Home Instead (South Lanarkshire)

7 St Leonard Street, Lanark ML11 7AB
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Top 20 award
9.8 79 Reviews
  • Home Instead (South Lanarkshire), Lanark
Home Instead (South Lanarkshire) provides a range of home services to clients so that they can live independently in their own homes.

It provides assurances to both clients and their loved ones that they will be cared for with dignity and respect.

Promise:

•        Reliable, Responsible and people you can trust
•        Same carer every visit – 1:1 relationship
•        Carers visit when it suits you
•        Only provides services that staff would be happy for their own family to receive
•        High standard of trained care workers

The level of service provided enables people, no matter what age, to stay in the familiar surroundings of their own home for as long as possible.

Services provided include light housekeeping, meal preparation, personal care and dementia support.

Home care is available from a couple of hours a day, all the way up to 24 hours and is tailored to suit the needs of the individual.

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Care Provided by Home Instead (South Lanarkshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Lesley Hall (Care Manager)

Funding & Fees Guide for Home Instead (South Lanarkshire)

  • Prices

  • Available on request

Home Instead (South Lanarkshire) Reviews (79)

Total of 79, showing 61-79
9.8

Home Instead (South Lanarkshire) has a Review Score of 9.8 (9.751) out of 10, based on 31 reviews in the last 2 years. Over all time Home Instead (South Lanarkshire) has 79 reviews.

Overall Experience

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Review from Jennifer B (Relative of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are lovely and take great care of looking after our grandparents. Gives us peace of mind to know they are coming in a few times a week. Gran is always saying how nice the visits and cups of tea are.

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Review from I B (Daughter of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has received excellent care from all Home Instead carers. Everyone is very kind, patient and treats my Mum with great dignity during their visits. The management team are very efficient and put in additional care very quickly when it was needed. I have been delighted with the standard of service
we, as a family have received.

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Review from S M (Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been such that the carers involved have become friends. Their assistance has made vast improvements in my daily life.
For that reason, I am continuing to employ them.

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Review from Alan M (Brother of Client) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have used Home Instead South Lanarkshire for 1 month now to provide home care. So far we have found them to be professional, reliable and helpful. The care manager is helpful and knowledgeable.
The caregivers are respectful and professional.

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Review from Rosie F (Daughter of Client) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been using the service for roughly 6 months.
We have found the service professional with a caring approach.
I feel comfortable to ask questions and my parents enjoy the visits they receive.

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Review from William M (Son of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly to my mother.
Interaction with my mother is excellent.
My mother, who has alcoholic dementia, remembers their visits and responds to them very well and is not resentful of interference in her life, but looks forward to their company hugely.

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Review from A K (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Home Instead when I have to be away from home for very short periods. I have other family members who help with the care of my husband, however, there are times when there is no one available to look after or be with him. This is when Home Instead has been a saviour. Both owner and manager are
very friendly, welcoming and accommodating and have always provided a caregiver to fit in with my husband's needs. The caregivers are always friendly, helpful and reliable.

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Review from Elizabeth E (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the whole experience excellent. The carers were very professional, compassionate and were always very considerate to my mother. Their time keeping was excellent.


I would certainly recommend Home Instead Care South Lanarkshire.


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Review from J.C M (Relative of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the practical and emotional care and support provided to our parents. A friendly and positive approach has been a huge benefit.

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Review from P S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise my dad's carers enough. All of the girls are kind, caring, professional and I must say that their efficiency means that my father doesn't have to be hospitalised or referred to a nursing home - something for which, we are eternally grateful.

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Review from M M (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with the high standard of caregiving from Home Instead Senior Care (South Lanarkshire). Mum finds her caregiver very friendly, gentle and compassionate. She is very reliable arrives punctually and treats mum with great dignity and respect. She is very helpful and always
willing to do what is asked of her. The fact is the same caregiver provides continuity and allows her to get to know mum well and fit in with her routines.
The owner and care manager are easy to contact, extremely helpful, professional and very flexible with arrangements. We would highly recommend this company keep up the excellent work!

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Review from Walter F (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for a few months and I am very happy with them.

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Review from Elizabeth S (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead since May 2017 and am delighted with the service provided. My carer could not be more helpful, very obliging, doing all I require with thoughtfulness and care. I look forward to the weekly visits. I would have no hesitation in recommending Home Instead to anyone who needs this
service.

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Review from M A (Wife of Client) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is of great help when you are a carer that you have support. I am very glad to say yes with Home Instead Senior Carer I am managing this very difficult period.

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Review from Simon R (Son of Client) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead Senior Care (South Lanarkshire) enough, it has completely changed my mother's outlook on life. My mother has needed care for over 20 years and the quality she receives from Home Instead Senior Care (South Lanarkshire) is the best she's ever had. All dealings I have had
with the care manager and owner have been first class - he even personally took the caregiver to my mum's house during really bad snow which shows true dedication and concern for his clients. Home Instead Senior Care (South Lanarkshire) told me they wanted to be better than the rest and they are certainly delivering on that vision. Well done guys!

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Review from I G (Client) assisted by family/friend published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints, the staff are very reliable and treat me with dignity and respect. I enjoy the friendly banter. The caregivers are very friendly and helpful, always showing me consideration and compassion.

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Review from Nan W (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my service. I have built up a good relationship with my carer. She respects my privacy and is very reliable. I do not want to have too may caregivers and I really like the continuity that Home Instead Senior Care provides.

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Review from John W (Client) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the service is very good, very reliable and my husband gets on very well with the caregiver. She takes him out some days for coffee, also I enjoy my free time.

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Review from T M (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the quality of service. They are very friendly, reliable and very punctual. My caregiver is very polite and always respects me. She is very hard working and always goes that extra mile.
I really like the fact they are so flexible and very much person-centred. Tailor made for my
needs. My caregiver always takes the time to have a chat with me.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Home Instead (South Lanarkshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Home Instead (South Lanarkshire) is calculated as follows: ( (151 Excellents x 5) + (23 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 185 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Lanarkshire) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (14)

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