Home Instead (Leicester, Charnwood, Loughborough & Coalville)

54 Church Gate, Loughborough LE11 1UE
Submit a Review
9.5 44 Reviews
  • Home Instead (Leicester, Charnwood, Loughborough & Coalville), Loughborough
Home Instead Charnwood Leicester supports older people to stay in their own home for longer.

The care staff believe there is no place like home and offer companionship, personal and home help support and care to people in their own home.

It offers a premium service with a minimum of one hour calls and the same CareGiver to each visit at the same time. The CareGiver is personally matched with similar interests. The service specialises in dementia care. All CareGivers are fully trained and look after clients as if they were their own family friend.

Show Home Instead (Leicester, Charnwood, Loughborough & Coalville) on the Map

Care Provided by Home Instead (Leicester, Charnwood, Loughborough & Coalville)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Johnson (Director)

Funding & Fees Guide for Home Instead (Leicester, Charnwood, Loughborough & Coalville)

  • Prices

  • From £25.00 per hour

  • Available on request

Home Instead (Leicester, Charnwood, Loughborough & Coalville) Reviews (44)

Total of 44, showing 21-40
9.5

Home Instead (Leicester, Charnwood, Loughborough & Coalville) has a Review Score of 9.5 (9.486) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Leicester, Charnwood, Loughborough & Coalville) has 44 reviews.

Overall Experience

  • 42
  • 2
  • 0
  • 0
  • 0

Date Published

44
0
3
6
38

Review from Anne B (Daughter-in-law of Client) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was absolutely excellent. The carers were friendly but professional and efficient. My father-in-law was relaxed and comfortable around all the people he met. The company endeavours to keep the support team the same to allow a pleasant and trusting relationship to develop. The people
in the office were supportive and understanding with my husband and I, exhibiting flexibility and advice when circumstances were in flux and updating us with any concerns or points they felt we might not be aware of at such times. We felt that everyone we spoke to knew who my father-in-law was and understood his needs. He looked forward to their visits. In conclusion, we would like to express our gratitude to the carers of Home Instead for their consistent service in these current extraordinary days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denise B (Relative of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are an amazing Care Company! The CareGivers are some of the kindest and loveliest Ladies I have ever met. Because we live 170 miles away we rely on this amazing team to deliver daily care to our two Aunties and they certainly do that and more! They give us peace of mind and deliver a service
which is ‘second to none’. A million thanks to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol B (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April 2019 my sister and I needed to quickly put in place a care package for our mother. Home Instead was recommended by both family and friends and we have never looked back. From the 1st meeting to discuss Mum’s initial needs to meeting her primary care team a couple of days later, the service
provided has been friendly and caring whilst maintaining professionalism. Visits are punctual, organised and the care given is of the very highest standard. The last six weeks have only endorsed what an excellent decision we made - ranging from the regular comprehensive but sensitive protocol updates from the management team to the friendship and companionship delivered by the carers, affording us such wonderful peace of mind that Mum is so well cared for while we are unable to make those visits ourselves. Reading the twice-daily updates on the App provides the reassurances that all checks are in place and followed for the benefit of both caregiver and client. Excellent, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet G (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the care provided for Mum and Dad by Home Instead since October last year. The CareGivers and Management Team are very caring, professional, efficient, proactive and positive in their approach. Thank you very much to everyone, for helping to ensure Mum and Dad
are happy and well cared for, especially during these difficult and uncertain times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kate (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. The team on the phone are great but the team who go out to see mum are amazing. She prefers to see them to her family! They have got to know her interests and needs, they treat her as the intelligent adult she is and go over and above their duty to enhance
her life and keep her in her home. Worth every penny. At a time when the family cannot go and see her, it is reassuring to know she is so well cared for. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol H (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employed the agency for Mum not long before the Covid-19 virus lockdown and are so happy that we did.
The carers go above and beyond to ensure Mum has everything she needs. Our family is spread around the country so Mum’s carer ensures we keep in regular contact with Mum via video calls as she wouldn’t
be able to do this herself. That way she’s been able to see much loved grandchildren whilst she’s stuck indoors.
I was also able to get Mum’s vital medication changed due to her carer’s intervention without the stress that it would have caused during these difficult times.
Living more than 200 miles away, I can be reassured by the app on my phone which gives updates on how Mum is.
Mum thoroughly enjoys her carers visits and says they give a consistent high level of care. She also has the same carers which is important for her too.
The reassurance that Mum is well looked after means that her and her family have stayed safe and happy particularly during the lockdown period.

Reply from Charlotte Johnson, Director at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for your recognition and kind words, it is so appreciated and we are privileged to be looking after your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill H (Sister of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this to be a very responsive service; who offer a high level of care and also appear to support their staff well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue K (Daughter of Client) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Home Instead for caregivers. We employed Home Instead on behalf of Mum, initially in January 2018. We all welcomed the fact that there was continuity of the caregivers themselves and that they arrived at the allotted time too. Mum enjoyed the extra companionship/friendship,
whether it be over a cuppa at home, a meal out, a trip out to the shops or a drive around the local countryside. The caregivers had an understanding of Mums condition, enabling them to help in any way they could, including taking Mum to surgery/dental appointments. They always showed care and understanding, in what became difficult visits for them all, latterly. The office staff were also attentive when we met or spoke with them. The team, as a whole, were able to offer advice and guidance to us when needed, which enabled us to help with Mums care too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria G (Daughter of Client) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum enjoyed the regular care and support the caregivers gave. They were always on time and when she progressed to being able to go out with support, she enjoyed their company when taking her out for coffee and to the hairdressers etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Françoise D (Daughter of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems really happy with the visits received from the caregivers of Home Instead. She was afraid that there would be an endless turnover of different caregivers but was happily surprised to have the few, same people over the weeks. The care given is really catered to her needs and desires and has
enabled Mum, now 95 years old, to stay at home - which is what she really wanted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I A (Daughter of Client) published on 12 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Home Instead to friends and colleagues who happen to be in other areas of the UK and would have no hesitation in recommending the Charnwood branch. They have been helping my parents now for over 18 months and throughout have been flexible to changing needs and unfailingly
kind to us all. The Care-Givers who visit have all been wonderful people so that despite their professionalism it has been like welcoming a friend into the home. This month one Care-Giver arrived to find my father unwell and, assessing the situation quickly, correctly called 999 so that he could be admitted to A & E for necessary treatment. I arrived at the house as he was being loaded into the ambulance to find that she had also already packed a hospital bag for him. Due to changing needs I can recommend Home Instead for dementia care, personal care, help with household chores and for always providing a friendly face, putting my mind at ease when I cannot be with my parents myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joyce B (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with care.
Lovely ladies help my husband shave and take him out.
I can go out with peace of mind, not having to worry about him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eden C (Daughter of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To get Dad discharged from hospital needed 7 days a week care setting up quickly. Home Instead were able to arrange it speedily and I have nothing but admiration for their sensitive and effective recruitment of enough great carers to relieve me of the stress and worry. Dad (97) is better cared for than
I could have dared hope and is happily able to stay safely in his own home.

Reply from Charlotte Johnson at Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Thank you so much for this recognition and kind words, this review made me well up and it is so appreciated by all of the team to have the acknowledgement - we try so hard and we are so happy that the care has been just as the client and clients family had hoped for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia B (Wife of Client) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't hesitate to recommend the care company. The carers are kind, considerate and extremely helpful and reliable.
As full-time carer to my husband, I do not know what I would do without them. Not only do they give my husband excellent personal care but they also brighten up my day tremendously.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leigh R (Daughter of Client) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 6 months of receiving dreadful service from 3 other companies, we found this company. Just wish we had found them sooner. Excellently run from management down, very professional, superb care and support. Couldn't fault them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rachel K (Daughter of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers do a great job with my mum. They actually seem to enjoy what they are doing and give a great standard of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison M (Daughter of Client) published on 1 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care givers that I have met during the time my mother has been a client have been professional and personable and really appear to care. They do all they can to make her happy and comfortable in her own home and since she was widowed they have been understanding and empathetic. Without Home
Instead care, she would have had to go in to permanent care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul P (Son of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant after horrendous experiences with the previous 3 care companies. It is wonderful not to have to worry about mums care.
Keep up the good work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Home Instead have been caring for my mother-in-law. Things have been a lot easier in the mornings and at night knowing that someone is there to help put her to bed and help her get up in the mornings.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gay M (Client) assisted by family/friend published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, I am very pleased and happy with the service as a whole. I am cheered up by all the team who come to care for me and look forward to seeing them all. They are all well organised. I feel the staff are chosen exceptionally well to suit me and all are very friendly and professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is calculated as follows: ( (32 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leicester, Charnwood, Loughborough & Coalville) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Charlotte

Charlotte Johnson

Job Title: Managing Director

Meet Charlotte!
Following 14 years of working in the manufacturing, design and retail industry Charlotte decided to research areas where she could apply her skill set in order to really make a difference in people’s lives. The care sector, following several years of research – is an area she feels drawn to. Her passion is to ensure society is treating the elderly with the respect and time they deserve. Having learnt the current care model that is operated in the UK, Charlotte believes it is in dire need of support and better direction she hopes that by providing Home Instead care to our local Charnwood and Loughborough community, she can go some way towards supporting the larger concern.


Shannon-Lea

Shannon-Lea Harrington

Job Title: Deputy Manager

Meet Shannon-Lea!
Shannon is our Deputy Manager at Home Instead Charnwood. With a primary focus on Client Care Updates, Medication Concerns & Quality, and Client Enhancement & Concerns, Shannon plays a pivotal role in ensuring the well-being and satisfaction of our clients and care professionals along with the office team. Her proactive approach and attention to detail contribute to the enhancement of our services and the overall client experience.


Amie

Amie Keightley

Job Title: Client & Caregiver Relationship Coordinator

Meet Amie, our dedicated Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, client training support, and ensuring caregiver competencies, Amie plays a crucial role in enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Amie's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.


She left school and went to college to study Health and Social Care as from a young age supporting people was something she was very passionate about. Her experience began with an apprenticeship in a residential home and she stayed on to work there for a few years. Still wanting to stay in the care industry she was keen to try Home care as she strongly believed there’s no place like home.


In 2019 Amy found Home Instead Charnwood and was drawn by the amazing achievements and the high standards of care they deliver. She started off as a caregiver for Home Instead and now works alongside the office care team!


Jasmine

Jasmine Cooper

Job Title: Front of House/Community Engagement Coordinator

As the front-of-house and Community Engagement Coordinator at Home Instead Charnwood, I'm driven by a personal mission inspired by the memory of my dear grandad. His loss ignited my passion for making a difference in the care industry. With a warm heart and welcoming demeanour, I strive to build connections, foster community engagement, and advocate for compassionate care.


Beth

Beth Walker

Job Title: Head of Operations

Meet Beth!
Beth is the dedicated Head of Operations at Home Instead. With a keen focus on Care Professional and Client Concerns, Beth ensures that every issue, whether a complaint or compliment, is addressed promptly and effectively. Her compassionate approach and commitment to excellence drive our team's mission to provide exceptional care and support to all.


Piper

Piper Morely

Job Title: Client and Care Professional Experience Coordinator

Meet Piper!
Piper is our Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, caregiver training support, and ensuring caregiver competencies, Piper is dedicated to enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Piper's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.


Hannah

Hannah Lewis

Job Title: Care and Client Experience Deputy Manager

Hannah joins our team with a rich background in care, bringing valuable experience and a deep commitment to supporting others. Her hands-on expertise in providing compassionate care ensures that she understands the unique needs of those we serve.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Leicester, Charnwood, Loughborough & Coalville) to verify any information. View our terms and conditions. Home Instead (Leicester, Charnwood, Loughborough & Coalville) has an Enhanced Service – more info.