Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB
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Top 20 award
9.8 79 Reviews
  • Home Instead (South Lanarkshire), Lanark
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.

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Care Provided by Home Instead (South Lanarkshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Lesley Hall (Care Manager)

Funding & Fees Guide for Home Instead (South Lanarkshire)

  • Prices

  • Available on request

Home Instead (South Lanarkshire) Reviews (79)

Total of 79, showing 1-20
9.8

Home Instead (South Lanarkshire) has a Review Score of 9.8 (9.751) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (South Lanarkshire) has 79 reviews.

Overall Experience

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Review from Katy M (Daughter of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.

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Review from Thomas C (Relative of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.

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Review from D M (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are providing an excellent service for my parents who are 94 & 92 and suffer from dementia to some extent. I live 200 miles away and depend on the service provided and have POAs in place. My parents and I rely on the service provided as the local council are unable to provide support to
the levels I am comfortable with due to the budget constraints the council operate under

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Review from P M (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all staff kind, considerate and empathetic. Frequent communication easy, enabling prompt updates and changes to care.
Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.

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Review from Ross M (Son of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the manager and her team. All conversations have been centered around my mum and how they can help. They have adapted to my need for additional care. I can't thank them enough. My mum is being well looked after and is really happy with the help provided. No question has
been too much trouble.

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Review from I R (Son of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

overall very satisfied, although not keen on continuous change of carers, not great for relationship building.

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Review from R H (Husband of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the customer service my wife receives from your company. All the staff we have had have been helpful and courteous. I wouldn't hesitate to recommend your company.

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Review from J B (Private Carer of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class service provided by the staff who attended, always on time friendly and nothing is a problem to them. They always provide excellent service and I'm always kept up today with access to the app.

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Review from E B (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Home Instead for a month and find the staff and service very good.

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Review from E S (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have ever needed help and I am very impressed with the care and attitude of the helpers.

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Review from R M (Nephew of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt and I had a very nice meeting with one of the staff yesterday.
Things are going well and we’re very pleased with the care package.
All the carers are very nice.
We’re looking forward to the next meeting. Thanks.

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Review from J G (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have from Home Instead is excellent. My carers do more than I ask, with a will. Kindness and respect are forthcoming at all times, they treat me like my favourite aunty! We got along very well.

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Review from L R (Wife of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care service stays in touch and always responds quickly to any questions. The carer is a perfect match and she is happy to discuss possible activities with me and to fit in with my domestic arrangements.

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Review from J R (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead South Lanarkshire provide a wonderful service to my mother which is allowing her to remain in her own home at the age of almost 94. Carers are kind, courteous and caring and office staff very amenable to help with any extra requests from the family.

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Review from Lynn P (Daughter-in-law of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care provider with friendly and approachable staff. They have successfully accommodated all care requests. All the staff have provided an excellent service with frequent updates and reviews. Communication has been outstanding.

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Review from Elspeth A (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and considerate of Dad's needs. Listen to our comments, very happy to accommodate any changes to Dad's care that may be required. All staff caring and friendly. Dad was treated with respect and dignity at all times by all care staff.

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Review from H B (Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I appreciate the support they have provided me over the years. Could however pay closer attention to their client's preferred wants and needs. I understand however this is not been easy due to the shortage of staff etc, perhaps employing more care workers would help. Communication is poor between
all including office staff, care workers, team leaders and clients and needs improvement.

Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire)

Yes as with all care companies at the moment recruitment is very difficult, especially over the festive period when we were tight for staff. This has vastly improved in the last month as recruitment of new staff have come on board. I am sorry for the dip in service but you should see this become more consistent going forward.


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Review from Sharon S (Friend of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides personal care for my friend who has disabilities resulting from a stroke, all the carers are great and valued, as are all the staff. They are considerate to his needs and also realise that routine plays an important part in his care. If I ask for help or advice they will help if
they can..so thank you Home Instead.

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Review from M M (Wife of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is good.
The continuity of same care staff and also the same time each day is very important to my husband due to his Alzheimer's condition. The time sheet that I receive each Friday afternoon for the following week is also appreciated. The care staff are always professional, understanding
and make my husband feel at ease which is a great help to myself.

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Review from A F (Sister of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an excellent service for my sister. They respond quickly and appropriately to any change in circumstances and keep me up to date on any issues of concern. The care providers are professional and caring.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Home Instead (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Home Instead (South Lanarkshire) is calculated as follows: ( (151 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 185 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (14)

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Meet the Team (0)

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Frequently Asked Questions about Home Instead (South Lanarkshire)

What Type of Services does Home Instead (South Lanarkshire) offer?

Home Instead (South Lanarkshire) offers Home Care.

How many Carers does Home Instead (South Lanarkshire) employ?

Home Instead (South Lanarkshire) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (South Lanarkshire) to verify any information. View our terms and conditions. Home Instead (South Lanarkshire) has a Platinum Service – more info.