Cura Homecare

Unit 5 Sheldon Business Park, Sheldon Corner, Sheldon, Chippenham SN14 0SQ
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9.7 38 Reviews
  • Cura Homecare, Chippenham
Cura Homecare is an award winning home care agency offering domiciliary services in the Chippenham and North Wiltshire area.

Services include: Personal care, dementia care, palliative care, night care, light domestic duties, meal preparation, companionship, support after leaving hospital and respite care.

Care workers can take people to appointments, go with clients shopping or help keep people in touch with hobbies, family and friends.

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Care Provided by Cura Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cura HQ Ltd
  • Person in charge
  • Rebecca McCarron (Manager)

Funding & Fees Guide for Cura Homecare

  • Prices

  • Ranging from £20.39 for 30 minute visit to £31.82 for 60 minute visit

  • Ranging from weekday visits and Weekend visits

Cura Homecare Reviews (38)

Total of 38, showing 21-38
9.7

Cura Homecare has a Review Score of 9.7 (9.746) out of 10, based on 21 reviews in the last 2 years. Over all time Cura Homecare has 38 reviews.

Overall Experience

  • 31
  • 6
  • 1
  • 0
  • 0

Date Published

38
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7
21
17

Review from Georgina R (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has mobility issues and dementia. We transferred 2 visits per day from another provider to Cura Homecare some time ago and then last year, following a fall, we moved to 4 visits per day. Even when staffing is stretched they have tried as far as possible to meet our preferences for time slots. All
the carers have been excellent with Mum; many go above and beyond. They communicate any concerns straight away and we receive handover notes every week. It's been reassuring to know Mum is being looked in on and looked after so well.

Reply from Haroon Ismail, Director at Cura Homecare

Thank you for your kind comments. It's a privilege to be given the opportunity where we strive to provide patient-focused care as our first priority.


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Review from C G (Daughter of Client) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this home care provider, who my mum has used for the last couple of years now. I have always found the carers very friendly and attentive and amazed at how much they do during their visits. Quite often they cook scrambled eggs or make a bacon sandwich for breakfast which
Mum enjoys. It is very reassuring for me to know that Mum is well cared for and that any problems, e.g. running out of moisturising cream or no hot water, are relayed to me straight away, making me aware. If on the odd occasion the carer is running late or there is a change in the rota then I receive a text to inform me of this. I certainly would recommend this home care provider and it means a lot to Mum to be able to stay in her own home too.

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Review from Jean T (Client) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, I couldn't manage without the lovely girls who help me. I call them my angels. They are so efficient, happy, like a small family.

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Review from Harold M (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reasonable. The occasional hiccup in planning and execution, otherwise OK. Quick to put things right.

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Review from S R (Mother of Client) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Homecare services have provided a regular, reliable service to my child. This has enabled my child to access a regular swim session and better integration into the community. The staff are friendly and able to adapt to change. I would recommend this care service.

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Review from Moray M (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was second to none. We cannot thank you all enough for the time and patience you showed to him.
He was sorry to leave your care but his needs became greater than any of us could give and is now happily settled in a care facility.
We wish you all the very best for the future.

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Review from F H (Client) published on 10 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the careers are kind, helpful, polite and knowledgeable. They were on time, very considerate of all the family's feeling, especially the children as we live in a multi-generational household. We were kept informed of any changes. The staff bent over backwards to help in at very difficult time.

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Review from George D (Husband of Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies are so caring and wonderful. 100% recommend.

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Review from John D (Husband of Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care company. The staff are excellent and their time keeping is spot on.
All carers have been experienced, very cheerful and to be honest we could not have wanted better care.
I repeat they are excellent.

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Review from Viv G (Daughter of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Homecare is an amazing homecare service. From the owner, through the office staff, to the wonderful carers, they have supported firstly my mum, and then my dad too, through good times and bad. They have been flexible and responsive to changing needs, at times it was changing on a weekly basis!
The carers themselves are so positive and cheerful it is a privilege to hear them with my mum who has dementia and they are equally as patient and proactive in their care of my dad. I am humbled at how they take on the most difficult of tasks with no fuss.


I bless the day we chose Cura Homecare and would recommend them 100%.


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Review from Elaine L (Daughter-in-law of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We should have arranged a care visit for Mum a long time ago but were put off by the fact Mum's dementia meant that she doesn't think about time, gets up early and had no pattern when she ate or had naps. We, unfortunately, don't live close and it was getting harder for us to support her at home. Additionally,
we needed to sort something for while we were away. We were very impressed with how helpful the management team were with setting up the care visits. We were all agreed an evening would be best. They talked us through their processes and arranged for us all to meet with the main carer, who has been absolutely brilliant. Sadly we should have done it ages ago, as since Christmas Mum's dementia has got progressively worse and we have decided she needs full-time care and have found her a care home place near where we live.

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Review from Herbert H (Client) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Cura Homecare for 3 - 4 months. I find the staff very understanding and helpful. The listen carefully and always make sure I am comfortable before leaving. They prepare meals first the way I like them and the way it suits me. Thank you Cura Homecare.

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Review from Peggy A (Wife of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, polite and caring, carers happy and chatty.
Very understandable and sensible.

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Review from David M (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very helpful and attentive to my needs and ask if I wish them to do anything more i.e shopping, vacuum cleaning etc. They also provide cheery company which is very welcome and it is good to know they are coming to visit me.

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Review from J E (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend Cura Homecare. Having struggled to find suitable care, we have been delighted to have found Cura Homecare. They are a very caring and professional team who always turn up with a cheerful manner and go to great lengths to assist and care. They are everything we hoped for. Thank you.

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Review from Alan G (Client) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 98 years old and very happy with all the care and friendly attention I receive.

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Review from Cara S (Mother of Client) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we have received so far have been of exceptional quality. The carers are always here on time and text if there's a problem beforehand.
Likewise, they never leave early.
They are polite and patient to me and have a caring mannerism with a professional attitude. My daughter's needs are always
met and she enjoys the time she spends with them.

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Review from Joan T (Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cura Homecare have been reliable, always arriving at the appointed time and very professional.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Cura Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Cura Homecare is calculated as follows: ( (101 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 122 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cura Homecare is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Rebecca

Rebecca McCarron

Job Title: Registered Manager

Joined: 2023

A bit about me: I have worked in care for 10 years in various roles, ranging from young adults with autism and learning disabilities to caring for vulnerable adults. I have two grown-up sons.


When I’m not at work I enjoy: I enjoy spending time with my family. Socialising with friends and enjoying holidays abroad.


My favourite films: are Dirty Dancing, Top Gun and Grease


My favourite food: Chinese


Why I love my Job:? I love my job because I know that we are making a difference in the lives of the service users we support, a great feeling of satisfaction.


Heidi

Heidi Reeves

Job Title: Deputy Manager

Joined: 2017

A bit about me: I worked with children for 8 years in various roles but after I had my first child I wanted a change and care was always something I have been interested in. I have now been in care for 17 years. I have three boys who keep me on my toes.


When I’m not at work I enjoy spending time with my family, reading when I get time and listening to music.


My favourite films: are Dirty Dancing and Grease


My favourite food: Roast or anything with gravy really!


Why do I love my Job?: I love my job because I know that everything we do makes a difference to those who deserve to be looked after and it gives me a sense of achievement knowing that I am helping people to stay in their own homes


Jenny

Jenny Towers

Job Title: Senior support worker

Joined: 2018

A bit about me:


I have been with Cura for about 10 years. I have two daughters aged 17 and 15 along with a husband of 19 years and a dog, cat and a tortoise.


When I’m not at work I enjoy:


living life to its fullest, I enjoying going out and socialising with friends and family, but if I had to choose it would be to spend all day gardening.


My favourite film:
I don’t have a favourite film really but as a child it was the Little Mermaid.


My favourite food:
Cream and garlic but love a bit of Stilton.


Why I love my Job:
I love my job because I couldn’t see myself doing anything else other than helping others, I get a great feeling from helping other people.


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