Home Instead (Leicester, Charnwood, Loughborough & Coalville)

Meet Charlotte!
Following 14 years of working in the manufacturing, design and retail industry Charlotte decided to research areas where she could apply her skill set in order to really make a difference in people’s lives. The care sector, following several years of research – is an area she feels drawn to. Her passion is to ensure society is treating the elderly with the respect and time they deserve. Having learnt the current care model that is operated in the UK, Charlotte believes it is in dire need of support and better direction she hopes that by providing Home Instead care to our local Charnwood and Loughborough community, she can go some way towards supporting the larger concern.

Meet Shannon-Lea!
Shannon is our Deputy Manager at Home Instead Charnwood. With a primary focus on Client Care Updates, Medication Concerns & Quality, and Client Enhancement & Concerns, Shannon plays a pivotal role in ensuring the well-being and satisfaction of our clients and care professionals along with the office team. Her proactive approach and attention to detail contribute to the enhancement of our services and the overall client experience.

Meet Amie, our dedicated Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, client training support, and ensuring caregiver competencies, Amie plays a crucial role in enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Amie's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.

She left school and went to college to study Health and Social Care as from a young age supporting people was something she was very passionate about. Her experience began with an apprenticeship in a residential home and she stayed on to work there for a few years. Still wanting to stay in the care industry she was keen to try Home care as she strongly believed there’s no place like home.

In 2019 Amy found Home Instead Charnwood and was drawn by the amazing achievements and the high standards of care they deliver. She started off as a caregiver for Home Instead and now works alongside the office care team!

As the front-of-house and Community Engagement Coordinator at Home Instead Charnwood, I'm driven by a personal mission inspired by the memory of my dear grandad. His loss ignited my passion for making a difference in the care industry. With a warm heart and welcoming demeanour, I strive to build connections, foster community engagement, and advocate for compassionate care.

Meet Beth!
Beth is the dedicated Head of Operations at Home Instead. With a keen focus on Care Professional and Client Concerns, Beth ensures that every issue, whether a complaint or compliment, is addressed promptly and effectively. Her compassionate approach and commitment to excellence drive our team's mission to provide exceptional care and support to all.

Meet Piper!
Piper is our Client and Caregiver Experience Coordinator at Home Instead. With a focus on field-based medication management, caregiver training support, and ensuring caregiver competencies, Piper is dedicated to enhancing the client and caregiver experience. From managing schedules and client matches to facilitating support visits and addressing changes to client calls, Piper's attention to detail and commitment to excellence ensures the seamless delivery of care to our clients.

Hannah joins our team with a rich background in care, bringing valuable experience and a deep commitment to supporting others. Her hands-on expertise in providing compassionate care ensures that she understands the unique needs of those we serve.