Mayfair Homecare - Portsmouth

33 Kingston Crescent, 4th Floor Internet House, Portsmouth PO2 8AA
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9.0 5 Reviews
  • Mayfair Homecare - Portsmouth, Portsmouth
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Care Provided by Mayfair Homecare - Portsmouth

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nathan Freeman (Manager)

Funding & Fees Guide for Mayfair Homecare - Portsmouth

  • Prices

  • We Charge per 30 minutes, 45 minutes and 60 minutes on our private rates

  • Please contact the office for a free quote
Are you the Owner/Manager of Mayfair Homecare - Portsmouth? View your Advertising Options

Mayfair Homecare - Portsmouth Reviews (5)

9.0

Mayfair Homecare - Portsmouth has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Mayfair Homecare - Portsmouth has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
2
2
3
2

Review from J H (Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user with Mayfair now since January 2024. Ever since then, I have felt my confidence grow and also become a better version of myself. The carers are always polite, helpful and friendly, completing all the tasks I need with high competence, and have absolutely changed my life for
the better. Being a part of Mayfair has allowed me to feel cared for and supported, but also allowed me to gain some independence for myself, and for that I am completely grateful. Office Staff are brilliant and thoughtful, always positive over the phone and lovely to speak to.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words. We will pass this on to your team and I know our carers love supporting you too.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina W (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Has greatly improved since two carers have been on the team, feel like I'm listened to. It's very important for me that my mum is in great hands as I'm not in the best of health and cannot be available 24/7.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words, we are glad things have improved and that you feel you are listened to, we do try our best to improve for every client. Thank you again for your time in completing this review.


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Management

Treated with Dignity

Value for Money

Review from Tracey T (Wife of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayfair Care are the best, they are always on time always wear their uniforms, interface themselves and do the jobs they are meant to do and if we have any trouble the office staff do their best to sort it out so Mayfair care is brilliant.

Reply from Nathan Freeman, Registered Care Manager at Mayfair Homecare - Portsmouth

Thank you for your kind words and ongoing support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark W (Son of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management is extremely poor. Carers seem under extreme time constraints so fail to complete tasks, rarely turn up on time (if at all) and neglect vital care issues. Managers promise to address problems but don't, they pay lip service only, promising to rectify problems but failing to. We used Mayfair
for many years fearing that there were worse care providers out there however eventually the service was so poor and managers were simply telling lies when replying to complaints, therefore, we ended the arrangement for them to provide care to our family. This was the best thing we ever did as the care we received from Mayfair versus the care we now receive from the company we swapped to is incomparable. We now realise just how poor Mayfair are as a care provider. We'd suggest anyone considering Mayfair to look elsewhere, they are an extremely poorly run company.

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Management

Treated with Dignity

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Review from Brian Douglas C (Husband of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this organisation highly enough. They cared for my wife for 12 months during 2018 - 2019 and they could not have treated her any better. Each and every one of them, male, female, young and not so young, treated her as if she was their own mother. The compassion which flowed from them
during the whole period of care was overwhelming, I didn't realise that such feelings still existed in this hard world today. Some of their staff even came and paid their respects at her funeral and expressed the condolences of every one of their colleagues.
If you want excellent care for yourself or a loved one the Mayfair Homecare is the place to go.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Mayfair Homecare - Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mayfair Homecare - Portsmouth is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Portsmouth is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Mayfair Homecare - Portsmouth

What Type of Services does Mayfair Homecare - Portsmouth offer?

Mayfair Homecare - Portsmouth offers Home Care.

How many Carers does Mayfair Homecare - Portsmouth employ?

Mayfair Homecare - Portsmouth employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mayfair Homecare - Portsmouth to verify any information. View our terms and conditions. Mayfair Homecare - Portsmouth has a Basic Service – more info.