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Mayfair Homecare - Farnborough has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Mayfair Homecare - Farnborough has 1 review.
Review from Paulette D (Daughter of Client) published on 9 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jennifer Boyce, Care Service Director at Mayfair Homecare - Farnborough
Hello,
Thank you for your very kind words. We are pleased to hear you are so thrilled with the service your mother receives. We are pleased to be able to support her. We will be sure to share this with our staff and share our gratitude to them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Mayfair Homecare - Farnborough is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Mayfair Homecare - Farnborough is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Farnborough is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2023
Caring
Effective
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Safe
Well-led
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