Master One Care

Trident Court, 1 Oakcroft Road, Chessington KT9 1BD
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9.0 32 Reviews
  • Master One Care, Chessington
Master One Care offers live-in care, personal care, companionship, overnight support, assistance with medication, household duties, shopping, meal preparations, companionship and much more.

Staff all hold a current enhanced DBS and are fully trained to a very high standard by the registered manager. All of Master One Care's staff complete a robust recruitment program to enable the team to ensure that all staff are compassionate, empathetic, trustworthy and reliable.

Master One Care offers care and support that meets your requirements, from a 30-minute visit to 24 live in, 365 days a year, for both short and long term. All care delivered by Master One Care staff is to a very high standard and is always person centred ensuring that all clients' needs are met.

The Care Coordinator works hard to meet all clients' needs, making sure the regular care workers attend clients' homes at regular times.

The Care Coordinator monitors clients' needs in order to support them with the correct care plan, and the suitable carer.

Master One Care works closely with health professionals in the care sector to ensure the best outcome is achieved for all clients.

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Care Provided by Master One Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gemma Tear (Registered Manager)

Funding & Fees Guide for Master One Care

  • Prices

  • We offer competitive transparent rates
    Minimum of 30 minute calls
    All charges are based on the time a carer is assigned to a client

Master One Care Reviews (32)

Total of 32, showing 21-32
9.0

Master One Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Master One Care has 32 reviews.

Overall Experience

  • 31
  • 1
  • 0
  • 0
  • 0

Date Published

32
0
2
3
29

Review from C M (Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Myrtle C (Client) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the girls who came in to help me. They are all cheerful and ready to help in every way, always chatty and interested in all I do. On the rare occasion, I have a wobbly their sympathy is most welcome. Please convey my grateful thanks to all of them.

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Review from Gail K (Daughter of Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have made a better choice than MasterOneCare Ltd. The whole staff took the best care of my Mum in her final few months. We recommended them without any reservation whatsoever. They work hard for you and are beyond reproach.

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Review from June B (Daughter of Client) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely grateful and happy with the care that MasterOneCare Ltd is giving to our mum. She loves the carers who are very kind and helpful, it has taken a great deal of worry from us now they are in place. They treat her with care and understanding and help where needed.

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Review from David F (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was very kind and helpful and she was a pleasure to be with.

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Review from Pauline O (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the time at MasterOneCare to always be professional, caring, gentle, trustworthy and punctual.
They treat me with respect and I have no hesitation in recommending them.

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Review from Anne W (Daughter of Client) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are two carers who visit dad in the morning and evenings. They take care of his personal needs and prep breakfast and evening meal for him. To us, they chat and interact with him which is very special. They encourage him to do what he can and assist. Their paperwork is very efficient and everything
is recorded at each visit. They are in regular contact with us offering advice suggestions and recommendations whilst totally professional they are caring people. Can't recommend MasterOneCare highly enough.

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Review from Lynne S (Daughter of Client) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MasterOneCare Ltd provide an excellent service. Their carers are all very caring and have built a great relationship with my mother, for whom they provide the care 4 times a day, my father and all the family. They are very professional, friendly and are always on time. We have never had any cause for
complaint in the 4 months they have been providing care. We feel very happy and relaxed to have them in our home and caring for mum. They are extremely highly recommended.

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Review from Myfanwy B (Client) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am treated with such kindness and care always. I look forward to my carers visits four times daily.

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Review from Gwenda H (Client) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my care has been very good. There have been a few problems with some carers but eventually, put right after new carers joined the company. Some problems took a long time to sort out due to lack of communication which I trust will be sorted out better in the near future. The carers are friendly,
helpful, understanding and listen to what you/I have to say and ask their help.

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Review from Kelly R (Daughter of Client) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have had home care before. I was not completely happy with what I was getting told by my parents, so I thought I would try another company, and I am so happy I did. MasterOneCare has been brilliant, my parents love the carers and they are very professional at what they do. They actually have
made me and my parents realise that the previous company was not doing what they should have been doing with caring for my parents. They go out of their way for my parents and you can see the passion they all have for their job. I would like to say a huge thank you. You have taken a huge weight off our family.

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Review from Rosemary W (Daughter of Client) published on 21 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Asked this company for care quote for my father.
After a very intense discussion, I became very aware of the High Standards offered. I was shown in much detail a paperwork trail of my father's needs, things that previous companies did not advise me on or were actually doing.
Very glad I did about
2/3 hours of important input from both the company and our needs. Very worthwhile taking the time, and it is still working a treat.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Master One Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Master One Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Master One Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (2)

Louise

Louise Masterson

Job Title: Coordinator

Joined: 2017

Louise has been at Master One Care for over seven years as our care coordinator.


Louise works hard to meet all of our clients' needs, making sure the regular care workers attend our client's homes at regular times.


Louise monitors our client's needs in order to support them with the correct care plan, and the suitable carer.
She works closely with the health professionals in the care sector to ensure the best outcome for the clients is achieved.


Louise is fully trained to a very high standard and is very experienced in all aspects of care. Louise is currently working on her Level 4 qualification in Health and Social care.


Sarah

Sarah Weatherby

Job Title: Senior Care Worker

Joined: 2017

Sarah has been working for Master One Care for over seven years as our senior care worker.


Sarah works full-time and works extremely hard for our clients, going beyond and above for all. Sarah works closely with management and also works very well with our members of staff.


Sarah has over 20 years of experience working in the care sector and is fully trained.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Master One Care to verify any information. View our terms and conditions. Master One Care has an Enhanced Service – more info.