1st Focus Homecare

26 Castlebrae Business Centre, Peffer Place, Edinburgh EH16 4BB
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Top 20 award
9.9 34 Reviews
  • 1st Focus Homecare, Edinburgh
Mission:

To provide an unparalleled level of care (to the residents of Edinburgh) which maintains dignity, choice, independence, health and happiness.

Vision:

•        To promote the health and well-being of clients and their families by providing high-level, cost-effective solution to care at home.

•        To provide a service with integrity and expertise in a kind and gentle manner that preserves and respects dignity, choice and happiness.

•        To be a leader in the development of innovative services that enable people to function as independently as possible in their own homes and community.

•        To be a fair, transparent and honest employer who is committed to make each individual member of staff part of a (the) team.

Values:

•        Integrity: To treat clients and employees with dignity, respect and kindness at all times.

•        Compassion: All clients deserve to be treated equally and 1st Focus Homecare recognise the personal worth of every person they serve.

•         Quality: Focus on continuous quality improvement in the pursuit of excellence. 1st Focus Homecare strive to exceed the expectations of their clients by committing to deliver quality care and value in every aspect of its work.

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Care Provided by 1st Focus Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 1st Focus Homecare
  • Person in charge
  • Scott Falconer (Director)

Funding & Fees Guide for 1st Focus Homecare

  • Prices

  • From £32 per hour.

  • Please contact the team to discuss care package options that suit your needs.

1st Focus Homecare Reviews (34)

Total of 34, showing 1-20
9.9

1st Focus Homecare has a Review Score of 9.9 (9.857) out of 10, based on 23 reviews in the last 2 years. Over all time 1st Focus Homecare has 34 reviews.

Overall Experience

  • 27
  • 6
  • 1
  • 0
  • 0

Date Published

34
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11

Review from Ann G (Friend of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived in good time introduced herself. Friendly and professional got on with the tasks and also chatted to the client. Happy and cheerful lady. The changed bed looked like one in a magazine. When not sure of a task, was not afraid to ask and agreed understanding. Good report written at end of the
allotted time.

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Review from J F (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Focus have been absolutely amazing in all aspects of their care of my mum. All the team both in the office and the lovely ladies who care for my mum are wonderful!
When my mum had a bad fall earlier in the year, the carers from 1st Focus stayed with her for many hours until the ambulance arrived.
We can never thank them enough for all the care they gave to mum. She enjoyed chatting to them all and the care and compassion they showed to mum and also to us as a family is second to none.

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Review from Sue R (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using 1st Focus for care for my mum since August 2024. We have found the carers to be professional, caring and friendly. Management have been very flexible when changes had to be made and have taken prompt action when necessary. 1st Focus have done their utmost to ensure continuity of
carer and to match the carer's strengths to my mother's needs.

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Review from Kay C (Wife of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2024, my husband was assessed by the hospital as requiring 24 hour care. I, plus my children, wanted to have a go at caring for him at home until the end of the summer. I knew nothing about home care, the social worker handed me a short list of carers and care homes and also recommended
searching online. I spent ages on the phone talking to care companies about my husband's requirements. The most helpful, caring and sympathetic company I talked to, was 1st Focus and so I decided to go along with them. They very quickly organised a package to suit my husband's needs i.e. 2 carers to help get him out of bed, 1 carer present all day who was aided by the return of the second carer at bed time. I was the overnight carer. We were given regular carers who were delightful girls - hard working, conscientious, pleasant and soon became part of the family. When my regular carers were unavailable 1st Focus sent very capable replacements.
My husband is now in a care home.

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Review from Kathy S (Wife of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using 1st Focus Home Care since May.
My husband has dementia and I have one day a week that 1st Focus Homecare come to look after my husband. The carer we have is absolutely wonderful. She spends time with my husband doing jigsaw puzzles, taking him for walks, reading books with him and
even dancing with him. When shehas been on a Monday he is always happy to see her and you feel comfortable leaving him with her knowing that she is dedicated in what she does.
I would personally rate them 6 stars.
The lady I deal with is the HR coordinator who from day one went through everything with you and explained everything thoroughly. The care plan was put in place and the carer introduced to my husband before I left.
I found the HR coordinator extremely professional and caring and good at what she does and obviously tries to match the person to the carer. You can phone her anytime and run anything you are not sure of past her and she is only too happy to help you.

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Review from J M (Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received care for less than two months to date. No problems have arisen. I have nothing more to add at present.

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Review from Duncan B (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far service has been extremely fluid and transparent with regards to what was proposed to be supplied and what we have been supplied. Great choice from management as to the carer we got based on the initial brief. That care is working out well and has been a seamless service thus far.

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Review from Hannah W (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer visits my mum twice a week, who has dementia. She has been great as my mum hasn't had support at home before so was a little wary at first. She is lovely and bubbly, and my Mum gets on well with her. The whole process from meeting the manager, to discussing Mum's needs, for support starting
was smooth and we talked through the whole process so knew what to expect.

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Review from A R (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my Mum only started recently but I was impressed by how quickly 1st Focus Homecare managed to organise and put care in place. Mum is happy to have assistance when showering and the carer is happy to help out with things Mum needs help with.

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Review from G W (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide companionship support for my mother which consists of regular and frequent wheelchair outings. Care provider staff are extremely attentive and are caring and try to vary the places she goes to e.g. river walk, park, coffee shops etc. It is very important for Mother to get out and about as much
as possible - whatever the weather!

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Review from I R (Son of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the service provided by 1st Focus Homecare who have been providing care visits for Mum. Carers visit first thing in the morning and in the late afternoon and the visits have been instrumental in helping Mum regain her confidence after a series of falls. The carers
make meals and do odd jobs around the house but also provide companionship and peace of mind for the family. We would highly recommend 1st Focus.

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Review from Freida D (Wife of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with Homecare. They have been pleasant and helpful and I am happy with them. The helper has turned out to be very conscientious with her input being pleasant and helpful.
The company has made life easier for me, since I really needed some time to myself and that has kept me
sane. I am thankful I found them.

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Review from S H (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service that 1st Focus Homecare are providing for my parents. Their proactive, friendly carers have quickly established a good relationship with my mum and dad. As an organisation, 1st Focus are professional and helpful. Their communication has been excellent and they have responded
promptly when I have needed to get in touch with them. Receiving support from such a caring and reliable organisation has vastly improved my mum and dad's quality of life, making a difference for the whole family.

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Review from Jacqueline Agnes S (Wife of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with our carer - who is so kind and caring. She comes from the same part of the world as my husband so they always have something to talk about. I am also pleased with the response time to admin-related emails. We had intended to have 2 carers and she was also splendid. Having
a carer once a week allows me to visit my mother in a care home without being concerned about leaving my husband for any amount of time - this is when he becomes uneasy and starts to wander off.

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Review from J B (Son of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

1st Focus Homecare have done a great job for Mum. They have managed to schedule her care to slots that work for her and whilst this does mean different carers on occasion it still works well.
The carers make her feel at ease and take time to chat with her which is important at her age.
Overall very
happy and would recommend the team to others who are looking for home care.

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Review from P K (Friend of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My role, as power of attorney for one of my friends, has led me to seek out additional home care for her. Both she and I have been delighted with the service provided by 1st Focus Homecare. As an organisation, they have been very flexible, helpful and responsive to my friend's changing needs. The 1st
Focus carers have been able to build up good relationships with my friend and have provided tremendous support over the last few months, which has made a very positive difference to my friend's quality of life.

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Review from Sue S (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Professional and reliable. My mum enjoys her weekly visits and it’s a relief for the family to know that someone is going in to see her. She likes to have a cup of tea and a chat with the carer. She also needs help with housework, shopping etc. which she gets.

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Review from B D (Husband of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some care and companionship for my wife after a long spell in hospital. 1st Focus Homecare was very responsive and quickly came up with the needed support at very short notice. The two members of staff quickly built a good relationship with my wife and they couldn't have been more helpful
or flexible in their approach.

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Review from T L (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

10/10.

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Review from C M (Son of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some companionship for our mother twice a week and this was organised quickly for us. The two members of staff have developed a very good rapport with her in a short period of time. Our father is currently having some mobility issues and so we have increased our care. Again, this has been
dealt with very efficiently to meet our needs. We have been very happy with the level of care and service.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for 1st Focus Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for 1st Focus Homecare is calculated as follows: ( (114 Excellents x 5) + (19 Goods x 4) ) ÷ 133 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Focus Homecare is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 16 Nov 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (3)

Amy

Amy Tearle

Job Title: Care Manager

Joined: 2018

Amy joined 1st Focus in 2018 and brings years of experience within the care-at-home setting. She has been our Care Manager since 2020.


Xeila

Xeila Ferreira

Job Title: Senior Care Supervisor

Joined: 2019

Xeila has been with the company since 2019 and is our Senior Care Supervisor.


When Xeila is not out helping the community with 1st Focus she enjoys playing the guitar (although she has never been to classes, all self-taught through YouTube and friends)
Xeila loves dogs and meeting up with friends on her time off.


Amy

Amy Shikuku

Job Title: Business Development Manager

Joined: 2017

Amy has been with 1st Focus since 2017 when she initially started as a Care Assistant and has now progressed into a role where she coordinates the onboarding of new service users to 1st Focus Homecare.


When Amy isn't coordinating new care packages she enjoys bird watching and attending the theatre.


Frequently Asked Questions about 1st Focus Homecare

What Type of Services does 1st Focus Homecare offer?

1st Focus Homecare offers Home Care.

How many Carers does 1st Focus Homecare employ?

1st Focus Homecare employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Focus Homecare to verify any information. View our terms and conditions. 1st Focus Homecare has a Platinum Service – more info.