Home Instead (Glasgow South)

18 Seaward Place, Glasgow, G41 1HH
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9.2 58 Reviews
  • Home Instead (Glasgow South), Glasgow
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.

Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs, Shawlands, Newlands, Clarkston, Thorntonhall, Busby and East Kilbride.

Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. Home Instead is made up of local people who know and understand the area and the local community.

Care Professionals support older people so that they are able to stay in their own homes and live independently.

Why is it unique?

- Minimum of a one hour call to 24/7 care. Home Instead does not believe proper care can be provided with '15 minute calls'.

- Home Instead matches the client with the Care Professionals so that wherever possible the same Care Professional Team sees the same client.

- All staff have go through a thorough recruitment process and have detailed induction training, followed by training throughout the year.

- Home Instead specialises in dementia care and Live-in care.

Services include companionship, light housekeeping, meal preparation, personal care and specialist dementia support.

Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

Some clients receive two hours of housekeeping help a week, while for others 24-hour specialist dementia support is required. Others may only require help during a family break or respite period.

The services are completely adaptable and variable to suit client and family requirements.

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Care Provided by Home Instead (Glasgow South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rod Lauder (Manager)

Funding & Fees Guide for Home Instead (Glasgow South)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Glasgow South) Reviews (58)

Total of 58, showing 41-58
9.2

Home Instead (Glasgow South) has a Review Score of 9.2 (9.179) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead (Glasgow South) has 58 reviews.

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Review from Morag G (Daughter of Client) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the service provided by Home Instead for my Mum. So reliable and efficient and the fact that Mum has the same caregiver for all her visits is, for her and me, a bonus.
She was reluctant initially to have any help but is now completely comfortable with it. Reliability
and punctuality are vital, as is the rapport between client and caregiver, and these have been provided so well. I know in future I'll probably have to increase the care for Mum but feel I have found a company and personnel on whom I can rely.

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Review from Brian S (Husband of Client) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care and attention my wife receives from her caregiver. No problems at all with the company, always glad to help!

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Review from Colette C (Daughter of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who had to be talked into receiving care, is a convert. She now looks forward to her visits from her Caregiver, when she can have a chat and listen to cheery stories while the house is kept clean and tidy. My Mum still has her independence and the family have peace of mind.

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Review from Victoria R (Daughter of Client) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead stood out amongst the many agencies I initially contacted on behalf of my mother. They were kind, professional and quick to understand my mother’s requirements as a result of her Parkinson’s disease.


The 2 caregivers they specifically selected for my mother were (and continue to be)

really outstanding. Despite now having to make some changes to my mother’s care package, we didn’t want to lose one of the original Home Instead caregivers and so have fitted the new care-plan around her availability.


Home Instead are a seriously professional care provider and the team go out of their way to create the best package for the service user. I would not hesitate to recommend them.


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Review from Jacqui M (Daughter of Client) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant. From the moment I contacted them seeking care for my father, they took the matter in hand and have filled me with confidence ever since. I live overseas, so this somewhat complicates matters for me in trying to navigate parental care from a distance, however, I receive
excellent communication from the team. They have been so helpful with suggestions to improve Dad's day-to-day living, and Dad very much enjoys his visits from his carer and their trips out. We have been so lucky with our choice of Home Instead, and I can't recommend them more highly.

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Review from Sandra H (Daughter of Client) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, caring, this service has made both my Mum's and my life much better. Mum always returns happy, her carer is so attentive to Mum, kind and thoughtful. We are over the moon with the service.

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Review from L B (Wife of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's and lives in sheltered housing with help from carers. We had tried as a family to go to my older son's wedding a few years ago without personal help. The help we received was perfect. I enjoyed this wedding of my younger son more than I had enjoyed any social occasion. The
relief of the expert and kind care was amazing.

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Review from Arthur H (Client) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

100% satisfied.


Happy Christmas and a Good New Year.


God bless you merry gentlemen.


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Review from Irene M (Wife of Client) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, the manager, all aspects of care required were explained in detail. The carers chosen to look after my husband was very professional and always kind and understanding. I would have no hesitation in recommending the company to others.

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Review from A S (Daughter-in-law of Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Home Instead Glasgow South's office has been entirely positive. All staff, from the carers through to the managers and superiors are highly professional and genuinely care about their clients and the quality of service they provide.
They were careful to match our mother with the
right carers and the carers had the time to get to know her.
It was the same two carers who visited every time and they would go the extra mile to brighten up our mother's day.
Home Instead is an example of what care agencies should strive to be like.

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Review from Anne M (Client) assisted by family/friend published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Glasgow South) responded to our requirement at very short notice. This was due to the hospital discharging me without any prior warning and council services not able to accommodate.

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Review from Irene M (Daughter of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having a carer for the past month. She normally struggles going out herself but this has given her new interests and she looks forward to the visits.


She is in the hospital now with a broken hip but I hope she can continue when she gets home.


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Review from A H (Daughter of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was released from hospital following a stroke, her mobility was very poor and she needed support overnight.
Home Instead provided a carer within 2 days of contacting them. It made a huge difference to the family, keeping mum safe. Mum really likes the carer and felt very comfortable with her.

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Review from T B (Partner of Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience of care provided by Home Instead. The carers were truly caring, considerate and friendly and the visits were always anticipated because of the excellent care provided.


They were consistently dependable and well informed, they also completed duties in a caring and thorough manner.


The

quality of care very much met and exceeded my expectations.

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Review from Ruth R (Daughter of Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service.
From the initial meeting with the manager to understand my mum's requirements to matching the caregivers to her and being flexible and willing to change until the right fit was achieved.
The caregiver is lovely, very understanding and patient and good with mum - she looks
forward to her visits.
The fact that she has consistency is very important.

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Review from D P (Daughter-in-law of Client) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Home Instead Senior Care Glasgow. They provided a first class service. From our initial contact, the care provided to my mother-in-law was excellent. My mother-in-law felt safe, secure and well looked after in her new home.

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Review from Lesley D (Daughter of Client) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since getting home care from Home Instead my mum has been so much happier and more confident. It has taken such a strain off my brother and I knowing that someone is going in to see my mum every day, helping her retain her independence. We are so happy that my mum is happy, and we have noticed a big
change in my mum. I would recommend Home Instead to anyone. My mum sees her carer as a friend, and she has made such a difference to my mum's life.

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Review from David W (Son of Client) published on 13 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the outstanding, very personalised care that has been provided for my mother. She has very complex medical and physical needs. Home Instead Senior Care and all their staff have been so friendly and helpful. Nothing is a chore. My mother has been so happy with the care she
has received. It's made a huge difference for my mother as well as myself and sisters. Thank you all at Home Instead Senior Care.

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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Home Instead (Glasgow South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Home Instead (Glasgow South) is calculated as follows: ( (41 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 48 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow South) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 4 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (1)

Rod

Rod Lauder

Job Title: Registered Care Manager

Joined: 2023

As a Care Manager, the past year in my role with Home Instead has been incredibly fulfilling. The opportunity to make a tangible difference in the lives of our clients has been profoundly rewarding.


Every day, I get to work closely with individuals and their families, creating personalised care plans that genuinely improve their quality of life. The support from my colleagues and the organisation's strong emphasis on teamwork and professional development have made this experience even more enriching. Knowing that my efforts contribute to better health outcomes and greater peace of mind for those we serve is the ultimate fulfilment. At Home Instead, I truly feel I am part of something special, where compassion and excellence go hand in hand.


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