Cura Homecare

Unit 5 Sheldon Business Park, Sheldon Corner, Sheldon, Chippenham SN14 0SQ
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9.7 38 Reviews
  • Cura Homecare, Chippenham
Cura Homecare is an award winning home care agency offering domiciliary services in the Chippenham and North Wiltshire area.

Services include: Personal care, dementia care, palliative care, night care, light domestic duties, meal preparation, companionship, support after leaving hospital and respite care.

Care workers can take people to appointments, go with clients shopping or help keep people in touch with hobbies, family and friends.

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Care Provided by Cura Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cura HQ Ltd
  • Person in charge
  • Rebecca McCarron (Manager)

Funding & Fees Guide for Cura Homecare

  • Prices

  • Ranging from £20.39 for 30 minute visit to £31.82 for 60 minute visit

  • Ranging from weekday visits and Weekend visits

Cura Homecare Reviews (38)

Total of 38, showing 1-20
9.7

Cura Homecare has a Review Score of 9.7 (9.746) out of 10, based on 21 reviews in the last 2 years. Over all time Cura Homecare has 38 reviews.

Overall Experience

  • 31
  • 6
  • 1
  • 0
  • 0

Date Published

38
5
7
21
17

Review from Tracey H (Daughter of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your team take care of my mum and step mum and my late father. They were marvelous with my dying dad and made it easier for him especially his last weeks. Very caring profession and never say no to what is asked of them.
It is a weight off my mind knowing someone is there for my parents seeing I live
in another country and your management team go above and beyond to assist any of my questions at all times.
It was difficult to get my parents to accept help but due to the friendly helpful natural of the carers they have accepted the help they so need. Thanks to all your team. Chippenham branch carers. Thanks

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thankyou for your review . It is pleasure to support your family members and to know that our care and support is a benefit to everyone.


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Review from Michael G (Husband of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Cura Homecare have been exceptional stepping up and organising care for my wife so that she was able to come home to us in time for Christmas. All of the carers have been so nice and very helpful. They are all more than willing to do so much to help, even if it is just having a chat to my wife.
It has all been very daunting for both of us but Cura Homecare have made it easy for us.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thankyou for your review.we are pleased to hear we have managed to assist you and your wife to get back home safely.


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Review from Jill S (Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the large number of carers difficult as discussed. A limited rota would be preferable. So far all staff have been pleasant and willing. Sometimes more reactive than proactive. Sometimes late arrivals are not added onto the time at the end.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for sharing your concerns with us. As this is a fairly new package of care, we do appreciate your feedback. We will endeavour to take on board your concerns and work towards reducing them, especially the time keeping issue.


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Review from S A (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care received from all staff members, who are very caring and considerate. Very highly recommended if anyone should require care in their own home. Staff always very polite and understanding.

Reply from Rebecca Mccarron, Registered Manager at Cura Homecare

Thankyou for your kind review. We always thrive to deliver the best possible care for our service users and keep them comfortable in their own homes.


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Review from Rae C (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the service is excellent. We've had a few hiccups along the way but thanks to the wonderful office staff, the issues have been addressed. Myself and my mum look forward to many more years with Cura Homecare.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thankyou for your kind review. Cura thrive to provide the best possible care to our service users, and value the feedback from family members.


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Review from Christina M (Wife of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Homecare has given an excellent service of care over the last three weeks. My husband was discharged from the hospital after a fairly major operation without any care plan in place which left us feeling bewildered and overwhelmed. Cura Homecare very quickly put a care plan in place providing us
with the support we both needed to restore our confidence and get into a new routine to ensure my husband's recovery from surgery. They have provided emotional and physical support and reassurance when we felt at our most vulnerable. They have been eager to please, treated my husband with dignity and respect, and acted swiftly to any concerns or questions that we have had. We have only had one experience where the carer seemed to be more interested in their own concerns than in my husband's care. Otherwise, the care staff have been encouraging, friendly, and helpful and have treated my husband with warmth and compassion, for which we have been very grateful.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for taking the time to give us a review. We are pleased to hear that the care provided is assisting with your husband's recovery.


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Review from Maxine T (Wife of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with my husband and he likes one lady a lot; he may not remember her from one visit to the next, but always tells me, "she is a lovely lady". I have no concerns when they take him out or I leave him in their care.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for your review. I'm so pleased to hear he is happy.


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Review from M F (Client) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a service user four years ago and had no second thoughts about who to turn to when I needed help again. All my carers are friendly and caring. I would definitely recommend Cura Homecare to anyone.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for your review. Welcome back to Cura, so glad everything is working out so well.


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Review from J T (Mother of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Homecare staff are always very polite and friendly. They give a wonderful service that our family could not do without. They all provide an exceptionally high standard of care and are always very professional whilst still being fun in sometimes challenging situations when my daughter has her own
ideas.
I thank them so much.

Reply from Rebecca McCarron, Registered Manager at Cura Homecare

Thank you for your lovely feedback. It is great to hear that your mother is enjoying the newly introduced activities with the team.


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Review from Cherry D (Wife of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found any little problems we have encountered have been dealt with efficiently and courteously.
All the staff are very caring and nothing is too much trouble for them.
A very big thank you to all at Cura Homecare.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thankyou for your review. Great to hear that all is going well.


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Review from Dawn H (Daughter of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially, this company provided a good service, both the admin and caring staff were kind and responsive on the whole. There were a few exceptions to some of the caring staff who we found to be very non-talkative and seemed to lack empathy and communication skills. These are the ones who we felt just
came in and did the bare minimum without any genuine concern or want to connect with the client. But many were really wonderful with Mum to the point she did request that they be regular carers for her if possible. Then when the new owners took over the quality of carers declined. Also, there seemed to be an increasing difficulty in trying to get extra dates covered. I do appreciate that Cura Care did appear to do what they could to help our often changing requirements but sadly overall I feel the general service from too many of the carers towards the end of our time with them, just wasn't the standard we hoped for.

Reply from Rebecca Mccarron, Registered Manager at Cura Homecare

Thank you Dawn for your review. I can assure you that clients' safety is at the forefront of our service, and we are committed to providing extra cover when required. Unfortunately, due to the changing environment that we work in, this can be difficult to schedule at short notice.
We strive to work with families to accommodate the needs of our clients and to continue to provide a high standard of care.


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Review from R P (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t live particularly near to my father, so it was important to have a reliable care company who communicate regularly with us so we are aware of Dad’s needs. Efficient communication and person-centred care. We are very happy with the service Dad receives from Cura.

Reply from Rebecca Mccarron, Registered Manager at Cura Homecare

Thank you for your response. Pleased to hear that your family and Dad are happy with the care provided by Cura.


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Review from Rebecca H (Niece of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found each of the carers that I have come into contact with to be helpful and friendly. They have been very kind to my uncle and have not been at all phased by his eccentricities.
He has never liked people coming into his home but seems to have settled into the routine of having the carers in
3 times a day - I can only put this down to the carers kindness and attitude towards him.
I know what difficult work it is caring for others, so I am extremely grateful for all that Uncle's care team do.
Thank you.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for your kind words. We are glad that the client has accepted our team and we can assist him with everyday life.


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Review from K S (Son of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Cura Homecare has been outstanding. They were referred to me by the local clinic and responded very quickly to my invitation. My mother was very reluctant for anyone to come into the house on a daily basis but was quickly put at ease by the team who came to make the initial assessment
and everything has continued to run smoothly since then. I was on hand to observe the first few weeks of service and was impressed both by the quality of care and the training that was being given to new staff by those with more experience. The diversity of the team is an asset, giving my mother a variety of different people to talk to. I appreciate that the company is relatively small and that there has to be some flexibility in the timing of visits but the service is reliable, quick to respond to changes in medication and needs and forthcoming in providing information. Highly recommended.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for your review. I am pleased to hear that Mum is happy with our service and the level of care being provided.


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Review from Charles A (Son of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m glad that my mum is happy with the care team. We all find it tough to push her to look after herself. I wish the carers could force her hand - to change her pads, have a wash, eat, drink, take meds, tidy up and move her downstairs (bed and commode) but she’s a tough nut to crack, has agency and
is stubbornly proud. I realise it’s almost impossible.

Reply from Rebecca Mccarron, Registered Manager at Cura Homecare

Thank you for your review. The team assist with personal care as much as possible and follow an agreed care plan which gets regularly updated.


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Review from V S (Sister of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communication and if I suggest something it will be acted upon. Drugs are given at appropriate times and the carers are usually on time. When there was a late appointment I rang up and was called straight back and given the reason.

Reply from Rebecca mccarron, Registered Manager at Cura Homecare

Thank you for sharing this review. We are pleased to hear everything is going well.


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Review from Linda B (Wife of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have always shown respect for the dignity of my husband. They have been kind and considerate in their companion role. They have undertaken household jobs (bed making, lunch preparation) with a high standard of care.

Reply from Rebecca Mccarron, Registered Manager at Cura Homecare

Thank you for your kind review. We are so pleased to hear that our care provided is fulfilling all your needs.


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Review from Nicola W (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive, always quick to respond and on the end of phone. Kind and caring team, from carers to managers and office support. Professional and approachable. Any problems are dealt with immediately. Thank you.

Reply from Rebecca McCarron, Registered Manager at Cura Homecare

Thank you for such a lovely review. Glad that we have fulfilled all your care needs.


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Review from Lesley W (Mother of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unlikely to recommend because as lovely as the staff are, the company is struggling with recruitment/sickness etc which means our care times are changed frequently and I continually request a manual driver at least twice a week and as yet we haven't had one. The company has also recently changed ownership
and the new owners are shipping people in from India. This raises the following concerns - Visa's, DAB checks, driving in the UK and language barriers. I have requested not to have them.

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Review from Pamela B (Client) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent - always recommend - loving and kind. (Traffic and workers on roads getting worse!)

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Cura Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Cura Homecare is calculated as follows: ( (101 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 122 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Homecare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Rebecca

Rebecca McCarron

Job Title: Registered Manager

Joined: 2023

A bit about me: I have worked in care for 10 years in various roles, ranging from young adults with autism and learning disabilities to caring for vulnerable adults. I have two grown-up sons.


When I’m not at work I enjoy: I enjoy spending time with my family. Socialising with friends and enjoying holidays abroad.


My favourite films: are Dirty Dancing, Top Gun and Grease


My favourite food: Chinese


Why I love my Job:? I love my job because I know that we are making a difference in the lives of the service users we support, a great feeling of satisfaction.


Heidi

Heidi Reeves

Job Title: Deputy Manager

Joined: 2017

A bit about me: I worked with children for 8 years in various roles but after I had my first child I wanted a change and care was always something I have been interested in. I have now been in care for 17 years. I have three boys who keep me on my toes.


When I’m not at work I enjoy spending time with my family, reading when I get time and listening to music.


My favourite films: are Dirty Dancing and Grease


My favourite food: Roast or anything with gravy really!


Why do I love my Job?: I love my job because I know that everything we do makes a difference to those who deserve to be looked after and it gives me a sense of achievement knowing that I am helping people to stay in their own homes


Jenny

Jenny Towers

Job Title: Senior support worker

Joined: 2018

A bit about me:


I have been with Cura for about 10 years. I have two daughters aged 17 and 15 along with a husband of 19 years and a dog, cat and a tortoise.


When I’m not at work I enjoy:


living life to its fullest, I enjoying going out and socialising with friends and family, but if I had to choose it would be to spend all day gardening.


My favourite film:
I don’t have a favourite film really but as a child it was the Little Mermaid.


My favourite food:
Cream and garlic but love a bit of Stilton.


Why I love my Job:
I love my job because I couldn’t see myself doing anything else other than helping others, I get a great feeling from helping other people.


Frequently Asked Questions about Cura Homecare

What Type of Services does Cura Homecare offer?

Cura Homecare offers Home Care.

How many Carers does Cura Homecare employ?

Cura Homecare employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cura Homecare to verify any information. View our terms and conditions. Cura Homecare has a Platinum Service – more info.