Choices Homecare (Calderdale)

Unit 8 B Calderdale Business Park, Club Lane, Ovenden, Halifax HX2 8DB
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9.5 38 Reviews
  • Choices Homecare (Calderdale), Halifax
Choices Homecare provide person centred care and support to older and vulnerable adults in throughout West and South Yorkshire and beyond.

Part of the Optimo Care Group, whose company motto is 'Skilled Care Your Way', their compassionate and trained care and support workers support people to live in their own homes for longer and demonstrate their company values - 'to deliver a service to be proud of', supporting them to deliver the best possible quality of care that they can.

A full range of homecare services is available, they can provide support with personal care, showering and bathing, meal preparation, medication assistance, respite sitting whilst a main carer or family member goes out, assistance to go out and light domestic duties and shopping. They can also support with safety check visits whilst family are away on holiday. Staff are trained to provide support for adults who live with dementia, learning or other disabilities and much more.

Choices professionals work to outcome-focused goals and to support maximum choice, control and independence with each client they attend. Each care plan is tailored to the service user's own individual needs and if you get in touch, they will do their very best to help you.

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Care Provided by Choices Homecare (Calderdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Cook (Registered Manager)

Funding & Fees Guide for Choices Homecare (Calderdale)

  • Prices

  • Private Fees Start from £15.33 per 30 mins and from £27.17 per hour

  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide

Choices Homecare (Calderdale) Reviews (38)

Total of 38, showing 1-20
9.5

Choices Homecare (Calderdale) has a Review Score of 9.5 (9.461) out of 10, based on 10 reviews in the last 2 years. Over all time Choices Homecare (Calderdale) has 38 reviews.

Overall Experience

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Date Published

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Review from Andrew F (Son of Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the carers and the help they give my mother.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We are so pleased you are 'very happy with the care workers and the help they give your Mother' and really appreciate you've taken the time to let us know; your feedback will be passed on to the staff involved by way of a compliment and a thank you for all their hard work. Thanks again for submitting your review and for your kind comments.


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Review from Viv A (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I also find my carers very kind, considerate and respectful. They are lovely, sweet girls.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received to assist us in making future improvements. We are so pleased that you find your care workers so kind, considerate and respectful and your feedback will be passed on to the staff involved to assist with a thank you and acknowledgement of all their hard work - thanks again for your kind comments!


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Review from J W (Client) assisted by family/friend published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff I have are wonderful but the office often seems to be in some sort of chaos, messing the carers around which leads to them being a little stressed and tired on arrival. I do not blame my carers for this at all, they are fantastic at what they do for me, and I really feel for them.

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Review from I S (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Carers are very kind and helpful. We have a laugh and a chat.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us, we really appreciate all feedback received to assist us in making future improvements to our services. We are so pleased you find our carers are 'good, very kind and helpful'. Thanks again for your kind comments.


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Review from Robert H (Client) assisted by family/friend published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my wife's knee replacement, I needed assistance with my care. Local care services were excellent. Each and every member of staff was helpful, cheerful and nothing was too much trouble. Highly recommend.

Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)

Thank you for your review, we appreciate all reviews and learn from all information given to us, your praise will be passed on to the carers. Thank you.


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Review from T G (Husband of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are mainly good. One exception at present!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received as it supports us with future improvements. We are pleased that you find our staff 'mainly good' but please do get in touch with our local office on your usual contact number if ever there is anything that you'd like to discuss or don't feel happy about and we will do our very best to help you and rectify any problems. Thanks again for the feedback received.


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Review from Jean R (Wife of Client) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are great, always friendly and caring. My only complaint is not rinsing hair with clean water and some of them not putting things back after using, just left for my husband to shift. And using the last pad in pack and leaving empty packet for the next ones to put in bin, also not saying they
have used last ones. Also the timing is not good, moving the times and not letting us know.

Reply from Terry Magraw, Registered Manager at Choices Homecare (Calderdale)

Thank you For your review. We have noted your concerns and added these as a task on to your husbands task list, this will act as an instant reminder to staff and will alert you when supplies are used. Please let us know if there is anything else we can do to make your package to work for you and your husband.


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Review from Audrey G (Client) assisted by family/friend published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with my carers, they are always very helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us through homecare.co.uk. We really appreciate your comments and are very pleased that you find our Care Workers are always very helpful. Thanks again for your kind review!


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Review from Deborah H (Daughter-in-law of Client) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a couple of lovely carers, we have one who we love the most she's great goes above and beyond for my mother-in-law. All other carers are great, we like it when they come chat and have a brew with mother-in-law while I'm out working, we're very happy with the service provided.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to reviews us through homecare.co.uk, we really appreciate your kind feedback and are really pleased that you are very happy with the service your mother-in-law receives. Thanks again for your lovely comments!


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Review from S W (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers went above and beyond to care for my day and they became an extended family to my dad, couldn't have kept my dad at home without them. The carers were often there at short notice if I needed them and they all treated my dad just like their own.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback received. We are so pleased that you were happy with the care your Dad received from us. Thanks again for your kind comments.


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Review from Martin M (Stepson of Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We think they are doing a good job with care and understanding of our needs. Nice friendly staff, always polite.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received as it helps us to continue improving our services in the future. We're really pleased you find our staff are friendly and polite and are doing a good job! Thanks again for your kind comments.


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Review from P I (Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The name of the provider says it all. T - very tender. L - very loving. C - the care is outstanding.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your lovely comments, we really appreciate all feedback received and are really pleased you are happy with the standard of care provided!


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Review from Antony C (Son of Client) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service.
We have used this company for several years, and the service and the carers are first-class.

Reply from Richard Walker, Managing Director at Choices Homecare (Calderdale)

Thank you, that has made our day. The team, work very hard in tricky circumstances, so your feedback is appreciated!


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Review from Sally L (Daughter of Client) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic group of people that work here. We’ve had their service now for almost two years, and the relationship has grown. My mum has more carers now, and they offer my mum compassion and care. They also provide support for me too as her only relative who cares for her too. This is invaluable.
I can’t praise the team enough and would highly recommend them.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to review us and for all your lovely comments. We take all feedback very seriously (both positive and negative), in order to continue improving our services as we move into the future. Thanks again for your kind comments.


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Review from A S (Daughter of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team of carers. They have a good and understanding relationship with mum, through her good and bad moments. Often going that extra mile to help.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your kind comments. We take all feedback very seriously (both positive and negative), to assist us in improving further in the future. We are really pleased that you are happy with the service received. Thanks again for submitting your review.


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Review from Joan D (Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see, I am very happy with the care I receive.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your kind comments. We take all feedback very seriously (both positive and negative), to assist us in improving further in the future. We are really pleased that you are happy with the service received. Thanks again for submitting your review.


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Review from Gary S (Next of Kin) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are vigilant, caring and, which is a rare commodity in this day and age, use common sense when an unexpected crisis occurs.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback received, in order to support the continual improvement of our services. We are really pleased you are happy with the service we deliver and are glad you have found us responsive when needed. Thanks again for submitting your comments.


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Review from J N (Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the help I get for my needs at the present time.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review. We take all feedback very seriously, in order to continue improving our services in the future. Thanks again for letting us have your comments and feedback.


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Review from Cynthia S (Partner of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who look after my partner are wonderful people.
We definitely couldn't manage without them.
It's a special person who's a carer.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really appreciate all feedback (both positive and negative) to assist us in improving further as we move into the future. We are really pleased you are happy with the service received and thank you for your kind comments. Thanks again for submitting your review.


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Review from J H (Daughter-in-law of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers who my father-in-law trusts and likes. Any issues that I have had to raise have been dealt with quickly and resolved professionally. The carers have gone above and beyond in the care they give to my father in law. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we take all feedback very seriously in order to continue improving our services as we move into the future. We are really pleased that you and your father are happy with the service we provide and thank you for your kind comments. Thanks again for submitting your review.


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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Choices Homecare (Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Choices Homecare (Calderdale) is calculated as follows: ( (38 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 57 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Calderdale) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Tracey

Tracey Cook

Job Title: Registered Manager

Joined: 2022

I’ve been working in the care sector for over 10 years, starting as a carer and progressing to my current role as a Registered Manager. Along the way, I’ve gained invaluable experience and developed a strong passion for delivering person-centred care. I’m dedicated to promoting independence and dignity, ensuring those I support can live fulfilling lives.


My goal is to continue driving high standards of care, supporting my team to grow and develop, and finding new ways to improve the lives of those we support. I’m focused on building a positive and empowering environment where both staff and the people we care for can reach their full potential.


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Lesley Freeman-Hudson

Job Title: Care Scheduler

Joined: 2024

My name is Lesley and I started working at Choices Homecare in December 2024. I've worked in care for over 30 years and held various roles throughout this time.


I'm hoping to work and bond within the current team to strengthen the carers' support system maintaining all of the Choices Homecare values.


Chloe

Chloe Taylor

Job Title: Care Coordinator

Joined: 2022

I've worked with the team here in Calderdale for a few years now and I really enjoy my job. My time is split between working in the office and working in the community. I enjoy working with my colleagues and also being out and about visiting service users and supporting them to stay in their own homes for longer.


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Vikki Roberts

Job Title: Assessment and Review Officer

Joined: 2015

I have worked in adult care for around 10 years and have learned many things along the way. My role at Choices Homecare includes carrying out assessments for new service users as well as reviewing the care packages for those we already support.


I have a split job role, meaning I also regularly work full rounds out in the community providing direct care to our service users. This helps me keep informed of any changes to our service users' needs.


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Sarah Taylor

Job Title: Assessment and Review Officer

Joined: 2020

I have worked in care for many years and I really enjoy caring for others as it gives me so much job satisfaction. My role at Choices Homecare includes carrying out assessments for new service users as well as reviewing the care packages for those we already support.


I have a split job role, meaning I also regularly work full rounds out in the community providing direct care to our service users. This helps me keep informed of any changes to our service users' needs.


Frequently Asked Questions about Choices Homecare (Calderdale)

What Type of Services does Choices Homecare (Calderdale) offer?

Choices Homecare (Calderdale) offers Home Care.

How many Carers does Choices Homecare (Calderdale) employ?

Choices Homecare (Calderdale) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Calderdale) to verify any information. View our terms and conditions. Choices Homecare (Calderdale) has a Platinum Service – more info.