Caring Heart Carers Ltd

Suite E1 Gemini House, Hargreaves Road, Groundwell Industrial Estate, Swindon SN25 5AZ
Submit a Review
8 Reviews
  • Caring Heart Carers Ltd, Swindon
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Trinity Homecare
Trinity Homecare
9.7
Show Caring Heart Carers Ltd on the Map

Care Provided by Caring Heart Carers Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Caring Heart Carers Limited
  • Person in charge
  • Tina Jung (Manager)
Are you the Owner/Manager of Caring Heart Carers Ltd? View your Advertising Options

Caring Heart Carers Ltd Reviews (8)

Over all time Caring Heart Carers Ltd has 8 reviews.

Overall Experience

  • 4
  • 3
  • 1
  • 0
  • 0

Date Published

8
0
0
0
8

Review from B C (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had carers from this agency since January 2017 she is unable to communicate but understands everything said to her. The carers we have seen in the mornings a total of only 6 during the whole year have all treated her with patience, respect and have always spoken to her as they would with
anyone. The other care agencies we have used this is by far the best by a long way.
We have had only 2 occasions to make minor complaints both dealt with quickly and resolved to our complete satisfaction. A model company that should be copied by all others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y T (Daughter of Client) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has stated that the care is overall satisfactory and that most of the carers are helpful and caring. Some are in a rush and are not so good, she tells me.
My mother is not happy that the rates have increased within her first year and the public holidays are now changed at double the rate.
Carers mostly turn up at scheduled times and some do help with extra chores if needed.
The company does try to accommodate requests.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn R (Daughter of Client) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Caring Heart Carers Ltd for the last 6 months to help my mother-in-law. We have not used carers before but my loved one is now 88 years old and is quickly deteriorating with dementia. We have found all members of staff polite, helpful and very efficient. Initially, my loved one was
quite opposed to the idea of help but now she loves telling us who has been that week and what they've done and talked about. :) Thank goodness for wonderful carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K D (Daughter of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91year old dad is currently being looked after by Caring Hearts Carers.
We have been using this service for 15 months and have found every member of staff extremely helpful. They visit my dad 3 times a day and carry out jobs, such as helping him with personal hygiene, cooking and dishing up his
meals, assisting with getting into bed. They go the extra mile to accommodate this needs and nothing seems too much trouble.
They even moved his double bed downstairs for his comfort. They are friendly, reliable and punctual people who only want the best for their clients.
They even visited him when he was in the hospital in their own time.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Son-in-law of Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company provides a very reliable service and the carers are without exception caring and friendly.
Mother is very happy and feels safe and secure.
The carers have become her new friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike E (Son of Client) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been using Caring Heart Carers Ltd for about 15 months now. They have always been brilliant and nothing is too much trouble. Mum has really enjoyed having them as her carers. She is really going to miss them when she moves over to the carers in the accommodation where she has just moved into.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Client) assisted by family/friend published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient care staff, caring. They don't rush to get the job done, it is always performed professionally.
Carers always friendly and I don't feel embarrassed about having a shower, dressing or undressing for bed even though some staff are younger than me (I'm 25).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nigel J (Client) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding to my needs and very easily adopted to change with my health issues and recently amputation. The staff that are allocated to me are a breath of fresh air especially in the mornings. They certainly brighten up my day and prepare me for that day. Would not wish to lose them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Caring Heart Carers Ltd

What Type of Services does Caring Heart Carers Ltd offer?

Caring Heart Carers Ltd offers Home Care.

How many Carers does Caring Heart Carers Ltd employ?

Caring Heart Carers Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Heart Carers Ltd to verify any information. View our terms and conditions. Caring Heart Carers Ltd has a Basic Service – more info.