Home Instead (Leicester, Charnwood, Loughborough & Coalville)

54 Church Gate, Loughborough LE11 1UE
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9.5 44 Reviews
  • Home Instead (Leicester, Charnwood, Loughborough & Coalville), Loughborough
Home Instead Charnwood Leicester supports older people to stay in their own home for longer.

The care staff believe there is no place like home and offer companionship, personal and home help support and care to people in their own home.

It offers a premium service with a minimum of one hour calls and the same CareGiver to each visit at the same time. The CareGiver is personally matched with similar interests. The service specialises in dementia care. All CareGivers are fully trained and look after clients as if they were their own family friend.

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Care Provided by Home Instead (Leicester, Charnwood, Loughborough & Coalville)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Johnson (Director)

Funding & Fees Guide for Home Instead (Leicester, Charnwood, Loughborough & Coalville)

  • Prices

  • From £25.00 per hour

  • Available on request

Home Instead (Leicester, Charnwood, Loughborough & Coalville) Reviews (44)

Total of 44, showing 1-20
9.5

Home Instead (Leicester, Charnwood, Loughborough & Coalville) has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Leicester, Charnwood, Loughborough & Coalville) has 44 reviews.

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Date Published

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Review from Geoffrey S (Husband of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, kind and friendly service delivered by well-trained and effective people. It meets our needs.
The range of caregivers is acceptable and they help us by ensuring that we know who to expect on the next visit.

Reply from Jasmine Cooper, Community Engagement & Marketing at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your very kind review. It is truly an honour to support you and your loved one.


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Review from Cheryl H (Wife of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Home Instead are excellent and help my husband with great care and understanding of his condition (MS) and also help me in the home to fill in the hour efficiently. Always friendly, cheerful (most important) and interested in my husband and his life.
Very reliable and if they are
going to be a little late will phone in to let us know. Good communication is important and being able to assess and listen to our particular needs is appreciated.

Reply from Jasmine Cooper, Marketing at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you. Your feedback means the world to us and serves as a constant reminder of why we do what we do. We're honoured to be a part of your journey and look forward to continuing to provide exceptional care and support.


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Review from Sue J (Wife of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset of my husband's illness, I received compassion, guidance and information. All options were discussed and when a care package was put in place, everything went smoothly. The management and care staff all went above and beyond. I couldn't be more pleased.

Reply from Jasmine Cooper, Community Engagement Coordinator at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your lovely words and heartfelt review. We're delighted to have been able to provide support for you and your husband. Your kind words mean a great deal to us.


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Review from F H (Niece of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant helping my aunt go to hospital, and whilst there. Also, they’ve coordinated with the hospital about discharge and visited her there. We’ve always found them to be most helpful and supportive. They really are gems.

Reply from Amy Bloxham, Operations Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your kind words, we really appreciate it.


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Review from M H (Nephew of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our main point of contact and the team have been brilliant with my 90+ year old aunt's care in her own home over the last few years. They visit 3 times a day and stay overnight sometimes and are so reliable and professional.

Reply from Amy Bloxham, Operations Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your kind words - your aunt is a pleasure to support.


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Review from Andrea M (Daughter of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Home Instead. Home Instead have provided first-class care to my mum and have supported me as carer for her. They have been able to give advice with regards to the changing needs of my mum and support me in attending medical appointments.

Reply from Jade thumwood, Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

It has been an absolute privilege supporting mum and you all over the years. Thank you for your review it means a huge amount to us all.


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Review from J H (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum's dementia progressed, she started to forget to prepare herself meals, and some time ago, the caregiver, when attending in the morning to ensure she takes her medication, offered to prepare a sandwich for her tea. Towards the end of last year, it had become a struggle to get Mum to eat anything
other than snacking on cakes and biscuits and thinking that perhaps she was bored with sandwiches, I bought various wraps, pittas etc, as a change. When mentioning this, the caregiver then started to prepare a nice little side salad alongside dainty sandwiches to encourage Mum to eat. It's reassuring to know that they are thinking about why they are doing what they do and think about additional ways to help Mum. They are not just coming along, doing what's on the list and then leaving.

Reply from Jade Thumwood, Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for leaving us a review it has been a priviledge supporting mum over the years.


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Review from Julia M (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After initial misgivings by my mother and stepfather, their caregivers have become like members of the family. It is absolutely all I could have wished for. The management team do their best to accommodate any changes, which I appreciate can be a real challenge. They are ready to listen to me and adapt
the care package as appropriate. They have also provided some invaluable advice along the way.

Reply from Jade Thumwood, Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for leaving us a review, it has been a priviledge supporting you all.


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Review from S G (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead Live-In care for our ninety-five year old mother. All the carers took time to get to know Mum and were willing to go the extra mile to help and support her. The carers were kind and caring and we knew when they were with Mum that she was safe. The support of the whole team at Home
Instead was appreciated by us all. Without Home Instead our mother would not have been able to stay at home, which was what she really wanted and we as a family will always be grateful to everyone who enabled this to happen.

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Review from Barbara F (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the caregivers, they come and just get on with their jobs and are very thorough, they are very high quality caregivers. We have all been really impressed, I am really pleased with the support from the office, both managers and caregivers are very approachable.

Reply from Jade Thumwood, Registered Manager at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you for your recent review - it is a privilege supporting Mum and knowing the support we provide makes a difference.


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Review from Sharon d (Daughter-in-law of Client) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Charnwood cared for my mother in law for five years up until her death in June 2021. She was a proud and independent lady who struggled to accept she needed help however Home Instead enabled and supported this transition with sensitivity, respect and total professionalism. They went to
great lengths to ensure my mother in law was actively involved in planning her care and was able to make decisions that related to how she wanted to be cared for this was so important to my mother in law. All staff from the management and coordination team to visiting carers treated my mother in law with the utmost respect and provided exceptional quality care physically, emotionally and socially. As a result, my mother in law was able to remain safely at home, maintaining her cherished independence and enjoy a good quality of life.

Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for your kind words Sharon - your mother-in-law was an inspiration - and an honor for us to support.


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Review from Andrew J (Son of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to arrange for my father following discharge from hospital. He would have to self-fund. Original carers were sourced via social services and were kind but under huge time constraints and weren’t supporting Dad. Via his cleaner, we heard of Home Instead and contacted them. Their services come
at a premium but you do get what you pay for. They spend the full time with Dad and encourage him to eat, drink and take his tablets. They engage with him and undertake cleaning and laundry duties, as well as sitting and chatting with him. He has recovered a lot of his strength in the last few weeks. My dad doesn’t want to go into a home and this is a viable alternative. Dad has a dedicated team of carers that cover his 3 daily visits, so they get to know him and his likes. I’ve met all of them and they are all very personable. I have also had progress meetings with the General Manager who is keen to ensure that they deliver on their promises, which to date, they do.
I would recommend them.

Reply from Jade Thumwood, General Managers at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you Andrew, it is an absolute privilege supporting you all.


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Review from A C (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had nothing but excellent support and understanding from Home Instead over the last 2 months in providing care for our mum who has moderate Alzheimer's. They have been patient, kind, gentle and professional in helping to gain confidence from Mum - especially as she does not see the need for
support. In two months, they have taken her from being very reluctant to needing care to making pancakes with the caregivers! I can recommend them to anyone wanting the very best care and also peace of mind.

Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for your kind words. It is our pleasure and honour to look after your Mum.


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Review from Emily B (Granddaughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been incredible in supporting our family, the difference we have seen in our grandparents since support started has been huge. The carers are wonderful, kind and caring and they have become new additions to our family. I would highly recommend them.

Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much Emily, we love your Grandparents it is a pleasure to support them.


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Review from Claire W (Daughter of Client) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have looked after my dad in his own home for the past few years until he needed residential care earlier this month. The quality of care that my dad received was outstanding; they really truly care about their clients and without exception have treated my dad with respect and kindness.
The team of carers is kept small so that my dad got to know and trust those coming in everyday. If somebody new joins the team, they make sure that person accompanies a known caregiver to ensure proper introductions and familiarity. They have an app that allows you to view details of the visits each day including an update on what has been eaten and any problems that need addressing.
As my dad became more advanced in his Alzheimer's and the problems increased, Home Instead provided solutions and were always willing to think of ways to manage; nothing was too much trouble. I live some way from my dad and they have been my trusted eyes and ears on the ground.

Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you, Claire it has been a pleasure looking after your father.


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Review from Alyson D (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We began to use Home Instead to provide much-needed help for our dad in caring for our mum. Mum has a number of disabilities including dementia. Home Instead offered a service that would provide mum with no more than 3 carers who would be matched to her personality, likes etc. All I can say is wow,
the difference these three amazing ladies have made to Mum in such a short period of time. Mum on coming out of hospital after 8 weeks in January has always been adamant that she would not have carers and so for a while, we described them as nurses. They are now mums friends and she looks forward to their daily visits. Home Instead provide you with an app so after each call we see a report on Mum, Dad, moods, tasks and anything else that is needed. They make us chuckle and it's great to see the bonds being formed between Mum and her ladies. They say in life you get what you pay for, so true. Maybe more expensive, but worth every penny. Would highly recommend.

Reply from Jodie Robinson, Quality at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for taking the time to share your kind words, it is so appreciated and we are privileged to be looking after your Mum.


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Review from Shirley H (Daughter-in-law of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we contacted Home Instead as we were struggling with the care of our mother, Home Instead were great. They came out the next day to review the requirements. A plan was then put into place with a lovely lady, she was brilliant. The whole service was of a high standard. I would not hesitate to recommend
their service should the wish of your loved one is to stay at home.

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Review from Stephen H (Son of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both the management and carers at Home Instead are quite exceptional! They have helped my 93-year-old mother through a very tough few months before she eventually had to take up residence in a care home. Thank you very much Home Instead.
I couldn't recommend Home Instead more highly and if you have
the slightest concern over care for your loved ones then give them a call. It might just be the best thing you ever did.

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Review from Lynn B (Daughter of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care. Always on time and such lovely people. My father is always treated with respect and care. The carers always offer help and are willing to support both of us. They always go that little bit more.

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Review from Jane M (Daughter of Client) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the care provided is excellent. The carers seem to genuinely enjoy their work and they are very responsive to Mum’s needs. They have taken appropriate action when emergencies arose. Unlike other agencies, there is complete continuity of care and the small same team cover all of the visits.
Communication both ways has been excellent and even when contacting the office out of hours I am greeted by a friendly, helpful professional, which is reassuring. As a family, we have been delighted with our choice of Home Instead.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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Meet the Team (7)

Charlotte

Charlotte Johnson

Job Title: Managing Director

Meet Charlotte!
Following 14 years of working in the manufacturing, design and retail industry Charlotte decided to research areas where she could apply her skill set in order to really make a difference in people’s lives. The care sector, following several years of research – is an area she feels drawn to. Her passion is to ensure society is treating the elderly with the respect and time they deserve. Having learnt the current care model that is operated in the UK, Charlotte believes it is in dire need of support and better direction she hopes that by providing Home Instead care to our local Charnwood and Loughborough community, she can go some way towards supporting the larger concern.


Shannon-Lea

Shannon-Lea Harrington

Job Title: Deputy Manager

Meet Shannon-Lea!
Shannon is our Deputy Manager at Home Instead Charnwood. With a primary focus on Client Care Updates, Medication Concerns & Quality, and Client Enhancement & Concerns, Shannon plays a pivotal role in ensuring the well-being and satisfaction of our clients and care professionals along with the office team. Her proactive approach and attention to detail contribute to the enhancement of our services and the overall client experience.


Amie

Amie Keightley

Job Title: Client & Caregiver Relationship Coordinator

Meet Amie, our dedicated Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, client training support, and ensuring caregiver competencies, Amie plays a crucial role in enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Amie's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.


She left school and went to college to study Health and Social Care as from a young age supporting people was something she was very passionate about. Her experience began with an apprenticeship in a residential home and she stayed on to work there for a few years. Still wanting to stay in the care industry she was keen to try Home care as she strongly believed there’s no place like home.


In 2019 Amy found Home Instead Charnwood and was drawn by the amazing achievements and the high standards of care they deliver. She started off as a caregiver for Home Instead and now works alongside the office care team!


Jasmine

Jasmine Cooper

Job Title: Front of House/Community Engagement Coordinator

As the front-of-house and Community Engagement Coordinator at Home Instead Charnwood, I'm driven by a personal mission inspired by the memory of my dear grandad. His loss ignited my passion for making a difference in the care industry. With a warm heart and welcoming demeanour, I strive to build connections, foster community engagement, and advocate for compassionate care.


Beth

Beth Walker

Job Title: Head of Operations

Meet Beth!
Beth is the dedicated Head of Operations at Home Instead. With a keen focus on Care Professional and Client Concerns, Beth ensures that every issue, whether a complaint or compliment, is addressed promptly and effectively. Her compassionate approach and commitment to excellence drive our team's mission to provide exceptional care and support to all.


Piper

Piper Morely

Job Title: Client and Care Professional Experience Coordinator

Meet Piper!
Piper is our Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, caregiver training support, and ensuring caregiver competencies, Piper is dedicated to enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Piper's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.


Hannah

Hannah Lewis

Job Title: Care and Client Experience Deputy Manager

Hannah joins our team with a rich background in care, bringing valuable experience and a deep commitment to supporting others. Her hands-on expertise in providing compassionate care ensures that she understands the unique needs of those we serve.


Frequently Asked Questions about Home Instead (Leicester, Charnwood, Loughborough & Coalville)

What Type of Services does Home Instead (Leicester, Charnwood, Loughborough & Coalville) offer?

Home Instead (Leicester, Charnwood, Loughborough & Coalville) offers Home Care.

How many Carers does Home Instead (Leicester, Charnwood, Loughborough & Coalville) employ?

Home Instead (Leicester, Charnwood, Loughborough & Coalville) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Leicester, Charnwood, Loughborough & Coalville) to verify any information. View our terms and conditions. Home Instead (Leicester, Charnwood, Loughborough & Coalville) has an Enhanced Service – more info.