Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB
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Top 20 award
9.8 79 Reviews
  • Home Instead (South Lanarkshire), Lanark
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.

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Care Provided by Home Instead (South Lanarkshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Lesley Hall (Care Manager)

Funding & Fees Guide for Home Instead (South Lanarkshire)

  • Prices

  • Available on request

Home Instead (South Lanarkshire) Reviews (79)

Total of 79, showing 21-40
9.8

Home Instead (South Lanarkshire) has a Review Score of 9.8 (9.751) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (South Lanarkshire) has 79 reviews.

Overall Experience

  • 64
  • 12
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  • 1

Date Published

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Review from Carole G (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care given.

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Review from R T (Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I receive from you. The ladies who come are always prompt and are happy to carry out anything I need done. I am pleased that it is the same lady who came and I feel very comfortable with her.

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Review from A M (Daughter of Client) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has carers in twice a week for two days at a time in order to provide a break for her partner. The ladies are very friendly and thoughtful. They are trying hard to build a solid and trusting relationship with my mother. They understand her condition and work with her to help her maintain independence,
control and dignity.

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Review from M N (Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied, good.

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Review from H W (Wife of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead, has been a great help to me.

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Review from Susan B (Daughter of Client) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been so helpful from the first phone call. Now that Dad is home, the lunchtime service they provide is outstanding, not only do they provide for my dad's needs, they seem to go above and beyond. I originally contacted Home Instead as we were struggling to get care four
times a day for Dad. We have since been offered a lunchtime service but we declined as Dad feels relaxed and at ease with the staff, and looks forward to hearing their news or even a chat about sports.

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Review from F D (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide an excellent service. We are delighted with the care and support they provide to Mum. The staff are kind, caring, and provide a tailored care plan to suit all of Mum's needs and requirements.

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Review from David A (Son of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare has provided carers to my mother for a few months now. Their support and care have provided my mother with company and support. All are excellent and very supportive and helpful. Whether it is helping with showering, cleaning the house, washing bedding and clothing, going shopping or just sitting
with a cup of tea and chatting they are all heroes.

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Review from Sharon S (Power of Attorney of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing personal care for 5 years and they are first class. They are extremely accommodating, dealing with all needs of a disabled man enabling him to remain in his own home. Thank you all at Home Instead.

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Review from Jan E (Daughter of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a great and very supportive service. Staff are very pleasant, friendly and competent. I was attracted to the service because of its reliability and backup staff which means my mother would not be let down. Despite staff shortages, the office has always ensured my mother has a visit each Saturday
as she expects.

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Review from A D (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Home Instead to be very kind, courteous and extremely helpful. I always receive prompt replies to any of my queries and I feel they go the extra mile to aid and assist my family.
Using the app, it’s easy to check in and see how my Dad is doing on the day of the visit.
As
I live two hundred miles away, it’s very reassuring to know that he’s receiving such good care. My Dad enjoys the visits also.
Thank you to all the staff.

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Review from A D (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and friendly service. The service provider communicates any information or changes very well and I’m confident that any concerns that I had would be listened to.
Mum has been very happy with all of the carers that have attended to her.

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Review from John W (Wife of Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't find fault with anything at review.

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Review from L W (Wife of Client) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with all the service you have provided.

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Review from Alan B (Son of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has supported my dad since he came out of the hospital in April. His health and general well-being have improved considerably with the help of his carers. I don't know what he would do without them. Thank you to Home Instead.

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Review from Barbara P (Daughter of Client) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum continues to receive excellent service from very professional, competent and caring staff. Despite the pressures caused by staff absences, all visits to my mum have always be covered and any change of carer introduced to her and shadowed by familiar carers giving her reassurance and confidence.
Mum really appreciated the support of her carers and much enjoys their company too.
I would also like to commend all the other staff involved particularly the care manager, the office staff and the field supervisor, who are always so helpful, prompt and efficient in dealing with any questions and making this service so good.

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Review from J L (Client) assisted by family/friend published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My usual carer is excellent, however, the substitute carer I would only describe as adequate On the whole any additional carers are good.
My family have spoken to both carer supervisor and care manager in relation to substitute carer, however, it has not resulted in any improvement. Ths has been reported
at all reviews.
I would discontinue the service if my family agreed, however, they feel for my safety and well being I need someone with me when I attend to my personal hygiene due to mobility issues.

Reply from Alan Barr, Owner/Director at Home Instead (South Lanarkshire)

We know you like to have your main carer and out of the last 90 visits from 1st March to 31st May she has supported you for 45 of these visits. She only works 5 days a week so is unavailable 2 days a week and this combined with annual leave means she was not available for another 30 days over this period. So out of the 90 visits, there were 15 visits that she may have been able to support you but did not. Given you need support 7 days a week this means we have to use alternative staff other than your main carer.


We try our hardest to match up our Care Professionals with clients and provide as much continuity of staff as possible but sometimes don't always manage it and in the case of seven days a week care then it's impossible to have the same member of staff in all the time.
We will try our hardest to get the balance right going forward and have discussed with your family who want to keep you safe.


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Review from M M (Client) assisted by family/friend published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having now had several weeks of service I am delighted with all aspects provided. From the initial contact, set up meetings with the care manager and meeting with the staff providing my care, everything has been dealt with in a courteous and respectful manner. I feel they have really listened to my
thoughts and needs and have gone out of their way. I feel they have really listened to my thoughts and needs and have gone out of their way to ensure it is just what I wanted and needed. The caregivers are such lovely people always on time, very high standard of care and support. I really enjoy my visits from the, from a company point of view too.

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Review from James C (Son of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The companionship service provided to my father is first-class. I am very happy with the care he gets, the way he is looked after and the service he receives. The companionship service has delivered everything I was promised.

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Review from Kathleen A (Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the service highly enough.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Home Instead (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Home Instead (South Lanarkshire) is calculated as follows: ( (151 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 185 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (14)

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