Cott's Care Ltd

Ground floor, 3 Royal Crescent, Cheltenham GL50 3DA
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9.9 29 Reviews
  • Cott's Care Ltd, Cheltenham
Cotts Care Limited is a provider Care staff in any Care establishments as an Employment Agency as well as a provider of high-quality Home Care. They are helping people in Cheltenham and nearby areas to remain living independently in their own homes.

Staff are specially selected for their care experience and compassion; they treat all clients with dignity and respect and keep carers and family members up to date on important care decisions.

Care packages are tailored to the individual, offering truly person-centred care. As well as more general care, specialist care services include palliative care, arthritis care, dementia care, bariatric care, acquired brain injury care and Motor Neurone Disease care.

Additionally, Cott's Care can also help with non-care tasks that clients might struggle with, such as trips to appointments or small household and gardening duties.

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Care Provided by Cott's Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cott's Care Ltd
  • Person in charge
  • Grace Rogers (Managing Director/Registered Manager)

Funding & Fees Guide for Cott's Care Ltd

  • Prices

  • From £23.17 per hour

  • Hourly charges

Cott's Care Ltd Reviews (29)

Total of 29, showing 1-20
9.9

Cott's Care Ltd has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Cott's Care Ltd has 29 reviews.

Overall Experience

  • 24
  • 4
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Date Published

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Review from S O (Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a general view of the entire time Cotts Care has been provided for me - my care to date - hasn't been intense or too hard but on reflection of the entire time being with this company is going to be my review. All of the time receiving care has overall been very good, all caregivers new ones,
shadow ones, and main carers have been excellent. But one thing could be looked at - the caregivers being a constant as it makes for a stress-free experience. Especially for someone like me - now having to put my pride/dignity and give it to the caregiver and build a relationship with them.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Aww! Thank you so much for such a wonderful review. We appreciate your feedback and it will be passed on to our community team.


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Review from H B (Mother of Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies are kind, caring, gentle, and thorough.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for this beautiful review. We appreciate it and are happy to hear that you are too.


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Review from J F (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hard-working and caring employees of Cotts Care Ltd.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your review. We do appreciate it a lot. Kind regards.


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Review from L W (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly impressed by the staff that visit me. They even do my D.I.Y jobs. Like phoning electricity, and managing jobs that I can't do. Highly recommend.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for the lovely review. We are happy to know that you are getting the services you need. Kind regards.


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Review from M J (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Punctual staff. Pleasant and understanding. A particular member of staff goes above and beyond in his level of care. All carers are respectful. Impressed and a big thank you!

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your lovely review. Please do not hesitate to contact us if there is anything else we can do to improve.


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Review from C S (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very polite and friendly. They are respectful and supportive I don't know what I would do without them a big thank you to you all. They always ask how you are and if there is anything else you need before they leave.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

What a beautiful review. Thank you from the whole Cott's Care team.


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Review from Doreen B (Wife of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have attended my husband have all been very helpful, friendly and kind.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

What a wonderful reveiw. Thank you.


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Review from Jo M (Daughter of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Please pass on my thanks to all the wonderful carers who looked after my Dad, for the last 3 months. He wasn't able to walk due to a broken hip but nothing was too much trouble for them and I always found them to be polite and friendly. On my Dad's last evening, the carers were so kind, working over
the time booked to make sure he was clean and comfortable. Thank you also to the office staff for assistance with the health care claim.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

We appreciate this review and will send the message to the care and office teams.


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Review from Stephen W (Son of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful right to the end of my mum's life.
The carers were always attentive and caring and often went above and beyond to make my mum's last months as enjoyable as possible. Even when she passed away at home, two particular members of staff came to wash and dress her before the undertakers arrived.
My
sister and I were very satisfied with Cotts Care.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you so much for such a wonderful review. l will pass the message to the two staff mentioned in your review. Your mum is missed by all who supported her.


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Review from A W (Daughter of Client) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent care for my mum from Cotts Care.
Staff are very caring and friendly and clearly treat Mum with dignity; she enjoys partaking in conversation, and they are happy to listen to all her tales/stories of life and family over the years.
They ensure Mum is very comfortable and
leave her room and kitchen very tidy before their departure.
Would highly recommend Cotts Care.
All their staff are amazing.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for such a fantastic review! I will ensure all team members are made aware of your comments.


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Review from Margaret B (Client) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the fracture of my shoulder, I received care in the morning and in the evening for 2 months. The care I received was both reliable, and excellent and certainly contributed towards my recovery. The carers who came to me in the mornings always arrived with a smile and could not have been more
helpful.

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Review from Stella P (Niece of Client) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cott's Care staff have developed a good relationship with my uncle. They provide good advice and offer suggestions and are happy to receive new information, likes and dislikes and tailor their service to include these. My uncle is treated with respect and dealt with in a very caring way.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for such a positive review. We hope to continue to build/maintain a happy working relationship.


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Review from David W (Son of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I were pleased with the professional services from Cott's Care. All the staff were polite, respectful, and very helpful and understanding. They did a wonderful job and could not have done more to help.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you so much for the lovely compliment. We do wish you well, and it was an honour working with your family.


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Review from B G (Client) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Cott's Care. The staff are all very friendly, kind and caring. Some days they're late, but overall I'm very happy with the care that I receive.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for the response, we will endeavour to keep our times as you expect.


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Review from Cheryl B (Granddaughter of Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Catt's Care Ltd has been consistent in caring for my grandmother. The carers are friendly and kind and always do their best to meet Granny's care needs. I am impressed with the service.

Reply from Grace Rogers at Cott's Care Ltd

The pleasure is ours. We love what we do. Thank you for your review.


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Review from Heather K (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cott's Care have been very responsive to any request I have made. Any problems raised have been rectified quickly. The care my mother has received has been very special and caring.

Reply from Grace Rogers at Cott's Care Ltd

Thank you for the lovely comment. We value our clients and families a lot.


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Review from Jean G (Partner of Client) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was absolutely worn out looking after my partner at home on my own. From the first time the carers came in, I felt as though a team of angels had arrived. Within hours I started to feel I was not on my own anymore. Sadly my partner died but my carers helped with everything that had to be done with
great dignity.

Reply from Grace Rogers at Cott's Care Ltd

Thank you for such a lovely message. We aim at building positive working relationships with our clients and their families. That is what gives us great satisfaction because it makes our work pleasant and worthwhile.


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Review from S D (Daughter of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well supported whilst I was on holiday. She was fully assisted in the morning which helped her make a good start to the day.

Reply from Grace Rogers at Cott's Care Ltd

Thank you very much.


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Review from S B (Partner of Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New care providers to us, very prompt and thorough. As I am quite houseproud I feel that they tend to be a bit clumsy with equipment. Do everything required. Always on time. Very pleasant and courteous to my husband who has dementia, Parkinson's and is doubly incontinent. He is still getting used to
the new people but overall, I am satisfied with the level of care. Just extra care required with wheelchair and frames etc - negotiating doors.

Reply from Grace Rogers at Cott's Care Ltd

Thank you so much for your feedback and comments. This will help us to improve our services. We work hard to providing the best and it is only with honest feedback that we can do that.


Kind regards.


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Review from Dawn H (Daughter of Client) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cott's care have been extremely caring, considerate and kind to my mum. They treat her with dignity and respect. They are always willing to go that extra mile and my Mum looks forward to them coming in. Any minor problems have always been dealt with quickly and promptly. Communication has always been
good. Any staff who do not connect with my mum do not return.

Reply from Grace Rogers at Cott's Care Ltd

Thank you for your wonderful review.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Cott's Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Cott's Care Ltd is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cott's Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cott's Care Ltd

What Type of Services does Cott's Care Ltd offer?

Cott's Care Ltd offers Home Care.

How many Carers does Cott's Care Ltd employ?

Cott's Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cott's Care Ltd to verify any information. View our terms and conditions. Cott's Care Ltd has a Platinum Service – more info.