Cott's Care Ltd

Ground floor, 3 Royal Crescent, Cheltenham GL50 3DA
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9.9 29 Reviews
  • Cott's Care Ltd, Cheltenham
Cotts Care Limited is a provider Care staff in any Care establishments as an Employment Agency as well as a provider of high-quality Home Care. They are helping people in Cheltenham and nearby areas to remain living independently in their own homes.

Staff are specially selected for their care experience and compassion; they treat all clients with dignity and respect and keep carers and family members up to date on important care decisions.

Care packages are tailored to the individual, offering truly person-centred care. As well as more general care, specialist care services include palliative care, arthritis care, dementia care, bariatric care, acquired brain injury care and Motor Neurone Disease care.

Additionally, Cott's Care can also help with non-care tasks that clients might struggle with, such as trips to appointments or small household and gardening duties.

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Care Provided by Cott's Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cott's Care Ltd
  • Person in charge
  • Grace Rogers (Managing Director/Registered Manager)

Funding & Fees Guide for Cott's Care Ltd

  • Prices

  • From £23.17 per hour

  • Hourly charges

Cott's Care Ltd Reviews (29)

Total of 29, showing 21-29
9.9

Cott's Care Ltd has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years. Over all time Cott's Care Ltd has 29 reviews.

Overall Experience

  • 24
  • 4
  • 1
  • 0
  • 0

Date Published

29
0
8
10
19

Review from Alan B (Husband of Client) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have received better help and treatment from anyone else. Many thanks to all at Cott's Care.

Reply from Grace Rogers at Cott's Care Ltd

Many thanks for such a lovely review.


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Value for Money

Review from R B (Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In great need of assistance in recovery from a prolonged stay in hospital after my hip replacement, Cott's Care were there! Coming twice daily, am for showers and pm to prepare me for bed and on the dot every day. They cheerfully and tenderly encouraged me towards independence, with both sympathy and
understanding of my plight. Always had respect for my dignity and anal needs, for which I am very grateful. Thank you.

Reply from Grace Rogers at Cott's Care Ltd

Thank you for the feedback.


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Review from Carey M (Son of Client) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cott's Care Ltd provide hourly care support for my mother once a week. They have been reliable and friendly. Most important is that my mother is responsive and appreciative of the care they have provided. I am aware that my mother needs may change in the future and I would be more than happy with Cott's
Care Ltd, increasing their input when needs arise!

Reply from Grace Rogers at Cott's Care Ltd

Thank you for the review.


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Review from Sandra E (Daughter of Client) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers are friendly and considerate of the client's needs and current situation. The care that is provided is consistent during both day and night, which is a comfort to both client and family members. Very pleased with the overall standard and care provided.

Reply from Grace Rogers at Cott's Care Ltd

Thank you.


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Review from B B (Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of Cott's Care Ltd is I feel they are struggling to find carer, but I have never been let down and someone has always turned up for me if late they would phone me to tell me they are on their way. The carers that come are efficient in their duties and caring which is all that matters.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your review. In regards to Carers, we do have enough staff but they find transport a bit of an issue due to the fact that you are in a remote location. However, we always try our best to provide you with quality services as required.


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Review from Rebecca F (Daughter of Client) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff appear committed to providing holistic support for elderly frail patients. This has allowed my mother to regain her strength and start to make progress towards independent living again. The small group of carers really make the effort to get to know the patient and can rapidly pick up on any
areas of concern. As the daughter of a client, Cott's Care has provided not only excellent care for my mother but they have also relieved a great burden of concern from my shoulders.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you so much.


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Review from Gareth (Son of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My view of Cott's Care Ltd is that it is a professional and well-run care provider that provides a high standard of support with particular emphasis on the dignity and personal requirements of the customer. The level of care and support provided is very good although there is some variability in the
quality of the individual staff members that provide the hands-on care. That said all carers who supported my father during his recovery phase on discharge from hospital conducted themselves in a very professional manner and performed to a high standard.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your feedback, Mr Gage. We are happy that we were able to support your father when he needed it. Wishing you all the best for the future.


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Review from M H (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stepped in at short notice when I came out of hospital. Very friendly and kind and will do anything you ask, including things to help my wife.

Reply from Grace Rogers, Managing Director at Cott's Care Ltd

Sir!
Thank you very much for your review. It is always a pleasure working with you and your lovely wife. We all wish you a quick recovery.


Kind regards.


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Review from Carol R (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum left hospital after an extended stay, it was clear that care at home was required. I cannot thank the Manager and the team at Cotts Care enough. Her compassion, integrity and professionalism was clear from the start and continues to impress. The Manager and her team treat Mum with respect,
gentle care and great understanding, regularly lift her mood, suggest new relevant activities, encourage her in a variety of ways and take Mum for walks and outings. She got to know Mum and then matched Mum with her carers with insight. She continues to show kindness and share her wisdom with the family too. Mum settled into her new routine at home much quicker than I thought possible. It is a relief to know that Mum is in safe, kind and very caring hands. Mum now refers to her carers as friends. I have observed regularly the Manager and her team at work and hearing Mum laughing and chatting upstairs as she gets ready for the day ahead is more reassuring than words can say. Recommended.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for such a lovely review. We always try to deliver only the best services for our clients and we pride ourselves in treating each client as our own.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Cott's Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Cott's Care Ltd is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) ) ÷ 59 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cott's Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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