsible for carrying out competency checks on all of our Care Assistants, as well as being responsible for having the on-call phone and dealing with any Customer or Staff emergencies. She is also responsible for reviewing the care needs of our existing customers on a regular basis to ensure the care that we provide fully meets their needs.

Barbara is one of our fantastic Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in depth training and induction programme, our new team members will shadow Barb while she is out completing Customer calls to see exactly how it should be done!

Rebecca is one of our fantastic Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in depth training and induction programme, our new team members will shadow Rebecca while she is out completing Customer calls to see exactly how it should be done!

Kayleigh is one of our amazing Mentors and has the huge responsibility of introducing all of our new Care Assistants to our wonderful Customers and also showing them the Bluebird Care way out in the field. In addition to our in-depth training and induction programme, our new team members will shadow Rebecca while she is out completing Customer calls to see exactly how it should be done!