Caremark Kensington, Chelsea & Westminster

The Shaftesbury Centre, Unit 6, 85 Barlby Road, London W10 6BN
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9.6 16 Reviews
  • Caremark Kensington, Chelsea & Westminster, London
Caremark Kensington, Chelsea & Westminster provides home care services to a range of people with differing needs and preferences, enabling them to remain independent and in their own homes for as long as possible. Care provided is tailored to suit individual needs, personalities, and budgets, while care workers are matched with clients on an individual basis to ensure clients receive the right support for them.

A range of services is available, from as little as a half an hour daily visit through to 24-hour live-in care, for those who require more complex support. The dedicated and trained care team can provide personal care, respite care, live-in care, dementia and Alzheimer’s care, companionship, medication assistance, shopping and meal preparation, domestic help, and support with social activities.

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Care Provided by Caremark Kensington, Chelsea & Westminster

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tarlochan Rajbans (Registered Manager)

Funding & Fees Guide for Caremark Kensington, Chelsea & Westminster

  • Prices

  • Weekdays:
    - Private £19:00 - £21.00 per hour
    - Direct Payment £17.50 per hour


    Weekend:
    - Private £21.00 per hour
    -Direct Payment £19.00 per hour

  • Bank Holidays is one and half of the daily rate for Private and direct Payment

Caremark Kensington, Chelsea & Westminster Reviews (16)

9.6

Caremark Kensington, Chelsea & Westminster has a Review Score of 9.6 (9.602) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Kensington, Chelsea & Westminster has 16 reviews.

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Review from Suheila D (Wife of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to care for a disabled person takes a lot of stress on the partner so having help makes a tremendous difference.
Since I started having a carer from Caremark my daily life has become much easier. I get help 3 times a week for an average of 2 hours each time and I am very grateful. Very good
helpers kind and always come in time.

Reply from Abdi Issa, Manging Director at Caremark Kensington, Chelsea & Westminster

Many thanks for your kind words. We constantly strive to improve on our services.


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Review from R H (Mother of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve had negative experiences with a previous care agency which has put me off from receiving the respite I very much needed for a long time.
Caremark Kensington have restored my faith with care agencies. I’m very pleased with the overall service provided.
The current carers assigned to my daughter
are very kind, caring, helpful, supportive and cheerful. I’m very grateful for all they do. Thank you to the team at Caremark!

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Review from Mohammed U (Son of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take a moment to express my heartfelt appreciation and gratitude for the exceptional care and support provided by Caremark Kensington to my mother. Their dedication to delivering personalized home care services has made a significant positive impact on her life, and I am incredibly impressed
with the high level of care provided by this remarkable company.
Caremark Kensington excels in its commitment to delivering top-notch home care services. From the very beginning, their team demonstrated a genuine compassion and understanding of the unique needs and challenges.
Another major strength of Caremark Kensington is the professionalism and reliability of their caregivers. Each member of their team has exhibited exceptional dedication and empathy in their interactions with my mother. Their punctuality, respect, and consistent delivery of high-quality care have given my family much-needed peace of mind, knowing that my mother is being well-cared for.

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Review from Hetti S (Daughter of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very satisfied with the service and carers that Caremark provided for my elderly mother during a time when she needed extra support. I was very impressed by the caring person-centred approach, which is what care should be, as opposed to a business contractual approach that I have experienced with
some other care agencies. I will certainly be using them again in the future and would happily recommend them!

Reply from Tarlochan Rajbans, Care Manager at Caremark Kensington, Chelsea & Westminster

Hi, thank you so much for your your positive feedback, it was a pleasure looking after you elderly mother when she needed that extra support, as well as providing well needed support to you. We are very pleased to know your mother's health has improved since being supported by our care staff. We always strive to ensure care we provide is person-centred and meets the needs of the persons we care for. We are very pleased to know you are very satisfied with the service and care support workers supporting your mother. Looking forward to hearing from you again.


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Review from Martha M (Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an excellent experience with my carers at Caremark. One carer was so reliable, always on time and sometimes early. She was kind hard-working, friendly and a delight to be around. She was such a bright young lady. The other carer was very excellent and helped with everything.

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Review from Elena S (Sister of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last four months, Caremark (Kensington, Chelsea & Westminster) had been providing care for my sister. From the start of the process, I find everyone so easy to work with, helpful and understandable! The whole team is very professional and knows what they are doing! I would like to thank the
team for my sister's care. The care is excellent and the communication is very good as well and they will call very often to make sure everything is ok. Highly recommended. Thank you team!

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Review from L D (Daughter of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the managers and carers both supportive and attentive. They listened to my mum's needs and acted upon my wishes. Communication was excellent, I always had my calls and emails answered and responded to promptly. They gave me good advice when I asked for it. The carers treated my mum like a member
of their own family. It was the little touches that mattered. They didn't just go into my mum's home and do the necessary things, they stayed and chatted and really listened to her.
I would not hesitate to recommend Caremark (Kensington, Chelsea & Westminster).

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Review from Kathy T (Daughter of Client) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this agency overall. Flexible hours to suit my mother's needs. I was impressed with their duty of care for the elderly over the winter and a personal call to see how my mum was doing after she broke her wrist. The manager always does his best to help.

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Review from S B (Son of Client) published on 29 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Caremark Kensington about six months ago to see if they could help us looking after my/our mother. Mum has Alzheimer's and having carers come in the middle of the day ensures that Mum 'remembers' to eat a good meal for lunch and that she has taken her medication.
From the very first contact,
Caremark Kensington have been just brilliant. They are experienced, efficient, caring and practical. Their communication has been excellent and they sorted us out with our first carer very quickly. We were worried that Mum would not like the idea of a stranger coming to her house but our Caremark carer has been a huge success. She is so gentle and kind with Mum and dreams up activities to do that Mum would never have thought of, like painting and drawing. Mum loves having the carers and is always telling me how much they laugh together.
Caremark Kensington have been so, so, helpful and also very flexible. Without a doubt their carers have allowed us to keep Mum in her own home.

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Review from Phillip I (Son of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Kensington, Chelsea & Westminster) has been looking after my mother for more than 18 months and the care has always been conscientious and attentive. The carers are punctual and the care is flexible, adapting to changing needs. My mother values the help and company provided by the carers,
that has included building a rapport with the same carer over the last six months or so.
There have been several occasions when my mother has been saved from a medical or personal calamity by a Caremark carer.
Payment is easy and good value, allowing for days when my mother visits relatives and the care is not needed.

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Review from John P (Friend of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been looking after my friend as a carer for over sixteen years and Caremark is the first company that gave the best care for my friend which allowed me to have a breathing space and rest for me. I can highly recommend this company to everyone. This is the only company with high standards and I'm
not afraid anymore of my friend as before. I can trust they deliver amazing care to my friend. The company meet my expectations and thanks to them I can sleep well knowing my friend is in good hands.
Thank you so much for all your support and hard work.

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Review from Rajni (Daughter of Client) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is an amazing and excellent care provider for my father. It hasn't been a great journey for my father, my family, and myself, with the help of Caremark, I would like to say we are at ease and ever so grateful. My father's carer is amazing and makes endless efforts for my father. The admin team
at Caremark is amazing and very on point with their communication. I am thankful.

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Review from Gina S (Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with most of the carers I have had. The main carers (my A-team!) are brilliant. They care for my husband with total commitment and help me, as his wife, during my respite hours. They go out of their way to make sure we suffer no discomfort ie. accompanying us to hospital
appointments which have been quite regular for the past few weeks due to a wound on his heel which he acquired after surgery. They have given me and my husband emotional as well as physical support and we would be lost without them. Caremark have taken care of our needs very well.

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Review from Michelle B (Mother of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give feedback on the excellent service Caremark - Kensington is providing for my son who is 46 years old and suffered a severe stroke.
I am very impressed with the care provided, the carers are kind and have a caring and sensitive approach to accommodate my son's ever-changing needs.
The carers have a great rapport with myself, my daughter, my son's partner and most importantly my son. Caremark sends regular carers to give continuity of care.
The manager is always available, helpful and approachable to address any concerns.
Well done Caremark on providing an efficient and effective service.

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Review from Clara J (Daughter of Client) published on 9 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know how difficult it is to find the perfect Care provider for an elderly parent. Look no further, Kensington Caremark is a gem of a find. From the admin to care assistants their main concern is the wellbeing of our father. All his carers are wonderful, loving, they take care of our Dad as a member
of their family, A big thank you to the care manager, you always call my sister and I to enquire about our dad and keep us informed of any changes well in advance. We have seen the change in our Dad since your company took over providing his care. He is happy, joking with all his care providers, he looks forward to their visits. What we have found so amazing is any concerns are dealt with as a team, we are a team, the manager, care providers, and our family. We appreciate you all.

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Review from Sarah W (Niece of Client) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was an excellent care provider for my aunt as she became increasingly needy. The individual carers became friends to her, talking to her as well as getting her up, washing, making breakfast and supper, and doing bits of cleaning and shopping. The Caremark Manager went beyond the call of duty
to look after my aunt and to keep me well informed throughout.

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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Caremark Kensington, Chelsea & Westminster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Caremark Kensington, Chelsea & Westminster is calculated as follows: ( (37 Excellents x 5) + (4 Goods x 4) ) ÷ 41 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Kensington, Chelsea & Westminster is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Jennifer

Jennifer Ramchurn

Job Title: Field Care Supervisor

Joined: 2021

Jennifer has wealth of experience dealing with customers/clients, she is a peoples person always willing to listen to others' concerns and ensures she deals with them appropriately in a timely manner. Jennifer has a keen eye on perfection always looking at ways to further improve the service. Jennifer is a team player always willing to support her team in any circumstances.


Frequently Asked Questions about Caremark Kensington, Chelsea & Westminster

What Type of Services does Caremark Kensington, Chelsea & Westminster offer?

Caremark Kensington, Chelsea & Westminster offers Home Care.

How many Carers does Caremark Kensington, Chelsea & Westminster employ?

Caremark Kensington, Chelsea & Westminster employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Kensington, Chelsea & Westminster to verify any information. View our terms and conditions. Caremark Kensington, Chelsea & Westminster has a Platinum Service – more info.