Meritum Integrated Care LLP (Ashford)

Sycamore House, 30 Kennington Road, Willesborough, Ashford TN24 0NR
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9.8 22 Reviews
  • Meritum Integrated Care LLP (Ashford), Ashford
Meritum Integrated Care LLP (Ashford) offers home care to people seeking support to maintain their independance while living in their own homes.

Services include: personal care, enablement services, post-operative care, respite care, complex care, end of life care, dementia care and live in care.

Trained care staff can put together a package of care that suits your needs and budget.

As little as an hour a week might be enough to ease some of the burden and help give you the time to enjoy the things in life you like and are more able to do.

Staff can also provide intensive levels of care to restore your confidence and health with dignity after a hospital stay.

With support needs changing, staff can change care packages to suit your needs. That can mean less support if needed or increasing support at times of crisis, often at very short notice.

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Care Provided by Meritum Integrated Care LLP (Ashford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carol Dowsett (Manager)

Funding & Fees Guide for Meritum Integrated Care LLP (Ashford)

  • Prices

  • Hourly fees range from £20.76 to £24.91. Half hourly fees range from £12.46 to £14.95

  • We have enhanced rates for rural areas, please enquire if you fall into this category.

Meritum Integrated Care LLP (Ashford) Reviews (22)

Total of 22, showing 21-22
9.8

Meritum Integrated Care LLP (Ashford) has a Review Score of 9.8 (9.819) out of 10, based on 22 reviews in the last 2 years. Over all time Meritum Integrated Care LLP (Ashford) has 22 reviews.

Overall Experience

  • 17
  • 5
  • 0
  • 0
  • 0

Date Published

22
7
22
22
0

Review from S H (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, no mobility and has been bedbound for a year. The fact that in all that time she has never had any pressure sores or skin problems is down to the excellent care that she receives on every one of her care calls. I have met several of the carers when I visit and all of them are
unfailingly kind and patient with her. It never feels like she is just a name in a system, there really is a personal touch. Communication is always good with the office and the carers who let us know if anything is needed. It is a huge relief to know that Mum is in such capable hands and our family is so grateful for the care Meritum provides.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

We are delighted you are pleased with the service. We will pass on your thanks to the carers involved in your mother's care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William R (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with all the carers we have had so far. Very polite, clean, and tidy, quite happy to do what we have asked for, no mad rush. Good timekeeping. Can only speak up until newish clients.

Reply from Nick Saunders, Partner at Meritum Integrated Care LLP (Ashford)

Thank you so much for this review. We will pass this onto the carers invloved.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Meritum Integrated Care LLP (Ashford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Meritum Integrated Care LLP (Ashford) is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Ashford) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Rachael Boorman

Job Title: Manager

Joined: 2007

Co-ordination manager of the Ashford branch.


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