Meritum Integrated Care LLP (Ashford)

Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR
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9.8 22 Reviews
  • Meritum Integrated Care LLP (Ashford), Ashford
Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes.

Services include: personal care, enablement services, post-operative care, respite care, complex care, end of life care, dementia care and live in care.

Trained care staff can put together a package of care that suits your needs and budget.

As little as an hour a week might be enough to ease some of the burden and help give you the time to enjoy the things in life you like and are more able to do.

Staff can also provide intensive levels of care to restore your confidence and health with dignity after a hospital stay.

With support needs changing, staff can change care packages to suit your needs. That can mean less support if needed or increasing support at times of crisis, often at very short notice.

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Care Provided by Meritum Integrated Care LLP (Ashford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carol Dowsett (Manager)

Funding & Fees Guide for Meritum Integrated Care LLP (Ashford)

  • Prices

  • Hourly fees range from £20.76 to £24.91. Half hourly fees range from £12.46 to £14.95

  • We have enhanced rates for rural areas, please enquire if you fall into this category.

Meritum Integrated Care LLP (Ashford) Reviews (22)

Total of 22, showing 1-20
9.8

Meritum Integrated Care LLP (Ashford) has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years. Over all time Meritum Integrated Care LLP (Ashford) has 22 reviews.

Overall Experience

  • 17
  • 5
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Date Published

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Review from P G (Husband of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the company very good in all aspects of care from my wife.
The carers provided were of a very high level in all their operations. All in all a very well-managed company.

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Review from J V (Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two carers who I prefer to have. I do not like having different ones which the management understands. My main carer is absolutely great, she is so caring, stands beside me so I do not fall, and makes sure I am clean and tidy. She will do anything for me. My other carer is very good too, they
understand what I can do and what I cannot do. Very good carers.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will make sure this is relayed to the care staff involved.


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Review from S R (Daughter of Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care provided. The carers are always helpful, sensitive, kind and thoughtful. Dignity and privacy are always maintained.

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Review from L T (Wife of Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very good with my husband and always treated him with care and dignity. They were all pleasant and a pleasure to talk to. They were of great help when I was most in need. Physically and mentally. I would not hesitate in recommending them.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for the review, we will pass on your comments to the staff involved.


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Review from P E (Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 80 I broke my shoulder and was unable to use my left arm. Keen to return to my own home despite excellent care at my daughter's, I followed up a friend's recommendation and contacted Meritum. The local manager was helpful and flexible in her approach and I felt reassured that I would receive
the support I needed. The organisation is professional and efficient. My regular carer is a delight. She arrives promptly, sorts my personal needs out, then tackles whatever jobs I need doing to fill in her hour. She has been quick to pick up the way I like things done and humours me.

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Review from J B (Niece of Client) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family were really pleased with the service we had from Meritum and the staff were basically on time. If they were to run late, this office would call to let us know. From the initial assessment to the end, we were mainly pleased and happy with the company.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will pass on your comments to the staff involved.


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Review from C P (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers come in always cheerful, washing and dressing the client. They are always respectful regarding the nature of their work.
Their work also means that timing always adhered to so late visits can happen but they carry on until work is finished.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, we really appreciate the feedback. I will pass on your comments to the staff involved.


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Review from Nick B (Husband of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in advanced stage of dementia, although only 66. This means she is very stubborn and uncooperative to requests designed to help her. Meritum staff are superb in their patience and skilled in efforts to meet her personal hygiene requirements and needs. Despite my wife's refusal, they display
amazing patience and compassion to persuade her to be washed.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for this fantastic review. We are really pleased that our services are working for you. I will pass on your comments to all the staff involved in your wife's care


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Review from P C (Son of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are gentle, kind and professional. It's nice to have different careers come in as it gives variation for my mother and I.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you very much for the kind review, I will make sure your comments reach all the staff involved.


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Review from A W (Son of Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came to stay with my elderly mother was just what was needed. She was punctual, attentive, caring and was interested in what Mum was discussing with her. I have already booked her for another three occasions whilst I am away. She is able to provide that reassurance to me and confidence
to my mother.

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Review from Anne M (Daughter of Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The morning carer is excellent. The evening carers are not so good. Most are inexperienced and don't know what to do!

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review, we have taken your comments regarding the evening carers and put in extra training and supervision to make sure that your experience in the evening matches the morning.


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Review from J W (Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am brand new to the service but already I couldn't be any happier. Staff are genuinely caring, compassionate and kind. I was extremely anxious, feeling like I would be judged, but after some reassuring contact before my 1st visit, I quickly realised I was wrong.
In 2 visits, I went from nearly cancelling
due to my anxiety, to feeling like I was letting a friend in.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

We are so pleased the care is working for you. I will pass on your comments to the staff involved.


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Review from Julia P (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The previous care provider was apaling and Mum was left up to 20 hours before the next visit leaving her in her own body fluids, not knowing when a carer would be coming. Since we have had Meritum, Mum and siblings, life has been so much better, the carers look after Mum with the best care we could
hope for she is clean and fed all her washing is done and the carers are friendly professional and attentive, we also can relax knowing that the carers will always attend. We are truly grateful to have this care package with Meritum.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

We are so pleased that the care package is working for both you and your mum. I will pass on your review to the care staff involved.


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Review from D R (Wife of Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has both Parkinson's disease and vascular dementia and his condition has deteriorated considerably over quite a short period. I was struggling to get him up, washed and dressed. Meritum responded to my call and the carer came to see us within 24 hours. Both the main and the reserve carers
have provided excellent, calm and efficient care. They are gentle but firm and we work as a team to get him ready for the day. We have had three weeks of service so far and the staff have arrived on time every day. The Meritum management team has responded with flexibility and I felt heard and responded to my needs.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you so much for the review. I will pass on your kind comments to the care team involved.


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Review from J R (Daughter of Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be more pleased with the care Mum gets. Mum has one carer who comes most mornings, who is fantastic and can deal with Mum's mood swings and goes above and beyond to help and care for Mum. The only thing I will say is sometimes she has young girls come who she swears at (something she has
never done before!) and I know it frightens them but also it does help Mum when she has several different people.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will pass this onto the care assistants involved in your mother's care.


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Review from Elizabeth N (Client) assisted by family/friend published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known our carer for about 18 months since we moved here. She has a good sense of humour, is a special person and you can have a laugh and a joke. She's very caring and understanding and part of our family, look forward to seeing her most days.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review, we are really pleased you are enjoying the service. I will pass on your comments to the care assistant concerned.


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Review from Margaret H (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find everybody fine.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will make sure the care assistants involved are notified.


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Review from Jenny P (Daughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meritum have been great looking after Mum. They ensure she is washed and dressed each day, has her medication and is safe and well. Most of the time the staff stay the full time they are booked for. It is nice to see the feedback on the app of what they have done each time they have been in. The staff
in the office and on call are also so friendly and helpful and ready to accommodate and answer my many questions and concerns.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will pass on your comments to the staff members.


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Review from S M (Husband of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Meritum visits twice a week to look after my wife, for two hours each visit. Several carers have been to the house; all of whom have been very professional and polite. Most recently three of the carers who helped me look after my wife have been outstanding and definitely understanding with regards to
care and help with medication and keeping the place tidy.
Meritum Integrated Care LLP is always available to talk, either on the phone or face to face and most definitely understands the needs of the client.
I would recommend the services of Meritum.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for your review, I will pass on your comments to the carers concerned.


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Review from H W (Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff that have cared for me so far have been absolutely brilliant. One lady goes above and beyond her duty of care. Not only does she help me with my daily care needs, she also supports me with my mental health without realising she does. She is a credit and an asset to the company.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you for the review and we will pass on your comments to the staff members concerned in your care.


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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Meritum Integrated Care LLP (Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Meritum Integrated Care LLP (Ashford) is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Ashford) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Rachael Boorman

Job Title: Manager

Joined: 2007

Co-ordination manager of the Ashford branch.


Frequently Asked Questions about Meritum Integrated Care LLP (Ashford)

What Type of Services does Meritum Integrated Care LLP (Ashford) offer?

Meritum Integrated Care LLP (Ashford) offers Home Care.

How many Carers does Meritum Integrated Care LLP (Ashford) employ?

Meritum Integrated Care LLP (Ashford) employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Integrated Care LLP (Ashford) to verify any information. View our terms and conditions. Meritum Integrated Care LLP (Ashford) has an Enhanced Service – more info.