Right at Home (North Cheshire & Leigh)
Lowton Business Park, Newton Road, Lowton,
Warrington
WA3 2AP
Fees vary depending on the package of care.
Please contact for details
Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 81 reviews.
Review from F W (Daughter of Client) published on 7 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Thank you for your feedback and kind words, it is greatly appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L C (Wife of Client) published on 31 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you for your lovely review, we really appreciate it! Kind regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christine Y (Daughter of Client) published on 5 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Thank you for your kind words and feedback; it is greatly appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lillian A (Wife of Client) published on 29 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to share your kind words, I know the team greatly enjoy supporting your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P F (Partner of Client) published on 31 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you very much for your lovely review it is very much appreciated, Many Thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann-Marie D (Daughter of Client) published on 31 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you very much for your lovely review it is very much appreciated, Many Thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Doris T (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you very much for your lovely review it is very much appreciated, Many Thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Samantha F (Daughter-in-law of Client) published on 31 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you very much for your lovely review it is very much appreciated, Many Thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gaynor B (Wife of Client) published on 23 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you for your kind words, Gaynor, it was a pleasure to care for your husband. Many thanks, Elle.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon H (Wife of Client) published on 17 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Many thanks for your kind words. Our team will greatly appreciate your feedback, it is a pleasure to support your husband.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tony P (Husband of Client) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you for your review, we really appreciate your lovely feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I P (Client) assisted by family/friend published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Elle Hilton, Administrator at Right at Home (North Cheshire & Leigh)
Thank you for your review, we really appreciate your lovely feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E G (Husband of Client) published on 25 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Thank you for your lovely feedback I know the team greatly enjoy visiting with your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James L (Client) assisted by family/friend published on 22 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Clare Coke, Registered Manager at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our team. Your kind words are greatly appreciated and it is an absolute pleasure to support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A R (Daughter of Client) published on 31 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our services. Your kind words are appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P F (Son of Client) published on 25 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)
Thank you for your review and kind words which the team will really appreciate. It is an absolute pleasure to support your dad and also your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela D (Daughter of Client) published on 16 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)
Thank you for your lovely words which I know the team will appreciate. We are happy that we were able to provide support and reassurance.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maureen D (Wife of Client) published on 16 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)
Thank you for your review which is really appreciated. We are glad that we were able to support your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Veronia C (Client) published on 11 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)
Thank you for such a good review it is appreciated by all the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Olive C (Client) published on 10 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)
Thank you for taking the time to review our team and your kind words which are very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2018
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Job Title: Care Operations Manager
Joined: 2017
Clare has been working within Right at Home for 7 years after a previous career in the NHS. Clare's passion is to support people to remain in the comfort of their own homes and receive the highest possible quality care, whilst remaining as independent as possible.
Job Title: Registered Manager
Joined: 2023
With a wealth of experience in the care industry, Elle brings a deep passion for making a difference in the lives of those we care for. Her dedication, coupled with her approachable demeanour, ensures that she is a valuable asset to our team
Job Title: Recruitment and Well being Manager
Joined: 2020
Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.
With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.
Job Title: Deputy Manager
Joined: 2024
Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Elle, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.
Job Title: Caregiver
Joined: 2018
After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.
My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.
I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!
I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.
I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.
Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!
Job Title: Caregiver
Joined: 2019
After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!
I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...
I truly love my job
Job Title: Caregiver
Joined: 2024
I have done care work for around 10 years and worked for multiple care companies there is nothing better than this company.
I have not been working here long but right at home makes me feel so welcome and at ease which made things so comfortable to just get stuck in.
Right at Home is so dedicated to its client base nothing is rushed, and you get to spend a decent amount of time with the clients which makes me as a caregiver feel like I have actually made a difference in their lives. Right At home are so understanding and Flexible and always try and help you out when need be.
Every staff member is so welcoming and helpful.
I'm glad to work for Right At Home.
Job Title: Caregiver
Joined: 2024
I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.
Job Title: Caregiver
Joined: 2022
My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.
About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.
I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.
I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.
I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.
Nothing phases me and I love a challenge.
Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.
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