Master One Care

Trident Court, 1 Oakcroft Road, Chessington KT9 1BD
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9.0 32 Reviews
  • Master One Care, Chessington
Master One Care offers live-in care, personal care, companionship, overnight support, assistance with medication, household duties, shopping, meal preparations, companionship and much more.

Staff all hold a current enhanced DBS and are fully trained to a very high standard by the registered manager. All of Master One Care's staff complete a robust recruitment program to enable the team to ensure that all staff are compassionate, empathetic, trustworthy and reliable.

Master One Care offers care and support that meets your requirements, from a 30-minute visit to 24 live in, 365 days a year, for both short and long term. All care delivered by Master One Care staff is to a very high standard and is always person centred ensuring that all clients' needs are met.

The Care Coordinator works hard to meet all clients' needs, making sure the regular care workers attend clients' homes at regular times.

The Care Coordinator monitors clients' needs in order to support them with the correct care plan, and the suitable carer.

Master One Care works closely with health professionals in the care sector to ensure the best outcome is achieved for all clients.

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Care Provided by Master One Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gemma Tear (Registered Manager)

Funding & Fees Guide for Master One Care

  • Prices

  • We offer competitive transparent rates
    Minimum of 30 minute calls
    All charges are based on the time a carer is assigned to a client

Master One Care Reviews (32)

Total of 32, showing 1-20
9.0

Master One Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Master One Care has 32 reviews.

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Date Published

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Review from Kenneth K (Power of Attorney of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attends to all the needs of the client. Friendly and warm service, they go above and beyond to help. We have been using this company for the last three years, they always adapt to our needs and make life easier for us and the client.

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Review from Connor S (Friend of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Master One Care have been looking after a family friend of ours for a few years now and I can honestly say they are a fantastic team. Nothing is too much for them, we see regular care workers and the communication is great. We are truly grateful for what they do.

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Review from Andy E (Son-in-law of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Navigating your way through emotional times through the plethora of bad experiences and difficult decisions can be tough when dealing with the care of a loved one. Working with MasterOneCare has been the best decision we ever made. Every single carer has been positive, professional and personal. We
often have to remind ourselves that we are just one of a number of clients due to the absolute highest level of personal care and attention we have received. ‘Above and beyond’ doesn’t even start to describe their attitudes. My wife and I unreservedly recommend MasterOneCare. They have undoubtedly extended the life of my father-in-law and given us complete trust and peace of mind as we have coped with a 100-mile distance between us and our very poorly loved one.

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Review from Tina H (Daughter of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare have been absolutely fantastic in providing care for my mum. They have been so professional from the start and have gone above and beyond my expectations during a very difficult period of time. The care and support provided has been exceptional.
They have an app that I am able to log
on to after each visit, which provides excellent feedback and details. This has been so reassuring and helpful, but also highlighted any issues/alerts that have been raised. They have also provided detailed correspondence to other medical professionals to try to gain additional support for my mum.
I can not fault MasterOneCare and would highly recommend them.
Thank you so much!

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Review from Fleur E (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care given by MasterOneCare. They are carers in the true sense of the word. They do not only provide essential care through personal care, medical assistance and support around the house. They truly care for those in their care. They have repeatedly gone above and beyond to provide
a first-class service to my father. Living over 100 miles away from him, I have the utmost confidence in their ability to look after him as a person, a human being and not just a client. They treat him with care and compassion. They look after him as if he was one of their family. They talk to him as a valued member of the family. I could not have hoped for a better company to be caring for my father. Every single person in the team, he counts as a friend and trusts whole-heartedly.

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Review from Anne D (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare are fantastic. I would highly recommend them because of them and the care they give my mum. I can continue working full-time and know that she is being cared for. They look after mum's every need if there are any changes with mum's care they let me know immediately. Well done and thank
you to all at MasterOneCare

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Review from I J (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare have been providing care for my father for some months. They have also been keeping an unofficial eye on Mum which has resulted in calls to GP when she has been looking unwell.


Staff and management are friendly and caring, treating Dad with respect and love (and he loves it!)
Their

care has certainly been a significant factor in transforming Dad from a very poorly man to being quite lively.


Thanks


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Review from Samantha B (Daughter of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare are simply put, amazing. The care they give my mother is second to none, every single carer goes out of their way and nothing is too much trouble. They are gentle and treat her with so much compassion and dignity. If we have to change things at short notice it’s never a problem and if
we need them sooner than their allocated time they will get to us. They have been instrumental in getting extra help Mum needs while trying to deal with the transition from social care to CHC which has caused a huge amount of stress. Having had to remove 3 previous firms for neglect and safeguarding issues we made the best decision to instruct MasterOneCare and would never go back. The manager should be very proud of herself and her team

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Review from S K (Power of Attorney of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to MasterOneCare by a neighbour.
We found them very professional and caring and they have this amazing app that alerts you to visits and action taken. The carers are friendly, kind and compassionate and we are very happy we were introduced to MasterOneCare .

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Review from Jacqueline P (Wife of Client) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with MasterOneCare. We have a small group of carers with whom we are both familiar. They are reliable and caring, and bring cheerfulness into the home. Although it has been difficult adapting to having people in the house, we have never felt that the team are intrusive in any way - they
are discreet and professional at all times. We would have no hesitation in recommending MasterOneCare.

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Review from Natalie O (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at MasterOneCare are outstanding. They are always punctual, reliable and go over and above what is expected. My mum has a fantastic relationship with her care team, and it gives me great peace of mind knowing that my mum is safe and truly looked after. I have no hesitation in recommending
MasterOneCare.

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Review from Martin W (Son of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be very happy to recommend MasterOneCare to friends and family if they needed similar care. MasterOneCare is a family run company and is very caring and professional. The regular carers have developed a good relationship with my mother who suffers from dementia. The managing director and co-ordinator
are both 'hands-on' and will often see Mum either to provide care or to check on Mum if anything of concern has been raised by the regular carer. The co-ordinator is very approachable, and I know I can ring her at any time if I have any worries or want to discuss Mum's care. They are always willing to offer extra help. When I recently was unable to get Mum's shopping, it was no trouble at all for the carer to buy the essentials. Every visit, the carer log on the app and logs out at the end reporting on the visit: medication is given, what drinks and snacks have been left, and how Mum seemed, that sort of thing. As it only takes a minute to check, I find the app reassuring.

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Review from Louise H (Daughter of Client) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can fully recommend MasterOneCare. The whole team have provided care with kindness and generosity to my Mum over the past 11 months, even visiting her when she was in hospital. They provide a reliable service and are very good at communicating both with my Mum and with me and my siblings. They have
been flexible to adjust their service when needed, particularly over the Christmas period with last-minute changes to rules regarding family get-togethers. We are extremely grateful for all they do to allow my Mum to continue to live in her home.

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Review from Margaret O (Daughter of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare was recommended to me by a friend whose mother was a client. I'd had a previous care agency for my mother and was not happy with the care they provided. The change in the care provided by MasterOneCare was such an improvement immediately. There was no comparison. They are very professional
but also nothing was too much trouble for any of their staff and I can't thank them enough for the care and affection they gave to my mother who lived at home until she was 101. Without hesitation, I would recommend them to anyone who needs care for themselves or a loved one.

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Review from F C (Daughter of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for better carers to look after my mother in her last months. They really exceeded the family expectations and treated her as if she was their own mother rather than a client. I couldn't recommend them highly enough.

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Review from Lynn P (Daughter of Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We met MasterOneCare three years ago when our father was in need of urgent care and support. From then up until the current date, they have supported us as a family, providing excellent care and kindness, always in a very professional way. Sadly, our father has now had to move into residential care.
We cannot thank MasterOneCare enough for making our father's time at home safe and happy. We would have no hesitation in recommending them and in fact have made two personal recommendations to other service users. Thank you so much to the MasterOneCare team.

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Review from Patricia L (Daughter of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from this agency have built up a lovely relationship with my father (the client), myself, and family. The carers are from a small group so they all know my Dad and are fully aware of his needs. They are consistently prompt for all calls which are reassuring. Communication is brilliant and
I cannot recommend this care agency and the people that work for them highly enough.

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Review from Susan C (Daughter of Client) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review on behalf of myself and my mother, who sadly is no longer able to write for herself. We are both very happy with the care services that my mother receives. All the staff are very kind and have many years of experience. They treat my mother with dignity and respect always. I
would find it very difficult to care for my mother without the care and support from this care service.

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Review from N C (Daughter of Client) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend MasterOneCare. What they said they could do for my mother they did (in fact more). When they said they would visit at certain times during the day, they did. I always received a text to say they have arrived and a text to say what they had done and how mother was.
The care,
safety and wellbeing for my mother was first class, giving me great peace of mind that she was being well looked after.
MasterOneCare offer en efficient service and fantastic support and mum felt spoilt with their care.

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Review from Jackie S (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with all the services.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Master One Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Master One Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Master One Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (2)

Louise

Louise Masterson

Job Title: Coordinator

Joined: 2017

Louise has been at Master One Care for over seven years as our care coordinator.


Louise works hard to meet all of our clients' needs, making sure the regular care workers attend our client's homes at regular times.


Louise monitors our client's needs in order to support them with the correct care plan, and the suitable carer.
She works closely with the health professionals in the care sector to ensure the best outcome for the clients is achieved.


Louise is fully trained to a very high standard and is very experienced in all aspects of care. Louise is currently working on her Level 4 qualification in Health and Social care.


Sarah

Sarah Weatherby

Job Title: Senior Care Worker

Joined: 2017

Sarah has been working for Master One Care for over seven years as our senior care worker.


Sarah works full-time and works extremely hard for our clients, going beyond and above for all. Sarah works closely with management and also works very well with our members of staff.


Sarah has over 20 years of experience working in the care sector and is fully trained.


Frequently Asked Questions about Master One Care

What Type of Services does Master One Care offer?

Master One Care offers Home Care.

How many Carers does Master One Care employ?

Master One Care employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Master One Care to verify any information. View our terms and conditions. Master One Care has an Enhanced Service – more info.