Lotus Home Care Rotherham

Silkstone House, Pioneer Close, Wath-upon-Dearne, Rotherham S63 7JZ
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8.5 5 Reviews
  • Lotus Home Care Rotherham, Rotherham
Lotus Home Care Rotherham is a provider of high-quality care services to older people in the Rotherham area, enabling them to live independently within their own homes.

Person-centred care is delivered that puts the individual first, with staff promoting dignity and respect of the client at all times.

A selection of care services are available, such as domiciliary care, companionship, physical disability care, respite care and palliative care.

Staff are carefully selected and vetted within the company. They are chosen for their compassion and professional caring skills, and once selected the rigorous training programme is undertaken.

They have their own in-house trusted assessor and work closely alongside occupational therapists.

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Care Provided by Lotus Home Care Rotherham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Brill (Registered Manager)

Funding & Fees Guide for Lotus Home Care Rotherham

  • Prices

  • Rotherham Council - £24.72
    Rotherham CHC - £21.75
    Direct Payment/Private - 26.90 per hour
    £17.15 per 30 mins


    Sheffield Direct Payment - £22.96
    Private - £26.90 per hour
    £17.15 per 30 mins

Lotus Home Care Rotherham Reviews (5)

8.5

Lotus Home Care Rotherham has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Lotus Home Care Rotherham has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
2
2
2
3

Review from V M (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to do this commendation to certain staff members of Lotus Rotherham, unfortunately I cannot name them but in particular the two teams. They always treat my mum with respect and above all kindness. I would also like to add the person on the out-of-hours line on Friday night and Saturday 10th/11th
Jan 2025 to this commendation. Any care providers don't always get the praise they deserve, but these guys do their very best with the resources they have. I have my own quite serious health issues at the moment and the weather has been extreme of late, yet I know mum is safe with them. Prior to Lotus as a family we had 2 other care companies which were far from being close to adequate but Lotus are worlds apart. My mother is 24/7 bed bound but those teams make sure Mum is heard and cared for and Mum seems happy, I love seeing her smile when they do her hair and they listen to her and have more patience than me finding something for her to watch. Thank you!

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your heartfelt commendation. It's truly wonderful to hear about the exceptional care and kindness shown by the teams at Lotus Rotherham. Your words highlight the dedication and compassion that often go unnoticed in the care sector, and we're sure this will mean a great deal to them. We're especially pleased to hear that your mum feels heard, cared for, and happy in their hands. It's a testament to the difference they are making in her life. Your recognition of their efforts, especially in challenging weather and amidst your own health concerns, speaks volumes about their commitment. We're also glad to hear that your mum feels heard, valued, and happy in those small moments, like doing her hair and finding something she appreciates. This will be passed to the Team.


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Treated with Dignity

Value for Money

Review from J H (Wife of Client) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help the staff showed my husband was very good. One of the carers came in to our home was very caring and helpful. Could not thank him enough.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Rotherham

Thank you so much for your kind words. We're so glad to hear that the help provided to your husband was beneficial and that the carer was both caring and helpful. Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the carer.


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Review from Jayne K (Niece of Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Lotus Care and the care they have provided.
The staff are very pleasant and respectful to not only our uncle but to us and our home.
Would not hesitate to recommend this care provider.

Reply from Harry Singh, Operations at Lotus Home Care Rotherham

Thank you for your kind comments.


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Management

Treated with Dignity

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Review from Julie T (Daughter of Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very patient with mum she responds very well to them lovely carers.

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Treated with Dignity

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Review from Bev M (Client) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has provided me with every support I need. Carers are friendly and polite and always someone at the end of the phone to help.

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Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Lotus Home Care Rotherham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Lotus Home Care Rotherham is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Rotherham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Emma

Emma Brill

Job Title: Registered Manager

Joined: 2018

I am Emma and I am the Registered Manager at Lotus Home Care Rotherham.


I have worked in the care sector for the last 10 years. I am very proud of the career sector I have ventured into and could not see myself doing anything less. The best part of my role is meeting all the different individuals who need our care and support and ensuring a high-quality service is provided to meet their needs. Supporting individuals in their own homes allows us to promote independence and enhance the quality of life, providing reassurance that loved ones are safe and cared for.


I have supported individuals with a variety of needs such as dementia, drug and alcohol dependency, mental health and end-of-life care. Lotus Home Care is like family and wouldn't see anyone as anything less.


Stephanie

Stephanie Hart

Job Title: Care Manager

Joined: 2023

Hello, my name is Steph, and I am the Care Manager at Lotus Home Care. I have always been passionate about providing care to others, as I firmly believe that everyone deserves to live a life of dignity and quality. This passion fuels my work, as I find great job satisfaction and a true sense of accomplishment in helping others.


I began my career as a carer at Lotus Home Care and, through hard work and dedication, I was promoted to my current role. I truly enjoy every aspect of my position, and I am proud to work alongside Emma, our Registered Manager. Together, we ensure that the care we provide is tailored to each individual’s unique needs.


In my role, I am committed to supporting individuals and their families, ensuring they receive person-centred care throughout their journey. Whether it’s mental health support, end-of-life care, dementia care, or assistance with other disabilities or illnesses, my focus is always on providing the best quality of care to improve the lives of those we serve.


Ceri

Ceri Hewitt

Job Title: Deputy Manager

Joined: 2024

I am Ceri and I am a Deputy Manager at Lotus Home Care Rotherham. I joined Lotus Home Care in September 2024. I have worked in care since I was 18 years old and could not see myself doing anything different.


I enjoy the team I work with and have settled into Lotus like a family. I love to support our clients ensuring their care and support needs are provided with dignity, respect and quality service.


Claire

Claire Maguire

Job Title: HR & Finance

Joined: 2015

We are the Finance and HR team at Lotus Home Care.


We handle billing and payments, payroll and HR.


We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.


We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.


We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.


Frequently Asked Questions about Lotus Home Care Rotherham

What Type of Services does Lotus Home Care Rotherham offer?

Lotus Home Care Rotherham offers Home Care.

How many Carers does Lotus Home Care Rotherham employ?

Lotus Home Care Rotherham employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Rotherham to verify any information. View our terms and conditions. Lotus Home Care Rotherham has a Platinum Service – more info.