Right at Home (North Cheshire & Leigh)

Lowton Business Park, Newton Road, Lowton, Warrington WA3 2AP
Submit a Review
10 81 Reviews
  • Right at Home (North Cheshire & Leigh), Warrington
Rated as 'Outstanding' by the Care Quality Commission in August 2019, Right at Home is committed to delivering the best quality care possible and uses value based recruitment to ensure their clients are cared for in the same way a family member would be.
   
Right at Home's is a family run, professional and friendly team who works closely with individuals and their families to ensure they are fully supported and achieve the best possible outcomes. The quality care provided is based on personal experience of the owner having received poor quality care for a loved one.

Right at Home carefully select Caregivers for their compassion and empathy, taking on only those with a genuine caring nature and training them to the highest standards. Minimum one-hour visits and continuity of Caregivers allow for a meaningful and lasting relationship with clients which is key to building trust.

Carers place a great emphasis on providing support for individuals and tailoring this to each persons needs. This can be anything from sharing a cup of tea, a chat and a joke which can make a huge difference to the health and well-being of the person being cared for, to 24/7 live-in care.

Care Provided by Right at Home (North Cheshire & Leigh)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Julie Houston (Managing Director)

Funding & Fees Guide for Right at Home (North Cheshire & Leigh)

  • Prices
  • Fees vary depending on the package of care.
    Please contact for details


Right at Home (North Cheshire & Leigh) Reviews (81)

Total of 81, showing 21-40
10

Right at Home (North Cheshire & Leigh) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years. Over all time Right at Home (North Cheshire & Leigh) has 81 reviews.

Overall Experience

  • 79
  • 1
  • 0
  • 0
  • 1

Date Published

81
2
13
26
55
Overall Experience  Overall Experience 5.0 out of 5

I like the carers because they're caring, helpful and up for a laugh.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words we are glad you find the team kind, helpful and that you have lots of laughs with them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service provided by Right at Home. The ladies provide meals and company for my dad and give me the reassurance that he is ok when I am not with him. They are honest, trustworthy and very reliable. I have no hesitation in recommending this company.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and for taking the time to review our services. It is a pleasure to support your dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My carers are wonderful. Very helpful and very kind.
I cannot say enough! Thank you.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words and taking the time to review our team. It's very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would recommend them to anybody.
All the staff are very helpful and always on time.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our support. It's great to hear that you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have been with Right at Home for approximately 3 years and have enjoyed excellent service from both management and staff. The person I have been allocated for my personal care has been excellent in both knowledge and care in her ability. I must add that whilst my current carer is outstanding, others
have been very capable. Timekeeping has been excellent and time allocated has never been reduced for any reason.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is an absolute pleasure to support you and I know that the team very much enjoy their visits to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All the carers are brilliant, making sure Mum and Dad are looked after well. We’ve had a few medical issues this month and the carers have jumped into action super quick to make sure Mum and Dad have got the medical attention needed.
Always super friendly and caring, and wouldn’t have anyone else
take care of them now.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services and for trusting us to support your family. I will pass your kind comments on to the team who will be pleased to hear they made a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has made the biggest difference to not only Mum's life and quality of life but also to my sons and my life. I genuinely believe had we not come across this care company when we did, we would not still have Mum with us today. The carers always go above and beyond and treat Mum amazingly.
They give her the dignity, care and respect and love that every human being deserves to have.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for your kind words. It is a pleasure to support your mum and family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Right at home provide a companion service for my elderly Mum for two hours each week. This is specifically to help Mum get out of the house, perhaps to the shops or just for a stroll or drive around the area as she has no family close by. Mum has dementia and can become confused and disorientated so
it is great that she has someone with her she knows and trusts. Over time Mum has developed a friendship with the ladies who visit. They are always kind and patient and proactively look for ways to help Mum and make her life easier and more pleasurable. Nothing is too much trouble. I will also say that my communication with the office team is great too, which is very reassuring.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for your review and kind words which is are much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this company! From the first contact, we felt their arms of compassion and support around us and that compassion continued over the three years that they cared for Mum enabling her to remain in her own home with Dad as she wanted.
I can only commend the family of carers for their committed
support and care for Mum when she was treated with dignity and respect, kindness and consideration. The girls should feel proud of themselves for the difference they made day after day, not just with the care provided but the lifting of spirits with their cheery and friendly outlook.
As her daughter, I particularly appreciated the no-problem approach from the coordinators and management team who took my calls during (what were for me) difficult times. They calmed me with their unflappable approach and I always felt assured that they were doing their best for Mum and her individual needs.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you so much for this lovely review and for trusting us with the care of your mum. I still vividly remember our first conversation, meeting yourself and your mum and dad. It has been an absolute pleasure to support your lovely family and I am so glad to hear of the difference we made. The team loved supporting your family and genuinely looked forward to their visits. They will take comfort from knowing what a difference they made to you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 1.0 out of 5

Most disappointed with the first visit. Cancelled immediately after visit. Carer came unaccompanied. It was arranged at the first point of call (the interview) that the carer would be accompanied. The shower was not fully done. Main areas of hygiene not washed. The shoes of the carer were not removed
in entering the home or when showering. Dirt and stains were left behind. Mum totally disappointed after the visit and had to be washed again.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

I am very sorry to hear your concerns which we take very seriously. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support.


We are very proud of our high standards of care and are disappointed that we couldn’t work with your family to rectify any issues. Following your email, I do hope that you will take up my offer of a face-to-face meeting so that we can discuss your concerns in detail.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Amazing! Cannot fault this team they are wonderful in every which way. Thank you so so much for the care you gave to our Dad. Simply the best! The girls came in every day with kindness shining through.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words. It was a please to support your dad and family and we so much appreciate you putting your trust in Right at Home and we will of course pass on your thanks to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault any of the carers; they are all brilliant. Cannot do enough for us. It's a pleasure to have them all visiting us. I do not know how we managed before they started visiting us. We would definitely recommend them!

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our services. It is a pleasure to support you, and we are glad that you think so highly of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We found Right at Home great. The girls are very good, smart, friendly and happy and do an excellent job. They feel like part of the family.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our service and for your kind comments about our team. It is a pleasure to support your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We are incredibly grateful to have had Right at Home by our side during my wonderful dad's last few months. Every member of staff that came through our door greeted us all with a hello and a smile that was much-needed during such a difficult and sad time. The care that Dad received wasn't just personal
care, it was true care. From sitting and chatting in the garden with Dad on a sunny day, supporting us all when we got upset to providing ideas that would make Dad more comfortable, every caregiver bought something special, and we thank you.

Reply from Julie Houston, Director at Right at Home (North Cheshire & Leigh)

Thank you for trusting us with the care of your lovely Dad. The team were thankful that they could provide you with support during this difficult time. We really appreciate you taking the time to review our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service received.
My uncle wants to live at home, but needs help and support to maintain his safety, take his medications, prepare food and drinks, change his clothes, washing clothes etc.
The carers are familiar to him.
They have a chat at each visit and show interest in him.
They alert
me if there are any concerns or problems at an early stage to avoid any crisis.
They also have an app that I log into daily after the carers have visited, which informs me how he has been that evening.
Excellent 2-way communications and regular, caring staff.
Highly recommended.
Very pleased and happy with the care that he received, allowing him to safely remain in his own home.
Thanks.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for taking the time to review our service and for recommending us. We are so glad that we make a difference to your Uncle and yourself and that you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Right At Home has been caring for my dad for over two years following a stroke. It has taken him some time to come to terms with his condition, but his care team has helped him enormously to adapt and adjust. They are extremely caring, compassionate, warm and friendly and go the extra mile to ensure
his needs are met. I am in awe of their patience and good humour. They are extremely trustworthy. A special mention to the management and office team who work tirelessly to ensure the smooth operation of the business and who are always available to offer help and advice if needed. I have no hesitation in recommending Right at Home, and I really can't praise them highly enough.

Reply from Julie Houston, director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words about our care and office teams. They will be delighted to hear that we are making a difference for your Dad and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers were arranged by 'hospice at home". I recommend you go along with their tendency to plan well ahead, even if you have to keep changing the plans (which is what happened to us).
My wife was very independent, mentally alert, a private person and frightened of medical things. The carers coped
with this very well. They talked a lot with her, explaining what would be needed as she got weaker. The most critical practical advice was probably "you must start sleeping in that hospital bed downstairs at night because what will happen if you stop being able to get down on the stairlift?" She died at home, which is what she wanted.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you for taking the time to review our service. We are thankful that your wife was able to stay at home and that she had a good relationship with her care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have had the very best care from all staff at Right at Home; they are always bright and cheerful, very caring and professional at all times. I can't thank them enough for the care I have received. I would certainly recommend the Right at Home team to all who needs care and attention.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you so much for your kind words which I will pass on to your team. It's an absolute pleasure to be able to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All care agencies should follow Right at Home's example. Brilliant service and a personal touch that is worth more than money. I can’t think of a single thing to complain about. They make me feel like a human being.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

It is a pleasure to hear that our support has really made such a difference. Thank you so much for taking the time to review our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The care that my wife has received has been excellent since we started using the company. The staff are extremely competent, caring, and friendly at every visit. They engage her in conversation throughout the visit which puts her at ease. Nothing is too much trouble for them and it has enabled me to
live a more normal life. Overall I have nothing but praise for the care my wife is receiving.

Reply from Julie Houston, Managing Director at Right at Home (North Cheshire & Leigh)

Thank you so much for taking the time to review our services. I am so glad that we are making a difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Right at Home (North Cheshire & Leigh) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Right at Home (North Cheshire & Leigh) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (North Cheshire & Leigh) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (9)

Clare

Clare Coke

Job Title: Care Operations Manager

Joined: 2017

Clare has been working within Right at Home for 7 years after a previous career in the NHS. Clare's passion is to support people to remain in the comfort of their own homes and receive the highest possible quality care, whilst remaining as independent as possible.


Elle

Elle Hilton

Job Title: Registered Manager

Joined: 2023

With a wealth of experience in the care industry, Elle brings a deep passion for making a difference in the lives of those we care for. Her dedication, coupled with her approachable demeanour, ensures that she is a valuable asset to our team


Kerry

Kerry Jones-Stewart

Job Title: Recruitment and Well being Manager

Joined: 2020

Kerry started out during the chaos of COVID-19 as a part-time caregiver where she fell in love with caregiving and Right at Home’s company values, and before we knew it Kerry was taking on more and more tasks.


With her background in management, she stepped up to become the Recruitment Manager. Kerry loves her role and feels it’s a privilege to be supporting our team and making sure we're delivering the best care possible.


Kath

Kath Ainscough

Job Title: Deputy Manager

Joined: 2024

Originally joining us as a care assessor, Cath's remarkable talents and dedication have quickly elevated her to the role of Deputy Manager. Cath has a strong background in the care industry, Cath brings a wealth of experience and expertise to her new position. Her professionalism, coupled with her approachable nature and kindness, makes her a valuable asset to our team. Cath will be working closely alongside Elle, our lovely Registered Manager, to ensure seamless operations and the delivery of top-quality care services to our clients.


Laura

Laura Marsh

Job Title: Caregiver

Joined: 2018

After spending years working in retail I felt I wanted to do something more fulfilling and personally rewarding.


My family have extensive caring and nursing backgrounds and I see how rewarding that has been for them - I wanted to play my part in caring for others.


I decided to apply as a caregiver for Right at Home, and instantly knew that this was the place for me!


I thoroughly enjoy my job and the excellent team I have around me. I pride myself in the care I provide for my clients and the values that Right at Home stands for.


I have been with the company for just over 6 years, I am currently doing my NVQ level 3 in adult social care to further my career, and I am now also a part of the recruitment team for Right at Home.


Right at Home continues to support me in all aspects of my work, and personal life, and for that, I am truly grateful!


Angela

Angela Billington

Job Title: Caregiver

Joined: 2019

After taking care of my mother-in-law when she was terminally ill with cancer, she was overwhelmed with how I knew exactly what to do to help make things easier and more comfortable for her. One of her cousins who had never met me before actually thought I was my mother-in-law's nurse because of the way I cared for her, this was when my mother-in-law made me promise her that I would become a carer!


I kept my promise to her and became a carer 10 months after she passed away which was 15 years ago. I have never looked back since, my only regret is that I didn't become a carer sooner, I love everything about it, it's a very rewarding job, and I love to put smiles on my clients' faces. Working for the right company really makes a difference, I never feel like it's a job, it's just part of my day, part of my life to get up and visit my clients and take care of them. I have cared for a lot of people over the years. I remember each and every one of my clients I have loved and cared for...


I truly love my job


Nicole

Nicole Ellison

Job Title: Caregiver

Joined: 2024

I have done care work for around 10 years and worked for multiple care companies there is nothing better than this company.


I have not been working here long but right at home makes me feel so welcome and at ease which made things so comfortable to just get stuck in.


Right at Home is so dedicated to its client base nothing is rushed, and you get to spend a decent amount of time with the clients which makes me as a caregiver feel like I have actually made a difference in their lives. Right At home are so understanding and Flexible and always try and help you out when need be.


Every staff member is so welcoming and helpful.
I'm glad to work for Right At Home.


Christine

Christine Finnegan

Job Title: Caregiver

Joined: 2024

I started Right at home 6 months ago, it has been the best care company I have ever worked for. I have been working as a carer for a long time, I love the satisfying job role. I love to try and improve other people’s lives as I get a great sense of reward knowing I’ve tried my best to help others and it makes me feel valued. I have a wonderful relationship with the clients and I will go above and beyond and go that extra mile. I love chatting and having banter, I love them showing me pictures and telling me their stories from some time ago. I have a desire to look after people, it’s the most rewarding job I’ve ever had. I enjoy my work and you get to meet a lot of lovely families not only do you look after the service users, but you also look after their families. The best of it is supporting individuals by helping them to live in their own homes, I have so much compassion about my job.


Linda

Linda Rimmer

Job Title: Caregiver

Joined: 2022

My name is Linda and have been with the company for two and a half years now I wouldn't change it for anything else.


About me.
I worked for Mark's and Spencer's at Gemini, I trained as a master barista trainer and held the post for 26 years.


I retired in 2021, but I wanted to still keep busy while helping others, so I decided to apply to Right at Home, this is where my new chapter began. I love my Job, not only do I enjoy caring for our wonderful clients.


I love baking and have supported events at Right At Home. I also walked 8k for Alzheimer's last year at Tatton Park with some of the team and raised £745.


I really enjoy helping others and meeting new people. It's lovely when you gain trust in others and you know you are making a difference.


Nothing phases me and I love a challenge.


Since Joining Right at Home I have made so many new friends my Christmas card list is now enormous.