Review from A R (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

Regular carers ensure continuity and standard of care is maintained and consistent, which is of the upmost importance. Carers were always very friendly and professional given the short time frame they had to complete tasks.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback given (both positive and negative), to assist us in continuing to improve our services as we move into the future. We are pleased you were happy with the level of care received. Thanks again for your kind comments.

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Review from H S (Daughter of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience

Once the ladies had gotten to know my Mum's foibles and needs, all was well. Only down point is that Mum prefers to be aided by non-smokers. Mum's regular carers are really friendly. One carer is a good motivator and Mum misses her a lot.

Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thanks for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in improving our services even further as we move into the future. We are really pleased that your mum is mainly happy with the service we deliver, however, we will forward your comments to the manager of the service to allow us to get in touch re the comments made around your mum preferring non-smoking care workers. Please rest assured we do have a stringent non-smoking policy and are happy to look at any issues identified, as we do all we can to ensure our service users receive the standard of care they deserve. Please do not hesitate to get in touch with your local office on the usual contact number should your mum have any issues whatsoever you would like to discuss. Thanks again for all comments received.

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Review from John B B (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased to say the overall standard is very good.

Care support side is top class. I do not find any fault.

All the staff have treated me with dignity.

I find the staff just great.

I find them very helpful at all times.

Very satisfied with all they do for us who need help every

day. Without all the team I for one would be in a mess. Thanks for all the help you give us.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to complete a review, we really appreciate all feedback received and take it seriously (both positive and negative) in order to continue to improve our services in the future. Thanks again for your lovely comments, all positive feedback is passed on to staff to allow them to receive a thank you in recognition of what they do and all their hard work, thank you.

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Review from Betty D (Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience

My carer deserves all the praise and affection I could give her. Nothing is too much trouble for her and more often than not she sees what I am in need of before I can ask. I would be very proud of her as I am my own daughters!

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your lovely comments. We really appreciate all feedback received, to enable us to continue improving the service we provide in the future. We pass feedback on to allow our staff to receive a thank you for all their hard work. Thanks again for taking the time to submit your review.

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Review from Angela M (Client) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

My carer is most reliable, cheerful, efficient and thoughtful. It is almost always the same person which makes such a difference. If different people come I have to keep telling them what to do, maybe I'm over fussy.

Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thank you for taking the time to submit your response, we take all feedback very seriously (both positive and negative) to assist us in continuing to improve our services in the future. We are really happy that you are pleased with the service you receive, please do call your local office if ever you would like to speak to anyone. Thanks again for your lovely comments.

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Review from David B (Client) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Carers remain positive and helpful even when pushed for time.
It is good to have such friendly people helping.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to submit your review, we really appreciate all feedback received and your kind comments will be passed on to our staff to ensure they receive a thank you for all of their hard work. Please don't hesitate to contact us on your usual office number if ever you would like to speak with our team who will be more than happy to discuss any enquiry you may have. Thanks again for taking the time to review us on Homecare.co.uk, thank you.

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Review from Frank A (Client) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

I only have one carer she attends within the time, she values my needs to remain active so timekeeping is important and she is brilliant at her duties.

Reply from Elaine Bradley-Smith at Choices Homecare (Calderdale)

Thank you for taking the time to submit your review, we really value your feedback and take all reviews very seriously (both positive and negative) to help us improve our services even further in the future. We are really pleased you are happy with the service you receive and thank you for your lovely comments. We will pass your feedback on to your care worker and ensure she receives a 'thank you' for all her hard work. Thanks again for taking the time to review us.

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Review from Tarn P (Son of Client) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience

At this moment it is difficult to review as my mum has only had a few visits but it does seem positive in allowing my brother to have three hours a week to get out of the home.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thanks for taking the time to submit your comments, we really appreciate all feedback in order to continue to improve our services as we move forwards into the future. We are glad you feel positive about the service you have received from us so far. If ever you would like to discuss anything relating to your service, please do feel welcome to get in touch with your local office on our usual office number, we will do our very best to try and help. Thanks again for submitting a review. Thank you.

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Review from J S (Wife of Client) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

Our carers are satisfactory and appreciate the continuity we currently have with our carer. Timing is the issue (not her fault) we contracted for 7.30 and all week has been 7am. I am 80 and we made use of your service to make it easier for me to cope with my husband's care. I find I am having to get

up ion the morning earlier and earlier. Do not want visits after 7.30, just nearer the time. Seems we keep getting pushed in sooner to accommodate others.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to complete your review. We take all feedback very seriously (both positive and negative) to assist us in improving our services even further in the future. We are glad that you are happy with the continuity of your care worker and have checked the times of your calls on our system. We can see they are due at 7.30am each morning and have also checked into the time your care worker arrives. We can confirm that this is within the tolerances set, however, we have asked for them to attend as close to 7.30 as they are able and will monitor this moving forwards to help assist you as much as we can. Please do feel welcome to get in touch with the office on your usual office number if there is anything else you'd like to discuss in the future. Thanks again for submitting your review, your comments are really appreciated, thank you.

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Review from J B (Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care I have got from all the care workers I have had to help me. I am surprised at how good it has been.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to review us on Homecare.co.uk. We take all feedback very seriously (both positive and negative) as it assists in helping us to improve our services even further in the future. We are really pleased you are happy with the service you receive from us and will feedback your comments to the care workers involved as a thank you for all of their hard work. Thanks again for your kind comments.

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Review from Raymond T (Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

Nice people running a very nice service.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to give us your feedback, we really appreciate all comments received and take all feedback seriously in order to help us improve our services even further in the future. Thanks again for your lovely comments.

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Review from J G (Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

I have been extremely satisfied with the care which I have received.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We would like to thank you for taking the time to submit a review and thank you for your kind comments. We take all feedback received very seriously, in order to assist us to improve our services even further in the future and are glad you are happy with the service you receive. We really appreciate all comments received. Thank you.

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Review from Bohdan W (Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

What a nice friendly service with nice, pretty young ladies as staff.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit a review. We take all feedback very seriously (both positive and negative) in order to help us improve our services even further in the future. We are very pleased you are happy with the service you receive. Thanks again for taking the time to submit your comments.

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Review from Gerald M (Father of Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience

My son requires 24 hour - 7 day care which he has had from birth. Help with daily life, medication and dressing, ablutions etc.
Due to incontinence, bathed daily. He suffers from Cerebral Palsy, cannot read or write and had type 2 diabetes.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for taking the time to submit a review, we take all feedback very seriously (both positive and negative) to help us improve our services even further in the future. We are really pleased that you are happy with the service your son receives from us and thank you for your excellent ratings. Thanks again for taking the time to let us have your comments.

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Review from Doris G (Client) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience

The regular carers are generally good but occasionally the agreed times are not met. (Sometimes early, sometimes late, on two occasions not at all, with no phone call, apology or explanation).

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Review from Kenneth B (Husband of Client) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

My wife is happy with the care she gets. The carers are courteous and very helpful. She mostly has the same carers each day as she is on bed care at the moment and they see to all her personal needs.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We thank you for your kind feedback. We find all feedback (both positive & negative) really useful to help us develop our services even further moving forwards and really appreciate your time taken to complete a review. Your comments will be passed on to our care workers. Thank you.

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Review from M R (Client) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all our carers and services which I receive daily. Thank you to everyone.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

Thank you for your kind comments. We take all feedback received (both positive & negative) very seriously and appreciate the time taken to complete a review. All compliments are passed on to our care workers. Thank you.

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Review from F M (Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience

Situation of caring is 90% good (elderly carers). The other 10% need checking out and retraining. Whilst having plenty of time allotted ie 1/2 hour they seem to want to be away by less than 15 minutes.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Calderdale)

We appreciate all feedback received and use both positive and negative feedback to help us improve our services further. You provided us with some really positive comments, these have been passed on to our care workers respectively, thank you.
We continue to review our processes on a regular basis and have taken on board the feedback you gave us around some of your calls, we vigorously monitor call times and are reviewing the calls you mentioned, when we visited you recently to discuss your concerns, as a matter of urgency. You also mentioned not meeting the senior management team at Town and Local Care.
We are constantly looking for additional ways of keeping in touch and although it would be very difficult for Registered Managers to visit every individual service user, as a matter of course, we always encourage people to get in touch if they would like to speak with a senior member of staff.
You can contact us by calling your local office number and asking to speak with the Registered Manager, they will be more than happy to arrange a home visit if you prefer to meet them face to face. Alternatively, you can get in touch via email or by letter and someone will get back to you promptly and arrange a meeting if required.
We thank you sincerely for taking the time to provide your feedback, once again, your comments are really appreciated, please do get in touch if there’s anything else you’d like to discuss in the future, we will be more than happy to try and help.

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Choices Homecare (Calderdale)

Care Provided by Choices Homecare (Calderdale)

Good to Know

Funding & Fees Guide for Choices Homecare (Calderdale)