Audley Care St George's Place

Audley St George's Place, 2 Church Road, Edgbaston, Birmingham B15 3SH
Submit a Review
8.9 26 Reviews
  • Audley Care St George's Place, Birmingham
Audley Care Ltd (Audley Care Edgbaston) provides home care that can be tailored to your needs, including personal care, domestic support and health management. Care can involve help getting in and out of bed, help with dressing and bathing, as well as preparing medication and continence care.

All their care assistants are skilled at providing support with cooking, laundry, vacuuming, ironing other housework. In addition to supporting clients when attending medical appointments, collecting prescriptions as well as offering home from hospital support.

Audley Care Ltd (Audley Care Edgbaston) is registered with the Care Quality Commission (CQC) and care assistants are thoroughly trained and qualified to ensure that high quality care is delivered.

Show Audley Care St George's Place on the Map

Care Provided by Audley Care St George's Place

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Selby (Branch Manager)

Funding & Fees Guide for Audley Care St George's Place

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care St George's Place Reviews (26)

Total of 26, showing 21-26
8.9

Audley Care St George's Place has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Audley Care St George's Place has 26 reviews.

Overall Experience

  • 24
  • 2
  • 0
  • 0
  • 0

Date Published

26
0
1
3
23

Review from C W (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really excellent and personable and have developed a caring and friendly relationship with my mother. Very down to earth and practical, yet sympathetic. It's very reassuring to know my mother has consistent care.

Reply from Libby Webb, Regional Care Operations Manager at Audley Care St George's Place

Thank you for your positive response. It is important to Audley to know that the carers are providing the service and care that encompasses the complete Audley ethos.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy B (Client) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Audley Care Ltd (Edgbaston) for me has really improved my time at the home making it thoroughly enjoyable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine E (Granddaughter of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my grandmother has been fantastic. She is not the easiest to please, but doesn't have a bad word to say about the manager and her team! Each person has taken the time to get to know her and they are all amazing with how they care for her. Thank you for everything!

Reply from Libby Webb, Regional Manager Care Operations at Audley Care St George's Place

Thank you for your excellent review. It is always the aim of Audley to provide individualised care and attention of the highest quality ensuring that each person's needs are fully understood by the whole team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Client) assisted by family/friend published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here in my new home with Audley Care support for nearly a year. I am delighted by the support that I receive which is very good. The Audley Care team know me well and care for my needs with real care.

Reply from Libby Webb, Regional Manager Care Operations at Audley Care St George's Place

Thank you for your very positive review and that you are delighted with the level of support you are receiving from a caring team that you have got to know well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V H (Client) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience, with understanding care and assistance wherever necessary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V K (Client) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Total satisfaction. Reliable and competent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Audley Care St George's Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Audley Care St George's Place is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care St George's Place is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Laura

Laura Selby

Job Title: Care Branch Manager

Joined: 2016

Over 11 years experience working in the Health and Social Care sector, Level 3 national diploma in Health Level 5 QCF Leadership & Management Health and Social Care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care St George's Place to verify any information. View our terms and conditions. Audley Care St George's Place has an Enhanced Service – more info.